Shyla Saxton | Page 8

The team at Manly Honda helped diagnose an unusual issue with my car's transmission. Thanks for the help, your expertise is appreciated! with my car's transmission. Thanks for the help, your expertise is appreciated! More

by ADRIAN Verified Customer Verified Customer

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I have been in for one oil change. I had an appointment and was there on time. Was surprised by the fact that I was there about 2-1/2 hours. Seems like a lot of time for just an oil ch I had an appointment and was there on time. Was surprised by the fact that I was there about 2-1/2 hours. Seems like a lot of time for just an oil change. More

by SANDY37 Verified Customer Verified Customer

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The customer service is over the top. Friendly and willing to help at all cost. I give them my highest recommendation. Friendly and willing to help at all cost. I give them my highest recommendation. More

by KITTO Verified Customer Verified Customer

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Very helpful and gave me all the information on my car that was done or will need for next visit. that was done or will need for next visit. More

by R3BECC123456 Verified Customer Verified Customer

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Provide Professional and friendly service, and good communication while I waited in a nice facility. communication while I waited in a nice facility. More

by JALLANACH Verified Customer Verified Customer

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I'm happy with the service although disappointed that two of the minor things I asked to be done were not done. One was replacing my wiper blades and the other was resetting my clock in my car. It's not a bi of the minor things I asked to be done were not done. One was replacing my wiper blades and the other was resetting my clock in my car. It's not a big deal but it's a detail thing that I would've appreciated disappointed that two of the minor things I asked to be done we're not done. One was replacing my wiper blades and the other was resetting my clock in my car. It's not that big of a deal, but I would've appreciated those items getting taken care of. More

by LORIJH Verified Customer Verified Customer

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Honestly, as soon as I walked in, it was a chaotic environment with what looked like an impromptu staff meeting in the middle of the entryway, and when I asked what was happening, I was told there was environment with what looked like an impromptu staff meeting in the middle of the entryway, and when I asked what was happening, I was told there was a staff shortage in the service department, and from that point on, what is usually top-notch and excellent service, seemed to unravel. Given their circumstances, I decided to be patient and work while waiting. I was told it would take 2 hours for my car's usual 1 hour lube and oil service. But after I realized I had been in the waiting area and working for almost 3 hours, with no status from anyone, having watched service techs pour out of the service bay to get lunch at a taco truck, and a few people who came in after me have their cars done before me, I tried to find my service rep, but she was out to lunch. I never saw or heard from her again. Another rep checked for me, and a service tech was working on my car and said it would be ready in about 20 minutes, and I was fine with it being done a half hour later. But then, when I went to pay and asked how the tires looked to them, I was told I needed new tires immediately (they were originals from my 2019 purchase) and that it was "dangerous" for me to drive any distance with them. Even at 38,000 miles, I knew I needed new tires soon, but I was surprised he used the words "dangerous" and "immediately." Even though I said I absolutely had no more time that day (and I didn't), he kept pressuring me to buy tires that day, hurriedly writing and showing, not giving me an estimate for a discount I could get for who knows what tires, trying to talk me into it. I prefer to conduct my own research before I buy tires, so at that point, I was getting irritated and repeated that I had no time for it that day. I paid and left. I double-checked the tires, and they were worn but not looking "dangerous" to me. I found out the following week at two other tire stores that while I needed new tires, they weren't yet in the usual "dangerous" zone. And now, my car is running rougher than when I drove it in for service. I doubt I will return to this service dept. again. More

by erock50 Verified Customer Verified Customer

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Diagnosis of an intermittent problem--the most difficult kind--was fast and accurate. I give them high marks for this. kind--was fast and accurate. I give them high marks for this. More

by jcswear Verified Customer Verified Customer

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Honda is always very thorough and I love the complementary car wash at the end! complementary car wash at the end! More

by Nancyevans51 Verified Customer Verified Customer

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Service done in a timely manner. Respectful service department employee who explained service completed in an easy to understand manner. Respectful service department employee who explained service completed in an easy to understand manner. More

by PHARMLLH Verified Customer Verified Customer

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