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486 Reviews of Simon Chan
April 12, 2026
I recently brought my 2025 Toyota Hybrid SE to the Toyota service center in Kennesaw for the 15,000-mile maintenance. During the visit, a tire rotation was performed. After the service, I noticed fresh sc service center in Kennesaw for the 15,000-mile maintenance. During the visit, a tire rotation was performed. After the service, I noticed fresh scratches on my black alloy wheel, specifically around the lug nut area. These marks were not present before the service. The pattern of the scratches strongly suggests they were caused during the removal or tightening of the bolts, likely due to improper handling or excessive force. When I raised this concern, the service team insisted the scratches were already there and dismissed the issue as “common.” I find this response unacceptable. Damage to a vehicle during routine service should not be considered normal, especially at an authorized Toyota service center where customers expect professional care and accountability. Additionally, the service manager’s behavior was unprofessional and dismissive, which made the experience even more frustrating. I chose an authorized Toyota service center because I trust the brand and expect a higher standard of service. Unfortunately, this experience has made me reconsider returning, as I could receive similar—or better—care from a third-party service provider without risking damage to my vehicle. I hope this feedback is taken seriously and that steps are taken to improve both service quality and customer handling. More
by TATISURESH99
Verified Customer
April 06, 2026
Communication issues. I only asked for one part of fender(missing part) to be replaced. They replaced the part that was still intact, unnecessary,Thus I was charged for th I only asked for one part of fender(missing part) to be replaced. They replaced the part that was still intact, unnecessary,Thus I was charged for the part and labor that I didn’t need. It’s wasn’t a complicated issue. Unacceptable More
by WHITESU
Other Employees Tagged: Zach Claybrooks
March 25, 2026
My experiences with Cobb County Toyota have been positive. Simon is friendly, attentive, and communicates well. He works efficiently, but without making the customer feel rushed. The waiting area is positive. Simon is friendly, attentive, and communicates well. He works efficiently, but without making the customer feel rushed. The waiting area is roomy with plenty of seating. More
by Michael
March 22, 2026
I brought my car in for repairs. Simon was friendly, knowledgeable and took time to explain what the technician was going to repair. He also answered my questions concerning my maint Simon was friendly, knowledgeable and took time to explain what the technician was going to repair. He also answered my questions concerning my maintenance going forward. I recommend the service department for their knowledge, honesty and superior work. More
by christietrout75
March 20, 2026
I felt like he was just trying to scare me that my vehicle was a safety hazard so he could get as much money out of me as possible. I also didn't appreciate that he told me he gets pulled over frequen vehicle was a safety hazard so he could get as much money out of me as possible. I also didn't appreciate that he told me he gets pulled over frequently for smoking weed while driving. That's a very odd thing to tell a customer. 0/10. Will never be back. Ever. More
by Christina.Epiphany
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