Sossio Sole | Page 7

I took my car for recall airbag. When I went to pick it up the next day the gave me a bill for things that I need to fix in my car for almost 3,000. I have never had any mechanical p When I went to pick it up the next day the gave me a bill for things that I need to fix in my car for almost 3,000. I have never had any mechanical problems with my into I took it to you to fix the recall. The next day that I picked up my car it was not turning on I have had this problem since you give it back to me. This morning I couldn’t turn on agian. I will never take my car you again!!! Now I have to find a mechanic to fix my car in front of my apartment! More

by jacqueline.acobes Verified Customer Verified Customer

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by vassallo.alexa Verified Customer Verified Customer

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Always the best service so kind. Most accommodating and professional -Always there to help. You can count on them in your time of need. Most accommodating and professional -Always there to help. You can count on them in your time of need. More

by SAMI.LYN Verified Customer Verified Customer

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All my concerns were addressed. I was provided prompt and excellent and services as always. Thank you! I was provided prompt and excellent and services as always. Thank you! More

by Lulu Verified Customer Verified Customer

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Fabulous service department. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. More

by FORMWG Verified Customer Verified Customer

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Excellent service! My service advisor was wonderful, kind and very professional. He notified me as soon as he had an update with my vehicle. My service advisor was wonderful, kind and very professional. He notified me as soon as he had an update with my vehicle. More

by golfinopoulosc Verified Customer Verified Customer

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Very professional and excellent service from start to finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. More

by VAUGHANMORRIS Verified Customer Verified Customer

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I had a 7 a. m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside of me. The drive pointed to the chain across the gate and motioned me to move. I indicated that the service area was still not open. As I was speaking to the driver a staff member removed the chain right at 7 a.m. I pulled and technician greeted me professionally and confirmed my appointment. I was instructed to go inside and check in at the service desk, which I did. I was literally the first online. A moment or two later, the driver of the black sport coup entered and initially started to walk in from of me until he realized the desk was not staffed. He sighed and moved behind me. Next thing I hear him call out "Danial" to one of your service staff who just walked in. Danial dressed in a shirt and tie, immediately called him by name and waved him in a heard me bypassing the service desk. A minute later, you service person arrived and directed me to waiting area. Five minutes later service provider called me to his desk and started the process. I pointed out the rudeness of the other customer, I get it, but what I don't get is the unprofessionally and preferential treatment showed to the other customer. Now I realize that he was driving a much more expensive model, and it appears that service appointments are now given on a model basis, the more expensive model, you move to the front of the line, really. At the very least Danial should have explained why I was being subordinated and this rude gentleman was being moved to the front or at least offered me coffee. That said, since our relationship with Benzel, between my wife and I we have least or purchased five vehicles from Benzel Motors, mostly from Lou Gallo who by the way is one of the reasons we come back. All our vehicles have been serviced by Benzel, do I need to go on. However, make no mistake about it, you are certainly not the only game in town. The unprofessional, subjugated treatment displayed, whether initial or because of bias or simply because of poor customer skills should not happen. I I may be reach for further comment if you care to. More

by CAPTAIN2364 Verified Customer Verified Customer

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The absolute worst Mercedes service department ever. No management. No customer service. And absolutely no oversight. No management. No customer service. And absolutely no oversight. More

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Could make enterprise rental easier. Did not get full detailed report after service as expected. Did not get full detailed report after service as expected. More

by WG1 Verified Customer Verified Customer

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