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496 Reviews of Simon Chan
July 16, 2025
I took my 2022 manual Tacoma in for issues revolving around shifting in and out of gear. I suspected it was either the clutch or slave cylinder. Toyota stated that I needed a new clutch and transmissi around shifting in and out of gear. I suspected it was either the clutch or slave cylinder. Toyota stated that I needed a new clutch and transmission. I paid for the clutch, Toyota covered the transmission. I fully believe the transmission was fine and Toyota just wanted to scam corporate out of warranty work hours. After repairs my Tacoma never felt the same and was very difficult to shift while driving. I took it back to service stating that I believe the slave cylinder is bad. They kept it for a few days and kept implying that there was nothing wrong with the vehicle. After giving up on them to find a solution, I asked them to replace both the master and slave cylinders for the transmission. I had to pay for it out of pocket. But once I got my truck back the second time, it drives much better. Toyota failed to diagnose the issue, told me there wasn’t a problem at all, and one of the technicians STOLE my lug wrench while my truck was in for service. Had I known the service department would be so shady and dismissive, I would’ve bought my Tacoma from another dealership. Proceed with caution. Don’t fully believe their service advisors. They lack proper training and likely can’t help you unless you can diagnose the issue yourself. They may likely steal your belongings as well. More
by Timcolston
Verified CustomerOther Employees Tagged: Zach Claybrooks
July 14, 2025
Everyone and everything was wonderful. Raven is a fantastic service advisor and I highly appreciate the professionalism and courtesy of the employees at Cobb County Toyota! Raven is a fantastic service advisor and I highly appreciate the professionalism and courtesy of the employees at Cobb County Toyota! More
by michaelnemati
Other Employees Tagged: Katie Fuller, Zach Claybrooks, Carlos Ortega, Costas Hernandez, Jeff Silvers , Zach Brown
July 03, 2025
I went in to get a 6 month oil change after purchase, and was denied. Simon said "no problem", and I was not told otherwise. I was shocked to see the invoice stating no oil change. So, I called service th was denied. Simon said "no problem", and I was not told otherwise. I was shocked to see the invoice stating no oil change. So, I called service the next day, and was told I had to wait for 10k miles. More
by KUBALA605
July 03, 2025
This dealership is shady. They can’t be trusted. When you call the number listed, they should inform you that you are not speaking to a worker at that location, it’s a call ce They can’t be trusted. When you call the number listed, they should inform you that you are not speaking to a worker at that location, it’s a call center. So they “muck up” many protocols and procedures that the actual dealership has. They tell you incorrect info like they know. They u get to the dealership and it’s all wrong info. More
by ARKBOYD
July 02, 2025
I have been coming to Cobb County Toyota since 2016 and generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations, scope of repair recommended by the service tech changed after discussing their original troubleshooting, and the suggested repair seemed like overkill just to restore cold air to the truck cabin. After declining the repair, I am fine with the $90.00 assessment fee, but when I picked up my truck the following morning, someone left my rear, driver side window partially down and it resulted in the rear of the cab drenched with water from a heavy thunderstorm the night before. With how uninviting and busy all the service hosts were that morning, I was too disgusted to go back in and voice my complaint. The overriding concern is that your techs should be trained to fix the single part that is broken on a system and not replace the entire system at risk of getting a call back for a recurrence of the original issue. If that is the philosophy behind it, why not just scrap the whole truck and replace it, just to be on the safe side. Your team has to be better than this. More
by rcaveney
Other Employees Tagged: JC Cooper
July 02, 2025
A job that was quoted to take two hours took four. I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was then told “they needed to top off the fluids and take it on a test drive”. I could see the car sitting in the bay. The hood was down. Sure. It was the ready a few minutes later. Was it a ghost test drive? More
by McDonald.summer
Other Employees Tagged: David Cobb
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