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Steffy Hernandez
Steffy Hernandez at Big Star Hyundai

Steffy Hernandez | Page 3

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.3
149 Reviews
4.3

149 Reviews

Write a Review

Dealership Experience

5 yrs, 6 mos

Industry Experience

3 yrs, 10 mos

149 Reviews of Steffy Hernandez

March 04, 2025

Dealership Rating
Employee Rating

I purchased a Santa Fe - on day 2 I noticed a slip when braking sometimes. Reported to salesman. Time kept passing but scheduled appointment for oil change and check brakes. This was a little over a month More

by Jwheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: zzDQ zzQuintanilla

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Mar 04, 2025

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

March 04, 2025

Dealership Rating
Employee Rating

Great service from the front desk team to the mechanic explaining every detail and work needed to be completed on the car. More

by KIFBETTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila , Kohl Young, zzKaleb zzChadwell

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Mar 04, 2025

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

February 27, 2025

Dealership Rating
Employee Rating

Bueno atento y muy rápido para hacer los mantenimientos a los carros , muy amplio el espacio More

by ruben001109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell

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Feb 27, 2025

Big Star Hyundai responded

Muchos Gracias!

February 26, 2025

Dealership Rating
Employee Rating

Upset was over charging I feel like I need a refund 275. 00for a gas cap More

by cynthiaannjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Feb 27, 2025

Big Star Hyundai responded

Thank you for your business and for your feedback. We understand your frustration with the cost of the service provided, and we want to clarify the charges involved. The vehicle was brought to us for an illuminated "Check Engine" light. Once we obtained customer approval, we began the manufacturer's diagnostic process and identified a leaking gas cap as the cause. The charges were for one hour of diagnostic labor/equipment and the replacement gas cap itself. These are the same charges that Hyundai would have been billed if the vehicle was still under warranty. If you have other concerns or questions, please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

February 17, 2025

Dealership Rating
Employee Rating

Excellent service department. Videos provided with estimates. The staff very friendly. Timely service. Conveniently located. More

by suzannenorthcutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Padron

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Feb 18, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

February 11, 2025

Dealership Rating
Employee Rating

Extremely frustrating process, staff seemed rude and were impossible to get information from regarding my car. More

by Boosted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Feb 13, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for what you have described as your experience with us. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

February 01, 2025

Dealership Rating
Employee Rating

The staff is very friendly and professional. They are always telling me what is going on with my car. More

by A.ACOSTA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

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Employee Rating

Professional from emphasis on safety to importance on listening to the customer.. even if all I have is a question, my comments matter. More

by JUDOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell, zzLeanna zzKerr

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Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Dealership Rating
Employee Rating

My Palisade has been in service too much and I want to sell it back More

by JLPQUINN
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Malave

Print
Jan 31, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 29, 2025

Dealership Rating
Employee Rating

Wonderful prompt service, questions answered, Steffy is helpful and willing to help when car service is needed. She is friendly and knowledgeable about my car's operation. More

by SALEX9456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 30, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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