Sossio Sole | Page 5

Professional and personable. Made an unpleasant experience as good as it could possibly be and that is quite helpful at such a time. Made an unpleasant experience as good as it could possibly be and that is quite helpful at such a time. More

by HMADISON0 Verified Customer Verified Customer

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The experience is not what it used to be. My wife had to bring the car in from Manhattan to reupholster the driver's seat (for the second time). She was given an appointment for a Monday morn My wife had to bring the car in from Manhattan to reupholster the driver's seat (for the second time). She was given an appointment for a Monday morning. The repair was not begun until Tues at 2 the next afternoon. This 2 hour job was finished by 4:30, at which point there was no one available to deliver it to the city that day! My wife called multiple times to arrange delivery and was finally able to get someone to agree to have the car here "by no later than 10:15 Wednesday" so I could take it to work. She left messages for David the service manager, the operator and someone from valet. At 10:15 on Wednesday valet called and asked if I still needed the car around 10:30. It finally arrived later that morning after I already took another Uber to work. To top it off, the upholstering job was less than perfect, leaving a buckled area on one side of the seat. Considering this is the third SUV I purchased at Benzel-Busch, I expected better treatment. Sincerely Jeff Klingenstein More

by GISCOPER Verified Customer Verified Customer

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Exceptional service and attention to details. Superior attitude, most cordial sales and management team. I am a customer for 37 years. Superior attitude, most cordial sales and management team. I am a customer for 37 years. More

by RAPHAELBENAROYA Verified Customer Verified Customer

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C300 2022 purchased 9/17/22. At the dealer 25 days! I left a review regarding my overall experience and Sossio Sole contacted me to discuss it. After our phone discussion he pers At the dealer 25 days! I left a review regarding my overall experience and Sossio Sole contacted me to discuss it. After our phone discussion he persuaded me to remove it with a promise to fix things. My vehicle was at the dealership almost 30 days and Mr. Sole said he would provide me with a gift card to “make things right”. I contacted Mercedes and spoke with a representative who said she would forward my concerns to Benzel Busch. When I returned to pick up my vehicle I asked to speak with Mr. Sole and he decided to address me in the waiting area. His voice was elevated and he said “what did complaining to Mercedes do for you? Are they compensating you?” I then told him I’m not some poor black girl from Brooklyn! I asked him why couldn’t he address me in an office and not within earshot of other customers? He apologized for not taking me aside, assured me he’d compensate me with a gift card. It was two days before Christmas so I said I accept your apology and we ended what seemed to be a toxic discussion amicably. He never sent me the gift card. I contacted my Service Advisor- Chris and asked for it twice. He did not acknowledge my query. At this point they lied to me. Mr. Sole made amends and hugged it out because customers were watching. I was the ONLY African American person in the waiting area. I took the high road because I was embarrassed and insulted. I walked away feeling slighted but I was happy to have my car in my possession. Mr. Sole doesn’t honor is word or value my business. When I said I’d never leave with MBUSA again he shrugged. I find his behavior appalling and offensive. I will not remove this review and every other subsequent review until this situation is made right. Thank you! More

by agr28 Verified Customer Verified Customer

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Thank you for contacting me today I iyhr service was outstanding at 7/20 am on time i outstanding at 7/20 am on time i More

by priverdale Verified Customer Verified Customer

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Clean professional fast service, great customer service from staff. The service area was really fancy from staff. The service area was really fancy More

by STEAMSA Verified Customer Verified Customer

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They lied to me that they fixed the pulley issue that was making noise after I pick up the car. I had the exact same issue and paid over $4000 came back and they fixed everything after trying to build me for making noise after I pick up the car. I had the exact same issue and paid over $4000 came back and they fixed everything after trying to build me for another 7000 then give me the car back with two additional problems that never existed before. Not going back to this service shop. More

by NY2LIVE Verified Customer Verified Customer

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Service manager Sossio Sole took care of a problem with my CLS450 and did so in a professional and friendly manner. my CLS450 and did so in a professional and friendly manner. More

by SK Verified Customer Verified Customer

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I was very pleased with the service I received. The service tech was very knowledgeable and the loaner car was fabulous. The car needed to stay in longer than expected and without the loaner car I The service tech was very knowledgeable and the loaner car was fabulous. The car needed to stay in longer than expected and without the loaner car I couldn’t have had the service completed when I did. Everything exceeded my expectations. More

by MCLARKE106 Verified Customer Verified Customer

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Everything was fantastic. I was treated well and repairs were done on an emergency basis without hesitation. Thank you! I was treated well and repairs were done on an emergency basis without hesitation. Thank you! More

by AORIEL Verified Customer Verified Customer

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