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486 Reviews of Simon Chan
July 07, 2024
I am not sure that I have ever been spoken to on the phone from a business the way that I was when Todd Pluger, the service department manager, got involved with my situation. He proceeded to speak over phone from a business the way that I was when Todd Pluger, the service department manager, got involved with my situation. He proceeded to speak over me to tell me about how busy he was instead of trying to help me, a loyal customer. I was attempting to figure out what exactly happened during my service appointment as I wasn’t communicated with clearly from the beginning about my situation. I assumed I would have been taken care of better than I was. That’s on me…I guess. Communication was terrible throughout my whole experience from top to bottom. More
by Unhappycustomer
Verified CustomerOther Employees Tagged: Todd Pluger
July 06, 2024
I’ve been a satisfied customer for almost 25 years. My family continues to receive great service. My family continues to receive great service. More
by kayb_777
Other Employees Tagged: Zach Claybrooks, David Cobb, JC Cooper
July 04, 2024
The letter I received regarding an issue my car might have, was not addressed at all. The flow was not very good. My car was serviced, brought around and sat there for 20 minutes without my knowledge. No have, was not addressed at all. The flow was not very good. My car was serviced, brought around and sat there for 20 minutes without my knowledge. No one told me. I had asked for the battery to be checked. It was dead but I was not told this until they had brought my car around So, my car had to be driven back around for the new battery installation. Why was this not addressed when they had my car in service? More
by BRENDAGMOMMA
June 30, 2024
This dealership does not have customer best interest in mind. I was not given information that would have helped me make a better decision for me and my vehicle. mind. I was not given information that would have helped me make a better decision for me and my vehicle. More
by Unhappycustomer
Other Employees Tagged: Todd Pluger
June 28, 2024
My service department representative was great. However, he stepped away and posted a sign to see another representative. It took about 20 minutes before anyone would attend to me. However, he stepped away and posted a sign to see another representative. It took about 20 minutes before anyone would attend to me. More
by John0863
June 23, 2024
Excellent service, especially from Ms. Kaite Fuller. The deler, It's in a great location, I recommend it Kaite Fuller. The deler, It's in a great location, I recommend it More
by Vylner Cardoso Viana
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, Carlos Ortega, JC Cooper, Costas Hernandez, Jeff Silvers, Bob Nascimento
June 21, 2024
Test drove with mechanic Daniel, for the front end noise and clunking. He was very unpleasant and seemed bothered that he was to work the issue I had. All he could say was he heard rattling noise in the bac and clunking. He was very unpleasant and seemed bothered that he was to work the issue I had. All he could say was he heard rattling noise in the back. I said forget the rattling noise in the back, it’s just some stuff in the cargo area but listen to the clunking and vibration in the front which I had no problem feeling and hearing from the passenger seat. I had all new suspension installed prior but the issue still was there. I believe when he saw the car had all new suspension there wasn’t an easy quick fix with new parts and a fast buck to be made so he just denied hearing or feeling the problem. Note, I’ve had other passengers and a friend drive the car and told me they could definitely feel and hear it too. I was not happy about the care and service. And if and when I was to bring my car back, I would request that mechanic not touch my vehicle. More
by FLYRODDING
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