Stephanie McNair
Stephanie McNair at Toyota of Scranton

Stephanie McNair | Page 48

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.8
483 Reviews

Dealership Experience

7 yrs, 9 mos

Industry Experience

11 yrs, 6 mos

4.8

483 Reviews

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483 Reviews of Stephanie McNair

November 20, 2018

Dealership Rating
Employee Rating

45000 miles service Very thorough review and accommodating service. Like the on line appointment scheduling allows you to pick time and day of service . All employees wer More

by srsebast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 16, 2018

Dealership Rating
Employee Rating

Service The service people were very friendly and professional and they did a good job of servicing my truck. The price was rather expensive though. The don More

by SPARKYSTRANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 14, 2018

Dealership Rating
Employee Rating

Have several vehicles!! I have several vehicles that I take for service plus family members for a very long time ,service included through the years oil changes,new tires, br More

by BROWNINGCHAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2018

Toyota of Scranton responded

First of all, I would like to thank you for you loyalty to our dealership. The last thing we want to see happen is for you to go elsewhere. Please check on our website for coupons. We do post service specials and often there are coupons listed. We also do a monthly service mailer. We are unable to send to everyone in our database monthly, so we use different criteria. Our goal is to reach as many current customers as possible. All new Toyotas come with ToyotaCare, the complimentary maintenance plan. ToyotaCare is good for 2 years or 25,000 miles - whichever happens first. It also includes 2 years and unlimited mileage of roadside assistance. Thank you for taking the time to let us know your opinion. I am at the dealership and serve as the customer advocate, so please contact me with any additional comments/questions. Thank you, Mary Jo Preno Vice President Guest Experience 570.702.8776

November 12, 2018

Dealership Rating
Employee Rating

Outstanding service! My window stopped operating and it happened on a rare day with no rain, however heavy rain was in the forecast. I called my dealer and was given an a More

by valsma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 13, 2018

Toyota of Scranton responded

We strive to accommodate our customers' needs on a daily basis. Thank you for taking the time to review and provide feedback on your recent experience. We are happy your window is working especially with bad weather in the forecast.

November 12, 2018

Dealership Rating
Employee Rating

Excellent Service From the second I purchased my vehicle and all basic maintenance they have been top notch! I will absolutely purchase my next vehicle from them. More

by lissahoney1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Esteras, Joe Gayle,

Nov 12, 2018

Toyota of Scranton responded

We certainly appreciate your review and recommendation. Thank you. Cheers, Mary Jo Preno, Vice President Guest Experience.

November 09, 2018

Dealership Rating
Employee Rating

Great service! My appointment was for 7:30 AM for my 15,000 mile check-up. (Multi-point inspections and tire rotation) I was back on the road by 8:15 everything chec More

by re8002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples , Alan Aimer

November 09, 2018

Dealership Rating
Employee Rating

Great dealer ! This dealer is very professional and and the personnel make it happen ! I strongly recommend others to get service there ! I' m a retired service tech More

by ROBERTO_JOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples

November 06, 2018

Dealership Rating
Employee Rating

Great service Called and received same day service. Facility is clean and accommodating. Agent went above and beyond to call on my roadside assistance coverage. More

by SKNIOLEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 06, 2018

Dealership Rating
Employee Rating

It was one the best Stephane Jones went over and beyond my expectations to make sure I was satisfied with the service. What more do want me to say. I left the dealership More

by PEEWEEDSHORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom the mechanic and a sales person Gado

November 05, 2018

Dealership Rating
Employee Rating

Great experience Service was fast and friendly. I will always choose this dealership when I need repairs and when I need regular tune ups. Will always highly recommend More

by sflickinger731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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