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Stephen Augustine
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387 Reviews
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387 Reviews of Stephen Augustine
January 02, 2019
Great Service always a must visit to service your vehicle Always warm , courteous , and attentive to the needs of my vehicle and me . They always go over and beyond to deliver high quality service. Always app Always warm , courteous , and attentive to the needs of my vehicle and me . They always go over and beyond to deliver high quality service. Always appreciated to receive back a clean vehicle inside and out when my cars are serviced as well....These service members, as well as, Noel in loaners deserves to be awarded for the service they provide at Rallye always. They truly are a credit to your dealership and service area.. More
by EAGLE2626
Verified CustomerOther Employees Tagged: John Ciccotelli, Rob Carlson
Helpful 
December 31, 2018
Responding to emergency failure of car On Sunday my car at 7:30 a.m. goes into D9 while I am on the highway and the dashboard reads in red that the car in essence is in reverse and automati On Sunday my car at 7:30 a.m. goes into D9 while I am on the highway and the dashboard reads in red that the car in essence is in reverse and automatically goes into neutral as I am in the left lane and thank god not too many people are on the road. I gradually get into the right lane and then into the shoulder. After restarting the car twice and having it happen again I called road side service who calls me back within 20 minutes (Helm Bros.) who tells me not to drive the car because it could possibly damage the gear shaft. They recommend that the car get towed to their dealership but I said my loyalty is to Rallye motors and that the car was just serviced a few days ago and they said we understand. A tow service from Roslyn comes 2 hours later, picks me up and drops me off at home and tells me it will be at the dealership before 8:00 a.m. I called the service representative at 7:30 a.m. and leave him a voice mail and text. At 8:00 I call the main service # and speak to a women who tells me everyone is very busy it is a Monday morning and that the car was received. It took me several more phone calls until I said please give me the head of service who finally that person calls me back who said he will finally have my resort Etsy I’ve call me back which evtuakky happens at 10:30. I really do not get an answer to what happened until late in the afternoon. It takes several days before I finally get my car back due to a glitch in the software. The long and short of it is that you must create some type of triage similar to an operating room for emergencies where if someone calls in your people always check in on their phones, e-mails, etc. and get back to the customer and say they are working on it and someone will get back to you within the hour. They should have also offered me a loaner until they could figure out the problem. I did not have to hear that “we are all very busy in a Monday morning@. In general my service representative has Been very good in the past but as an example since I am also in the service business in real estate when one of my commercial tenants heating systems breaks down in the winter they want to know that they can reach me immediately (they all have my cell #) and they I respond within 15-30 minutes and that they see action. I had this happen to me a few weeks ago. Everyone is a hero when the day to day things happen. What separates the “men from the boys” is when the “xxxx hits the fan”. . More
by AJFREALTYINC
December 27, 2018
Great dealer No pressure , informed and ready to make the deal. I’ve bought 4 cars over the last decade and every time a good feeling after the fact. Service dept No pressure , informed and ready to make the deal. I’ve bought 4 cars over the last decade and every time a good feeling after the fact. Service dept is smart , polite and always ready to help. Many thanks More
by GPF_200
Other Employees Tagged: Rodni Teimourian , Walter Ryder
December 17, 2018
service Steve is the best. always is and does the best job explaining everything and making it all happen in a timely manner. Would recommend anyone to work w Steve is the best. always is and does the best job explaining everything and making it all happen in a timely manner. Would recommend anyone to work with him More
by ROBERT_PADUANO
December 03, 2018
Oil change The service I received was excellent from start to finish.Jonathan was professional and courteous. I would definitely come back again to have my car s The service I received was excellent from start to finish.Jonathan was professional and courteous. I would definitely come back again to have my car serviced More
by MDENTS
Other Employees Tagged: Walter Ryder
November 19, 2018
“Still the one.” We have purchased many vehicles from Tom Walton. He is our “go to” guy at Rallye. He is helpful, honest and always goes the extra mile to to make us We have purchased many vehicles from Tom Walton. He is our “go to” guy at Rallye. He is helpful, honest and always goes the extra mile to to make us happy. We will continue to buy and service our cars at Rallye, thanks to Tom and a first rate service team. More
by RKW
Other Employees Tagged: Tom Walton, Ken Vachris
November 12, 2018
Routine Maintenance As usual, my service representative, Stephen Augustine, was prompt, professional, courteous and exceeded expectation. He is an asset to Rallye. He mak As usual, my service representative, Stephen Augustine, was prompt, professional, courteous and exceeded expectation. He is an asset to Rallye. He makes it a pleasure visiting for service instead of a burden. More
by FMESQUIRE
November 12, 2018
Wonderful service you can trust My service associate stephen was an excellent expert sales person !! He understood my concern very quick and set up right service. I am very sat My service associate stephen was an excellent expert sales person !! He understood my concern very quick and set up right service. I am very satisfied not 100% it is 200% Benz has the most kind professional service I will always buy benz because i really like your car service!!!! More
by DELICIOUSTOGETHER
November 06, 2018
Superior service and hospitality. A great dealership experience. I’ve been a customer of Rallye for over 12 years. Never disappointed. PS; I live 15 miles from the dealership. A great dealership experience. I’ve been a customer of Rallye for over 12 years. Never disappointed. PS; I live 15 miles from the dealership. More
by UNKIEHOW
Other Employees Tagged: Lawrence Greco
October 24, 2018
Excellent, professional and courteous service. Very knowledgeable and experienced service delivered with full explanations. We have been dealing with Stephen Augustine for several years and have Very knowledgeable and experienced service delivered with full explanations. We have been dealing with Stephen Augustine for several years and have always found him friendly and obliging. And he knows his job! More
by MCONOVITZ
