Stephanie Jones | Page 4

Toyota of Scranton responded

Dear KULESZA.RUTH, Thank you so much for taking the time to leave us this wonderful review! We greatly appreciate your feedback and are delighted to hear that your experience with John Higgins was a positive one. At Toyota of Scranton, we believe in providing exceptional service, and it's heartwarming to know that John was able to assist you effectively and patiently. We understand that technology can be intimidating, and we're here to make sure our customers feel comfortable with their vehicles. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing Toyota of Scranton, and we appreciate your trust in us. Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear GDS, Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear about your positive experience at Toyota of Scranton. We're thrilled that you found our service to be excellent and that you enjoyed the accommodations we provide, including our courtesy coffee and snacks. It's our goal to make your visit as comfortable and convenient as possible. If you ever have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to assist you with any of your automotive needs. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear DGRAFF24, Thank you for taking the time to share your feedback about your recent visit to Toyota of Scranton. We appreciate your business and are pleased to hear that your routine oil change and tire rotation went smoothly, just as planned. At Toyota of Scranton, we strive to provide efficient and hassle-free service to all our valued customers. Your positive review encourages us to continue delivering the high level of service that you deserve. If you have any further comments or if there's anything specific you think we can improve on, please don't hesitate to reach out to us. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We look forward to serving you again in the future. Safe travels! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CHICAGOBEARS3485, We appreciate your wonderful feedback about Stephanie and our service department at Toyota of Scranton! It's fantastic to hear that Stephanie provided you with courteous service and valuable advice. Going above and beyond is what we strive for, and we're glad she delivered that experience for you. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again in the future! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

PMEDIC673, Thank you so much for your kind words and continued trust in Toyota of Scranton! We're thrilled to hear that our staff's knowledge and service have left a positive impression on you. We look forward to serving you and your cars in the future. If you ever need anything, please don't hesitate to reach out. Your satisfaction is our priority Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

MPASQUALE2014, Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your perspective as it helps us improve our services and customer experiences. We're glad to hear that you find our dealership's expertise and knowledge of the products to be valuable when it comes to servicing your vehicle. However, we understand your concerns about communication and the perception of over selling products. We apologize for any miscommunication that may have occurred during your interactions with us. Clear and transparent communication is a priority for us, and we'll certainly use your feedback to better align our practices and ensure that our customers have a seamless experience. Additionally, we're sorry to hear that you felt there was over selling of products. Our intention is to provide options that are genuinely beneficial to our customers and their vehicles. Your feedback is a reminder for us to be more mindful in striking the right balance between offering valuable solutions and respecting our customers' preferences. If you have any specific instances or details you'd like to share, please feel free to reach out to us directly. We're dedicated to learning from this feedback and making the necessary adjustments to enhance your future experiences with us. Thank you for your continued support, and we hope to have the opportunity to serve you better in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

We're delighted to hear that you found our location convenient for dropping off your vehicle at Toyota of Scranton. Our goal is to provide a seamless and hassle-free experience for our customers, and we're glad you took advantage of our shuttle service and refreshments while waiting. We're committed to making your visit as comfortable as possible, and we appreciate your feedback. If you have any further suggestions or comments, please don't hesitate to let us know. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

MBBW1, We truly appreciate your kind words and continued loyalty to Toyota of Scranton! Thank you for taking the time to share your wonderful experience with us. It's fantastic to hear that our professional and courteous staff has consistently provided you with exceptional service. We're thrilled that our team has been able to accommodate your preferred appointment times, making your visits convenient and efficient. Maintaining a clean and welcoming facility is of the utmost importance to us, and we're delighted that our efforts have not gone unnoticed. Creating a comfortable atmosphere for our customers is a top priority. We're especially grateful for your continued trust in us, having purchased four new vehicles from our dealership. Your continued patronage speaks volumes, and we're pleased to have been a part of your automotive journey without any hiccups. Once again, thank you for your glowing review. We look forward to serving you with the same level of excellence and dedication for years to come. If there's ever anything you need or any questions you have, please don't hesitate to reach out. Warm regardS, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Bobbo, We apologize for any inconvenience you may have experienced during your time with us. Our goal is to provide the highest level of customer satisfaction, and it seems we fell short in meeting your expectations. We take your feedback seriously and are committed to addressing the issues you've raised. Regarding concerns about our cars and warranties, we want to assure you that we stand behind the quality of our vehicles and the terms of our warranties. We strive to provide transparent information about our pricing and ensure that our customers are getting fair deals. If there was a misunderstanding or discrepancy in your case, we sincerely apologize. We understand the frustration of not having access to a loaner car while warranty work is being completed. While we do our best to accommodate customers during service appointments, availability can sometimes be limited. We are constantly looking for ways to improve our service offerings and appreciate your input on this matter. If there were any issues with the condition of your car upon delivery, we apologize for the oversight. We encourage customers to thoroughly inspect their vehicles before finalizing any purchase, and we're sorry for any inconvenience this may have caused you. Your feedback is valuable to us, and we would like the opportunity to address your concerns directly. Please reach out to our customer service team at [570.702.8776 or mjpreno@tsofs.com so we can work towards a resolution. Once again, we apologize for the negative experience you had with us. We hope you'll consider giving us another chance to make things right in the future. Sincerely, The Toyota of Scranton Team