Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
380 Reviews of Simon Chan
May 19, 2025
I visited this Toyota service center at 2pm, for a standard oil change and tire rotation. I have been coming here for ten years and I always get my car serviced here, no matter what. I always receive standard oil change and tire rotation. I have been coming here for ten years and I always get my car serviced here, no matter what. I always receive great service and in a timely manner. My service tech’s name, this day, was Costas Hernandez. At 4:15 I asked another service tech, Simon Chan, how much longer he thought it would be. He didn’t check, but said “should be soon”. So I waited on the outside near the service counters. At 5:45 I explained the situation to another service tech Mckenzie, and she informed me that Costas had left for the day, and my car had been ready. I just thought this was extremely inconsiderate. I was there for almost four hours. Once I saw my paperwork I realized my cat had been ready for two hours, as the paper said 4:19pm. If he left for the day, he could have transferred my car to another service technician. I had to call out of work this day when I could have easily made it on time, had ai been notified. More
by ALEXIS.MAYB
Verified CustomerOther Employees Tagged: Costas Hernandez , Mckenzie was amazing, and extremely helpful
May 17, 2025
I have been going to this location for some years & so far have been pleased. The location is clean & the woman bathrooms are clean! Carlos is my advisor and I couldn't ask for better! He is awesome, far have been pleased. The location is clean & the woman bathrooms are clean! Carlos is my advisor and I couldn't ask for better! He is awesome, always explain any & everything I ask & I am always pleased with his Customer Service & knowledge. Certainly pleased with the technicians & how one of Carlos technicians explained to me in detail what was going on with my truck. Grateful for the hard work that's done on my vehicle. I have no complaints & hopefully I won't. I will continue taking my truck to this location . More
by TEEIVEY41
Other Employees Tagged: Carlos Ortega
May 14, 2025
Simon was thorough in his recommendations for my vehicle, and allowed me to use a coupon that I didn't have to cut me a little break. He also was accurate in how long my service would take. and allowed me to use a coupon that I didn't have to cut me a little break. He also was accurate in how long my service would take. More
by CARLYSUCHOMEL
May 10, 2025
Hello everyone was very friendly and professional. I just moved to Georgia from Florida. That did a good job checking my car and did a recall. Thank You! I will return. I just moved to Georgia from Florida. That did a good job checking my car and did a recall. Thank You! I will return. More
by charliep6162
May 05, 2025
THE BEST! WILL COME BACK! I FEEL LIKE WE ARE SOO CLOSE TO EACH OTHER WILL COME BACK! I FEEL LIKE WE ARE SOO CLOSE TO EACH OTHER More
by CHRISK13
Other Employees Tagged: Katie Fuller, Carlos Ortega
May 03, 2025
they were very nice but there was confusion about where my car had been parked at the very end. they rectified the situation quickly but better communication might be nice. my car had been parked at the very end. they rectified the situation quickly but better communication might be nice. More
by emmye.simpson
Other Employees Tagged: JC Cooper
May 02, 2025
Charged for oil change when we have a service agreement that pays for them. It took three attempts in a row to get service manager on the phone, they kept hanging up on me. Then took another 30 min to re that pays for them. It took three attempts in a row to get service manager on the phone, they kept hanging up on me. Then took another 30 min to resolve More
by JIM@STEVENS-FAMILY.US
Other Employees Tagged: Rachel
May 02, 2025
Great timing great service. I had to leave my car and they had the courtesy service of bringing me back home and when my car was ready, they came to pick me up. I had to leave my car and they had the courtesy service of bringing me back home and when my car was ready, they came to pick me up. More
by nesen98
April 29, 2025
Simon Chan was awesome. Very nice and very professional. I waited for my car to be serviced and Simon kept me informed during that time. He did not try to heavy pressure Very nice and very professional. I waited for my car to be serviced and Simon kept me informed during that time. He did not try to heavy pressure me into buying more services which was a huge plus. He answered a couple of questions I had. I'll definitely be back! More
by teresa18
