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Shyla Saxton
367 Reviews
367 Reviews
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367 Reviews of Shyla Saxton
October 15, 2023
Honestly, as soon as I walked in, it was a chaotic environment with what looked like an impromptu staff meeting in the middle of the entryway, and when I asked what was happening, I was told there was environment with what looked like an impromptu staff meeting in the middle of the entryway, and when I asked what was happening, I was told there was a staff shortage in the service department, and from that point on, what is usually top-notch and excellent service, seemed to unravel. Given their circumstances, I decided to be patient and work while waiting. I was told it would take 2 hours for my car's usual 1 hour lube and oil service. But after I realized I had been in the waiting area and working for almost 3 hours, with no status from anyone, having watched service techs pour out of the service bay to get lunch at a taco truck, and a few people who came in after me have their cars done before me, I tried to find my service rep, but she was out to lunch. I never saw or heard from her again. Another rep checked for me, and a service tech was working on my car and said it would be ready in about 20 minutes, and I was fine with it being done a half hour later. But then, when I went to pay and asked how the tires looked to them, I was told I needed new tires immediately (they were originals from my 2019 purchase) and that it was "dangerous" for me to drive any distance with them. Even at 38,000 miles, I knew I needed new tires soon, but I was surprised he used the words "dangerous" and "immediately." Even though I said I absolutely had no more time that day (and I didn't), he kept pressuring me to buy tires that day, hurriedly writing and showing, not giving me an estimate for a discount I could get for who knows what tires, trying to talk me into it. I prefer to conduct my own research before I buy tires, so at that point, I was getting irritated and repeated that I had no time for it that day. I paid and left. I double-checked the tires, and they were worn but not looking "dangerous" to me. I found out the following week at two other tire stores that while I needed new tires, they weren't yet in the usual "dangerous" zone. And now, my car is running rougher than when I drove it in for service. I doubt I will return to this service dept. again. More
by erock50
Verified Customer
October 07, 2023
Easy experience and friendly service advisors made the process easy and delightful. Very knowledgeable about the information I was given process easy and delightful. Very knowledgeable about the information I was given More
by NICKSWITZER07
Other Employees Tagged: Ted Krupinsky, Zach Roberts, Lucia Chavez Lopez, Amy Carpenter, Sonia Abukweik , Dave Ashby, Jordan Rheude
September 30, 2023
Amazing service always ready to help and good pricing. Will always have me car serviced here Will always have me car serviced here More
by SANDIEGO1977
Other Employees Tagged: Hugo Mendez, Denise Rice, Lucia Chavez Lopez, Amy Carpenter, Sonia Abukweik , Danielle Jensen, Rebekah Jones, Maria Vasquez
September 26, 2023
I do regularly servicing at honda dealer i like peoples working there and satisfied with service s. working there and satisfied with service s. More
by RABI
Other Employees Tagged: Jose Rocha Jr
September 11, 2023
That are so dedicated to their work, and I do not have any worries about the work because is well done! any worries about the work because is well done! More
by MUCHACHASOL
Other Employees Tagged: Lucia Chavez Lopez
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