"We are a repeat customer, and the reason for that is..."
We are a repeat customer, and the reason for that is because this dealership is awesome! We bought a Toyota 4-runner a year ago off their used car lot and the experience we had was great. This time we bought a new 2020 Dodge Ram 2500 and the experience was not just great, it was amazing! Brandon was our sales guy for both of our purchases and I can't say enough great things about him. But one thing I will say is that we never felt pressured into buying anything, which is always nice. Sonny was our finance guy and he was fast, organized, and new his job well. We didn't feel like he up sold us on anything that he wouldn't have bought for his own vehicle. The experience we had was all around fabulous and we'd recommend anyone that's looking for a Jeep, Dodge, Chrysler, Ram, or even a used vehicle to definitely check them out!!
"Our family needed a new car ASAP and Carl Burger was our..."
Our family needed a new car ASAP and Carl Burger was our second stop of the day. We didn’t go anywhere else after that because of our wonderful experience! We were greeted by Brandon and he was incredibly helpful! He found us a car in our price range and with the help of his manager made us an offer we couldn’t refuse! Sonny in finance was personable, helpful, and entertaining! We had a great conversation amongst the many signatures! We felt like friends and family there! Go to Carl Burger! They are the best!!
"Every single one of the salesmen I encountered were very..."
Every single one of the salesmen I encountered were very helpful and honest. After going to several other dealerships, I actually felt comfortable with the people at Carl’s Burger. Our main salesman Brian was so friendly and made sure we were happy with the purchase
"Because they always treat you right and I have been going..."
Because they always treat you right and I have been going there for years and always been treated very well by everyone I dealt with
"This dealership has zero interest in keeping their..."
This dealership has zero interest in keeping their customers happy. I was given a quote for the vehicle with a $1,000 discount and then was told it was "wrong and that people make mistakes" when I tried to verify the price.
When I finally purchased the vehicle, I was told to come in for my appointment at 9:30am in a few days. I showed up and nobody knew I was coming. I then had to wait for them to gas up both vehicles (as we were driving to Yuma) and nobody had my final finance paperwork.
To top it off - once I arrived in Yuma, I realized there were no plates for the vehicle and no temporary tags. They had forgotten to give me a one-way voucher to go back to South Dakota.
Poor experience and when I emailed asking what should be done about my experience, I was offered a car wash. Horrible. I'd never recommend this dealership to anyone.
I also emailed Sonny about information on my loan and never heard back. These guys don't care whatsoever.
"Wow! From the moment we walked onto the lot until the..."
Wow! From the moment we walked onto the lot until the very end we experienced such great service! We worked with Carlos to find the perfect fit for us and he was overly kind and helpful. He really took interest in us and finding the right fit. I appreciate his openness with us and honesty! You don't find that everywhere! It was fun getting to learn about him too- I feel like we have a new friend! :) We then transitioned to working with Sonny for our financing and the great service continued. He was personable, kind and went above what was necessary to help us! We also got to know him through our experience and feel like we have another new friend! Honestly, super impressed with these two gentleman who made buying a car much better and easier than expected! Shukran, Carlos and Sonny!
Update: When we purchased the Jeep, we were told it had Bluetooth. It does not. We’ve spent several hundred dollars putting it in at another dealer after this one quoted us $1,500 and told us to just get an after market stereo. After we ordered a factory stereo, they quoted us $150 to install it. That’s when we ended up going with the other dealer to install it. We called and let them know our disappointment and were suppose to get a return call. We still haven’t. Its fine that a mistake was made but not how this facility dealt with it afterwards. They did nothing to rectify the situation. Do not recommend going here.
"Loved it. Very helpful. I was in and out in no time...."
Loved it. Very helpful. I was in and out in no time. Jesse took the time show us everything about the car. Thank you.
"I enjoyed the customer service because from the time I..."
I enjoyed the customer service because from the time I walked inside the building I was presented a helpful environment! I went online to search for my dream car and founded a 2018 jeep renegade and help me with love.
"Authentic, Genuine people and experience!"
Buying a car is such a pain, but not this time. Both Carlos and Sonny were sensitive to our needs and wants. They were professional yet personable in insuring we had all the facts and information to make an informed decision. No pressure, no hype. Was one of the easiest transactions we experienced in car buying. My wife and I drove out feeling content and well cared for.
"Amazing service as always. I will continue to recommend..."
Amazing service as always. I will continue to recommend my friends, family, and colleagues to come to Carl Burger in La Mesa. I love my new Truck and left feeling like I was taken care of. Thank you!