Simon Chan

A job that was quoted to take two hours took four. I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was then told “they needed to top off the fluids and take it on a test drive”. I could see the car sitting in the bay. The hood was down. Sure. It was the ready a few minutes later. Was it a ghost test drive? More

by McDonald.summer Verified Customer Verified Customer

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My 1st visit to the Service Center. Simon cheerfully greeted me and took care of my we owe you. It was fast. I asked Simon if he could be my person in Service and he has obliged. Lookin Simon cheerfully greeted me and took care of my we owe you. It was fast. I asked Simon if he could be my person in Service and he has obliged. Looking forward to excellent service and no headaches with my new Toyota More

by STACIE7735 Verified Customer Verified Customer

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Clean service area. Wait time was about what was stated by Simon before the work started Wait time was about what was stated by Simon before the work started More

by jimmike525 Verified Customer Verified Customer

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Simon let me down. He said he would move things along when I arrived at my appointment at 12:40. He assured me he would handle resetting the maintenance reminder himsel He said he would move things along when I arrived at my appointment at 12:40. He assured me he would handle resetting the maintenance reminder himself if iit wasn’t done by the tech. By a little after 3 pm I still hadn’t heard from him. I texted him to ask him about when my car might be ready and got no response. I walked over to.an intake lady she went to his desk for me as Simon wasn’t there. The keys and paperwork were sitting on his desk. She covered for him saying the car was just finished. I signed paperwork and headed ti my car. When I looked at the printout it showed 2:01 pm!!!! I wonder when he would have contacted me had I not gone out and asked about the car. I’ve been coming to this dealership for a long time and have never been treated this way. Pretty sad. I will come back for service but do y want him to be my service writer. More

by JUDYFINKELSTEIN Verified Customer Verified Customer

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My first time using the service department, it was okay. They kept me informed on the status of my vehicle. They kept me informed on the status of my vehicle. More

by ADRIENA3000 Verified Customer Verified Customer

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Simon was wonderful; car was done when he said it would be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. W be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. When I showed them to "Zach", he repeatedly told me, "that did not happen here." He was aggressive and rude, and as a result, Cobb County Toyota will never get my business again. Also, I have NEVER been to a dealership for service and had to WALK to get my car. In my experience, the car is ALWAYS driven back into the service bay for the customer's convenience. More

by SherryRosen Verified Customer Verified Customer

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My 2023 Rav4 XSE Hybrid was having random issues with front viewing camera (one above the rearview mirror) which was causing several random safety faults with the vehicle. Back in May, I met Simon Chan front viewing camera (one above the rearview mirror) which was causing several random safety faults with the vehicle. Back in May, I met Simon Chan when I brought my Rav4 in for 30K service. I decided to stick with him and build a relationship with him on service versus seeing other service writers on every visit that I make. Simon has been great and I appreciate working with him. The shop was able to definitively diagnose the issue to be the front camera and replaced it. So far, I have driven the car for 30 minutes without issues. Previously, after 10 - 15 minutes, the car would start to display safety system errors. So far so good and hoping it will stay that way. More

by JTOMKIEWICZ Verified Customer Verified Customer

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On time and explain what i need to be done easy way Simon was always kind and great employ good to have toyota and customer. Great employed. Simon was always kind and great employ good to have toyota and customer. Great employed. More

by michongholmes Verified Customer Verified Customer

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Great customer service, and love the detailed explanations! I would recommend having snacks or candy in the waiting area. explanations! I would recommend having snacks or candy in the waiting area. More

by AR Verified Customer Verified Customer

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Simon was very helpful. They got the service done quickly. I appreciate it as always They got the service done quickly. I appreciate it as always More

by SVENDETKO Verified Customer Verified Customer

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