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Stephanie Spangler

Overview Reviews (814) Inventory (319)

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Stephanie Spangler

Stephanie Spangler | Page 5

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9

814 Reviews

Overview Reviews (814) Inventory (319)

4.9

814 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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814 Reviews of Stephanie Spangler

May 28, 2026

Dealership Rating

Employee Rating

Have had outstanding service The people are always friendly and helpful I am satisfied with the service because they seem to not inflate problems to try to run cost up friendly and helpful I am satisfied with the service because they seem to not inflate problems to try to run cost up More

by crmoore0426

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

May 28, 2026 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 28, 2026

Dealership Rating

Employee Rating

Stephanie was awesome! 5 star service with an honest explanation of the maintenance performed on my vehicle. 5 star service with an honest explanation of the maintenance performed on my vehicle. More

by abnelnegron2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 28, 2026 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 27, 2026

Dealership Rating

Employee Rating

Everyone was very accommodating even though I made the appointment at the last minute. Really liked the video of actual vehicle inspection. appointment at the last minute. Really liked the video of actual vehicle inspection. More

by bluefocus60

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

May 28, 2026 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 24, 2026

Dealership Rating

Employee Rating

It was a great experience overall. It was very easy to schedule the appointment and I was informed of the situation with my vehicle It was very easy to schedule the appointment and I was informed of the situation with my vehicle More

by ejack6540

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 23, 2026

Dealership Rating

Employee Rating

They picked up and delivered, preformed all work efficiently and on time. Stephanie is knowledgeable and pleasant to work with efficiently and on time. Stephanie is knowledgeable and pleasant to work with More

by DAD02250

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 23, 2026

Dealership Rating

Employee Rating

Excellent professional service. Very thorough with progress and notifications Stephanie was very helpful and professional Very thorough with progress and notifications Stephanie was very helpful and professional More

by DDILL1111

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 21, 2026

Dealership Rating

Employee Rating

Staff was very polite, very willing to be helpful, knowledgeable and very professional, can’t realy ask for more. knowledgeable and very professional, can’t realy ask for more. More

by SCREEN

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

May 27, 2026 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 20, 2026

Dealership Rating

Employee Rating

They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! They also provided an UBER so that I could get to work! Thank you! More

by Keisha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Elijah Bobinger, JONATHAN SHAFFER , Robert Johnson

May 27, 2026 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2026

Dealership Rating

Employee Rating

The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craziness of it all More

by dawnee5688

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Elijah Bobinger, JONATHAN SHAFFER , Robert Johnson

May 27, 2026 -

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2026

Dealership Rating

Employee Rating

My experience was great! Easy check-in and fast service. Stephanie was very helpful in answering my questions. Easy check-in and fast service. Stephanie was very helpful in answering my questions. More

by MBUZANOWICZ

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

May 27, 2026 -

Southern Ford responded

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