Simon Chan | Page 41

Our first time to have our 5,000 mile service. It was a great experience! It was a great experience! More

by PDUNNUTM Verified Customer Verified Customer

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Ease of online service scheduling , good explanations of service, friendly staff , nice waiting room with great wifi to do work service, friendly staff , nice waiting room with great wifi to do work More

by slammert Verified Customer Verified Customer

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My truck was not ready on time, but SImon gave me a rental for an extra day for free. Great work overall. rental for an extra day for free. Great work overall. More

by foothillrc Verified Customer Verified Customer

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Simon was very helpful. Will be back with both my vehicles to have service in the future Will be back with both my vehicles to have service in the future More

by stucker7 Verified Customer Verified Customer

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Time for a oil change and I was in and out less than an hour hour More

by CCARTWRIGHT77 Verified Customer Verified Customer

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These people are terrible can’t even get contact numbers correct or take you off their lists. Run away do not do business with them correct or take you off their lists. Run away do not do business with them More

by ECKERMAN99 Verified Customer Verified Customer

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Simon has been great! Work with him on all my visits and will continue to do so. Work with him on all my visits and will continue to do so. More

by WTT822 Verified Customer Verified Customer

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One of the nicest Service Reps I’ve encountered. Knowledgeable about everything related to my vehicle and its service schedule. He even told me things that I wasn’t aware of. I hope I get him again Knowledgeable about everything related to my vehicle and its service schedule. He even told me things that I wasn’t aware of. I hope I get him again on my next visit. More

by redramdog Verified Customer Verified Customer

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The phone system is not effective for reaching your service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. A call into the service department invariable reaches the wrong person, after which you you're put on hold, followed by a disconnect - very frustrating. I worked with David Roth when he was there - never had a problem reaching him, plus he was excellent to work with, I can't imagine what circumstances resulted in his separation from the company. In fact, the only reason I came to Cobb County Toyota this time is because David texted me early around 6:00 am Monday morning saying he wouldn't be there at Nalley Toyota of Roswell to help me due to a case of vertigo. Now that is someone that really cares and puts a genuine effort into communicating. In terms of Cobb County Toyota's quality of the technical service - I think excellent, as usual. Very impressive work area - first class. I'm happy that your mechanics have a nice and spacious work area. However, saw "after the fact" that I purchased a "remanufactured" alternator. I supposed it's because new ones are no longer available, but I don't know. More

by restarks Verified Customer Verified Customer

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Recent visit and Simon was great! I will be returning and use him again for my next service. Great Job! I will be returning and use him again for my next service. Great Job! More

by Bhe Verified Customer Verified Customer

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