Stephen Augustine | Page 40

GREAT SERVICE !!!! Always a pleasure..... Stephen informed me about everything when i brought the car in.... and kept me informed as to what was happening . !!!! Always a pleasure..... Stephen informed me about everything when i brought the car in.... and kept me informed as to what was happening . More

by HORSEGIRLS1998 Verified Customer Verified Customer

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NYS inspection As usual everything was great. Wait time was fair and all our needs were taken care of. We will continue to use Rallye for all of our service needs. As usual everything was great. Wait time was fair and all our needs were taken care of. We will continue to use Rallye for all of our service needs. More

by KITTYTAP17 Verified Customer Verified Customer

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Focused, professional, seamless, accomodating Bob Bianchi provides expert service and makes the leasing experience smooth and professional. He had all my paperwork in order and the transaction was Bob Bianchi provides expert service and makes the leasing experience smooth and professional. He had all my paperwork in order and the transaction was completed without any problems. During my prior leases Stephen Augustine handled the service needs of the car and I was happy with the level of service provided. Steve Paladino took care of the introduction to managing the car's operations and explaining the new features. More

by DOBS Verified Customer Verified Customer

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Preparation for long distance road trip I asked the service department to prepare for a long road trip. They checked all fluids and made sure that they were at acceptable levels. I was extr I asked the service department to prepare for a long road trip. They checked all fluids and made sure that they were at acceptable levels. I was extremely pleased with the courtesy and speedy service. I did not have a prearranged appointment. More

by RJA44 Verified Customer Verified Customer

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Great Service always a must visit to service your vehicle Always warm , courteous , and attentive to the needs of my vehicle and me . They always go over and beyond to deliver high quality service. Always app Always warm , courteous , and attentive to the needs of my vehicle and me . They always go over and beyond to deliver high quality service. Always appreciated to receive back a clean vehicle inside and out when my cars are serviced as well....These service members, as well as, Noel in loaners deserves to be awarded for the service they provide at Rallye always. They truly are a credit to your dealership and service area.. More

by EAGLE2626 Verified Customer Verified Customer

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Responding to emergency failure of car On Sunday my car at 7:30 a.m. goes into D9 while I am on the highway and the dashboard reads in red that the car in essence is in reverse and automati On Sunday my car at 7:30 a.m. goes into D9 while I am on the highway and the dashboard reads in red that the car in essence is in reverse and automatically goes into neutral as I am in the left lane and thank god not too many people are on the road. I gradually get into the right lane and then into the shoulder. After restarting the car twice and having it happen again I called road side service who calls me back within 20 minutes (Helm Bros.) who tells me not to drive the car because it could possibly damage the gear shaft. They recommend that the car get towed to their dealership but I said my loyalty is to Rallye motors and that the car was just serviced a few days ago and they said we understand. A tow service from Roslyn comes 2 hours later, picks me up and drops me off at home and tells me it will be at the dealership before 8:00 a.m. I called the service representative at 7:30 a.m. and leave him a voice mail and text. At 8:00 I call the main service # and speak to a women who tells me everyone is very busy it is a Monday morning and that the car was received. It took me several more phone calls until I said please give me the head of service who finally that person calls me back who said he will finally have my resort Etsy I’ve call me back which evtuakky happens at 10:30. I really do not get an answer to what happened until late in the afternoon. It takes several days before I finally get my car back due to a glitch in the software. The long and short of it is that you must create some type of triage similar to an operating room for emergencies where if someone calls in your people always check in on their phones, e-mails, etc. and get back to the customer and say they are working on it and someone will get back to you within the hour. They should have also offered me a loaner until they could figure out the problem. I did not have to hear that “we are all very busy in a Monday morning@. In general my service representative has Been very good in the past but as an example since I am also in the service business in real estate when one of my commercial tenants heating systems breaks down in the winter they want to know that they can reach me immediately (they all have my cell #) and they I respond within 15-30 minutes and that they see action. I had this happen to me a few weeks ago. Everyone is a hero when the day to day things happen. What separates the “men from the boys” is when the “xxxx hits the fan”. . More

by AJFREALTYINC Verified Customer Verified Customer

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Great dealer No pressure , informed and ready to make the deal. I’ve bought 4 cars over the last decade and every time a good feeling after the fact. Service dept No pressure , informed and ready to make the deal. I’ve bought 4 cars over the last decade and every time a good feeling after the fact. Service dept is smart , polite and always ready to help. Many thanks More

by GPF_200 Verified Customer Verified Customer

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service Steve is the best. always is and does the best job explaining everything and making it all happen in a timely manner. Would recommend anyone to work w Steve is the best. always is and does the best job explaining everything and making it all happen in a timely manner. Would recommend anyone to work with him More

by ROBERT_PADUANO Verified Customer Verified Customer

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Oil change The service I received was excellent from start to finish.Jonathan was professional and courteous. I would definitely come back again to have my car s The service I received was excellent from start to finish.Jonathan was professional and courteous. I would definitely come back again to have my car serviced More

by MDENTS Verified Customer Verified Customer

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“Still the one.” We have purchased many vehicles from Tom Walton. He is our “go to” guy at Rallye. He is helpful, honest and always goes the extra mile to to make us We have purchased many vehicles from Tom Walton. He is our “go to” guy at Rallye. He is helpful, honest and always goes the extra mile to to make us happy. We will continue to buy and service our cars at Rallye, thanks to Tom and a first rate service team. More

by RKW Verified Customer Verified Customer

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