Stacy-Ann Bonner

The customer service is one of the best that I have seen. The attention of the dealership employees had been very professional. The system they have to keep me informed via text message is the best way to ke The attention of the dealership employees had been very professional. The system they have to keep me informed via text message is the best way to keep the customer informed when it comes to being updated about the status of my GOV vehicle. Congratulations. More

by Luis Villanueva Verified Customer Verified Customer

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My Jeep was towed to Hollywood Jeep for several things and thank goodness Stacey was able to locate my warranty and my Jeep was fixed. It did take longer than expected but she was also able to get me a and thank goodness Stacey was able to locate my warranty and my Jeep was fixed. It did take longer than expected but she was also able to get me a rental car. Stacey was awesome. Thank you More

by yvetta0963 Verified Customer Verified Customer

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My visit to the dealership went exceptionally well. The customer service was outstanding—everyone was polite and courteous. The service for my vehicle was handled with the utmost urgency, and I was gre The customer service was outstanding—everyone was polite and courteous. The service for my vehicle was handled with the utmost urgency, and I was greeted with a warm smile. More

by Jefferson29 Verified Customer Verified Customer

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Very unprofessional and the department as a whole lacks the value of customer service! I would not recommend this service department to anyone. the value of customer service! I would not recommend this service department to anyone. More

by AMAYA Verified Customer Verified Customer

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Excelente servicio al cliente. Gracias……Son muy profesionales y resuelven en el día.Seguire utilizando sus servicios. Gracias……Son muy profesionales y resuelven en el día.Seguire utilizando sus servicios. More

by TOMASRODRIGUEZCOELLO Verified Customer Verified Customer

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The service manager presented excellent customer service, and I have selected this Dealership for my service needs. and I have selected this Dealership for my service needs. More

by cj4uu02 Verified Customer Verified Customer

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Had my vehicle for almost two months only for me to have to place it in another shop a week later.very disappointed to place it in another shop a week later.very disappointed More

by havazoe04 Verified Customer Verified Customer

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Caylie you delivered efficient and efficacy service! Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how may I help you”? I proceeded to explain my reason for being there. You listened, did not interrupt and maintained eye contact! (Extremely important)! After I was finished, you called me by name and informed me that you can try and help me, and politely asked me to sign the indemnity agreement, before you touched my vehicle, then asked for the keys. You then immediately used a device to identify what the problem was, and then instantly informed me that the engine light was on, and that an oil change was due. Moreover, you took the time to inform me of special oil offers, that was economical, and something No Advisor has ever done for consumers like myself! Evidently, I purchased one and I am extremely grateful to you. In addition, you then gave me the option to either wait outside or in the lobby which the company provided, and offered me the opportunity to refresh by taking advantage of bottled cold water, hot chocolate or different coffee, which I relished. Also, Cailey you specifically apologized to us/me about the fact that it may take a little longer than the usual wait time because of the shortage of man-power. You kept checking in whilst we waited, kept us abreast and thanked me/us for our patience! Magnificent job Cailey! Despite the fact that there was labor shortage, my vehicle was ready after waiting for no more than 45-50 minutes! Wow!! Thank you Cailey for your efficiency and outstanding customer service! I sincerely hope that Hollywood Crysler Jeep would appreciate the high quality level of service that you provide to consumers! Impeccable service like yours will enhance the company’s name, and help them to thrive in this competitive automotive industry! Keep on smiling and shining Caylie!!!! We appreciate your services! Hamilton More

by EDNAMAIEHAMILTON Verified Customer Verified Customer

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Terrible experience with Caylie. She went above and beyond for a TikTok influencer but gave me a nasty attitude when all I wanted was professional customer service and to be informed She went above and beyond for a TikTok influencer but gave me a nasty attitude when all I wanted was professional customer service and to be informed of what exactly was done to my vehicle with proof of a receipt but all I received was my keys handed to me and no information along with an attitude. I left a review online and spoke with a manager who didn’t do much but offer a free oil I didn’t care for but I hope you guys get a better staff moving forward. More

by s.edourd23 Verified Customer Verified Customer

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I like the calm, no pressure, full disclodure from the sales person Claude at this dealership sales person Claude at this dealership More

by memsncs Verified Customer Verified Customer

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