Stephanie Jones | Page 3

Toyota of Scranton responded

MDESIANO, We hope this message finds you well. Thank you so much for taking the time to share your positive experience with our team at Toyota of Scranton! We truly appreciate your feedback and are delighted to hear that Stephanie provided you with excellent service. Stephanie and the entire team here at Toyota of Scranton are dedicated to addressing our customers' needs and ensuring a smooth and enjoyable experience. We are thrilled to know that you've consistently had positive interactions with our representatives and that it has been a contributing factor to your choice of using our services. Your satisfaction is our top priority, and we are committed to maintaining the high standards that you have come to expect from Toyota of Scranton. If you ever have any further questions, concerns, or feedback, please don't hesitate to reach out to us. We value your continued loyalty, and it's customers like you who inspire us to continually improve and deliver exceptional service. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear BOBDEFUSO, Thank you for taking the time to share your recent experience with us at Toyota of Scranton. We greatly appreciate your feedback and are thrilled to hear about the exceptional service you received from Joe and Stephanie during your used car purchase. We are incredibly proud of Joe for going above and beyond to address any concerns you had with the car. It's our commitment to stand behind our customers and their purchases, and we're glad Joe and Stephanie could make that happen for you. On the other hand, we're sorry to hear that your experience with Jim from financing did not meet your expectations. We genuinely apologize for any inconvenience caused. We value your feedback and will use it constructively to improve our customer interactions. Rest assured, we'll address this internally to ensure better communication and a more personable experience moving forward. Your willingness to consider returning to us for future purchases, whether new or used, means a lot to us. We're committed to making every aspect of your experience with Toyota of Scranton a positive one, and we hope to have the opportunity to serve you again. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out to our customer relations team. We appreciate your honesty and look forward to the chance to improve. Best regards, Toyota of Scranton Guest Experience Team

Toyota of Scranton responded

KENLIZB, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that Abe provided you with excellent service and made your truck-buying experience enjoyable. Our team takes pride in being knowledgeable and ensuring that our customers feel comfortable throughout the process. It's fantastic to know that Abe's approach was not only informative but also pressure-free. We understand the significance of making such an important decision, and we strive to create an environment where our customers can make choices that suit their needs and preferences. We truly appreciate your kind words and your trust in Toyota of Scranton. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy every moment with your new truck! Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

KOSKO627, We appreciate you taking the time to complete this 5-star review. We are delighted our team was so helpful and your issue was resolved. See you at your next visit! The Service Team Toyota of Scranton

Toyota of Scranton responded

dagger41sg, Thank you for taking the time to share your experience! We're thrilled to receive your five-star review for the service at Toyota of Scranton. It's our goal to provide top-notch service, and your feedback motivates us to continue doing our best. We appreciate your business and look forward to serving you again soon. The Service Team Toyota of Scranton

Toyota of Scranton responded

CKALLINGERALLEN, Thank you for your glowing review! We're thrilled to hear about your five-star experience at Toyota of Scranton. Our team takes great pride in providing exceptional service, and it's rewarding to know we've met your expectations. We appreciate your trust and look forward to serving you again in the future. Safe travels! The Service Team Toyota of Scranton

Toyota of Scranton responded

valsma, Dear Valsma, Thank you for taking the time to leave us such a wonderful review! We are delighted to hear about your consistently positive experiences with our service at Toyota of Scranton. We are dedicated to providing our customers with top-notch service, and it's fantastic to know that you have never had to return for the same problem. We take pride in delivering quality work that lasts. Your satisfaction is our priority. Stephanie and the entire team are truly grateful for your kind words. They strive to treat each customer with respect and ensure a pleasant experience during their visit. Your recognition of Stephanie's exceptional service is greatly appreciated, and we'll make sure to pass on your appreciation to her. Should you ever need any further assistance or have questions, please don't hesitate to reach out. We look forward to serving you in the future and maintaining the high standards you've come to expect from Toyota of Scranton. Thank you for choosing us as your trusted automotive partner! Warm regards, The Service Team Toyota of Stroudsburg

Toyota of Scranton responded

CNASAM1967, Thank you for your glowing review! We're thrilled to hear about your five-star experience at Toyota of Scranton. Our team takes great pride in providing exceptional service, and it's rewarding to know we've met your expectations. We appreciate your trust and look forward to serving you again in the future. Safe travels! The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear HANDY48561, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you had a fantastic experience with the touch-up on your car. Our team at Toyota of Scranton takes great pride in providing top-notch service and ensuring our customers' satisfaction. We appreciate your kind words about our knowledgeable salesman, who went out of their way to assist you. It's our goal to make sure every customer feels well-informed and supported throughout their journey with us. If you ever need anything further or have any more questions or concerns in the future, please don't hesitate to reach out. We're here to assist you. Safe travels, and we look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear KULESZA.RUTH, Thank you so much for taking the time to leave us this wonderful review! We greatly appreciate your feedback and are delighted to hear that your experience with John Higgins was a positive one. At Toyota of Scranton, we believe in providing exceptional service, and it's heartwarming to know that John was able to assist you effectively and patiently. We understand that technology can be intimidating, and we're here to make sure our customers feel comfortable with their vehicles. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing Toyota of Scranton, and we appreciate your trust in us. Best regards, The Service Team Toyota of Scranton