Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 11

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

May 31, 2023

Dealership Rating
Employee Rating

Everyone was very nice, knowledgeable and patient with me. My experience was a good one and I would recommend Rothrock highly. I am very pleased. More

by jcsdiamond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Marinelli, Kevin Podratz , Anthony Fenstermacher

May 31, 2023

Nucar Nissan of Allentown responded

Thank you for your recommendation and positive feedback about your recent experience with the team here at Rothrock Motors! It's great to hear how much you enjoyed working with our team. Thanks for stopping in, and we look forward to seeing you again next time!

May 29, 2023

Dealership Rating
Employee Rating

Great job, service was done quickly and the price did not shock me as thought it would More

by denise1951houser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2023

Nucar Nissan of Allentown responded

Thank you so much for the 5-star review! We are glad to see you had a positive experience visiting Rothrock Motors. We hope to work with you again!

May 26, 2023

Dealership Rating
Employee Rating

The customer service was fine however I left there without a solution to my problem and no ideas how to remedy it. I was told my driver side airbag is not operable and they don’t make them anymore. Th More

by cusackjames5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 31, 2023

Nucar Nissan of Allentown responded

We appreciate you taking the time to leave us your feedback, and are sorry to hear that you were disappointed with the outcome of your service visit. The safety of our customers in our top priority, and we are sorry that they no longer manufacture those airbags. Please do not hesitate to reach out to our General Manager, Ron Carl, with any additional feedback. Thank you.

May 23, 2023

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Employee Rating

The service department is the only reason I come to Rothrock - they're friendly, welcoming, kind, and always courteous. While I absolutely LOVE the service department, the staff within the sales de More

by ct04cpht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2023

Nucar Nissan of Allentown responded

We are sorry to hear you were disappointed with your recent experience, as we try to make sure every customer, sales or service, has a professional and kind experience. We value your feedback, and would like to try to regain your confidence in your business. At your convenience, please reach out to our General Manager, Ron Carl, at 484-223-0554, so we may personally address your concerns.

May 21, 2023

Dealership Rating
Employee Rating

The Best Service for my car everyone here is very friendly the employees are kind More

by JUAN.VALENTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

May 22, 2023

Nucar Nissan of Allentown responded

Thank you for the great feedback. We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Rothrock Motors. Thank you for your business and we look forward to seeing you back again next time!

May 21, 2023

JUAN.VALENTINE responded

You guys are awesome 👌 👏

May 15, 2023

Dealership Rating
Employee Rating

I want to thank you for having the special battery for my 2020 rogue sport in stock and was done it the fastest time ever now I'm ready for our family adventure for this summer thank you to the whole nissan More

by krissykris28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Nucar Nissan of Allentown responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great experience with us here at Rothrock Motors! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

May 14, 2023

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Employee Rating

They were professional, courteous and faster than most of my visits. Couldn't ask for more! More

by deahner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Nucar Nissan of Allentown responded

Thank you so much for all the kind remarks to our team at Rothrock Motors! We truly appreciate your continued support and will make sure to pass on your compliments to our team! We are ready to assist you on your next visit and we look forward to working with you again!

May 12, 2023

Dealership Rating
Employee Rating

Everything is always great when I go to Rothrock. I never wait long and everyone is always nice. My car is always cleaner than when I dropped it off! More

by ncarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brendan Kelly

May 15, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to leave such a kind review of your experience here at Rothrock Motors. We cannot thank you enough for your patronage, and we look forward to serving you again in the future.

May 07, 2023

Dealership Rating
Employee Rating

Last year I brought my car for service and when I picked it up my keys were locked inside. When I picked my car up last week, it was parked but still j in n gear. At home my husband noticed that 3’of the hu More

by Paula
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 11, 2023

Nucar Nissan of Allentown responded

Hi Paula, We are sorry to hear you were disappointed with your recent service experience. We value your feedback, and would like to try to regain your confidence in your business. At your convenience, please reach out to our General Manager, Ron Carl, at 484-223-0554, so we may personally address your concerns.

April 28, 2023

Dealership Rating
Employee Rating

Good afternoon. Your people at RothRock are excellent. It was late when I arrived and no one showed any agitation. Toward the end of the day everyone wants to go hom More

by tyrex.fogle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2023

Nucar Nissan of Allentown responded

Hello! We really appreciate your kind words! This is what we strive for here at Rothrock Motors. We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!

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