Stephen Grossman

*****Braman-BMW-Electric Nightmare***** Based on my recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for a recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for an electric vehicle. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency and customer care. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup. Information provided about the vehicle’s MMR (Manheim Market Report) was misleading, and the overall sales process lacked the honesty and professionalism one would expect from a premium dealership. I was encouraged to lease a BMW i5 that had a visible scratch on the bumper and was told to return later for repairs. More troubling, products and warranties I had explicitly declined were added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing issues, unusual clunking and extreme fan noises during and after DC fast charging sessions (Electrify America - BMW advertised external partner). The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a potentially defective electric vehicle. In such cases, either a buyback or a collateral exchange should be applicable, not a costly trade-in. The vehicle has now been at the dealership for over a month, and service staff have refused to take it to an Electrify America station for the appropriate diagnostic tests. At this point, I am deeply concerned about the safety of this vehicle — not just for myself and my family, but also for the general public. There are ongoing reports of similar issues with the i5 both domestically and abroad, particularly related to overheating and high-voltage battery cooling systems. In conclusion, this experience has left me extremely disappointed in both Braman’s dealership practices and BMW’s handling of EV-related safety concerns. The combination of misleading sales tactics, lack of transparency, and inadequate service response represents a serious breakdown in customer care and corporate accountability. I would not recommend Braman dealerships, and I would strongly advise prospective buyers to conduct thorough research before committing to a BMW electric vehicle or Braman Motor Cars. *My Braman experiences have been nothing short of deceptions, lies, sales misconduct, lack of integrity and an overall unethical sales culture.* More

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Jamal was very easy to work with during the sales process. He was kind, professional, and provided all of the information I requested. He even identified some areas of the vehicle that required tou process. He was kind, professional, and provided all of the information I requested. He even identified some areas of the vehicle that required touch-up by BMW before I arrived to see it. After purchasing the vehicle, Jamal worked with the service department to ensure all minor scratches were painted so that the vehicle looked like it just arrived from the factory. Ramon was very kind, helpful, and provided detailed explanations during the process of signing and adding additional vehicle protection options. Stephen followed up immediately after the sale to offer assistance with any additional questions. More

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I had an extremely disappointing experience at BMW of Braman, West Palm Beach. I drove one hour each way and spent three full hours at the dealership, only for the car I was interested in to be sold out Braman, West Palm Beach. I drove one hour each way and spent three full hours at the dealership, only for the car I was interested in to be sold out from under me to someone who was willing to pay more—despite me being there first, driving the car first, and already completing payment authorization. Lev Vinogradov and his management team completely wasted my time and showed no regard for fairness or professionalism. This experience made it clear that they do not run an honest business. If you’re in the market for a used car, I strongly recommend looking elsewhere. Save yourself the time, the frustration, and the feeling of being misled. This dealership clearly prioritizes profit over integrity. More

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Outstanding, efficient and professional service by a wonderful, friendly sales team. Nicole Stem, Nick Patel, Steve Grossman and Jorge Mundo are to be commended for treating my wife and I exceptionally wonderful, friendly sales team. Nicole Stem, Nick Patel, Steve Grossman and Jorge Mundo are to be commended for treating my wife and I exceptionally well. Many thanks! More

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First class experience! Nicole was kind caring patient and professional. She walked me through all the steps . Truly a one of a kind experience!!!! Nicole was kind caring patient and professional. She walked me through all the steps . Truly a one of a kind experience!!!! More

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AMAZING EXPERIENCE START TO FINISH. THE MOST PROFESSIONAL AND TRANSPARENT TEAM I HAVE EVER DELT WITH! THE MOST PROFESSIONAL AND TRANSPARENT TEAM I HAVE EVER DELT WITH! More

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I had an excellent experience this past weekend purchasing a certified used 7 series from Braman BMW. Thank you to: Client Advisor - Chris Safi, Director - Michael Morganstein (DJ Mike), Paul Schwa purchasing a certified used 7 series from Braman BMW. Thank you to: Client Advisor - Chris Safi, Director - Michael Morganstein (DJ Mike), Paul Schwab - F&I Coordinator (Go FL Panthers!) and Jacob Mulcahy - BMW Genius. Highly recommend this team. I am a client and advocate of the Braman brand for life. Thank you all so much! More

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Best salesman at Braman bar none! A true professional educated gentleman! Sincerely, John P. D'Angelo A true professional educated gentleman! Sincerely, John P. D'Angelo More

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I had a spectacular buying experience with salesperson Santiago Mejia. He was extremely knowledgeable and supportive from start to finish. He made my experience wonderful not just a number but a person. J Santiago Mejia. He was extremely knowledgeable and supportive from start to finish. He made my experience wonderful not just a number but a person. Jeremy and Ryan in financing was great too. I would not hesistate to recommend them to anyone. I am certain my next purchase will be with Santiago again. Kudos More

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Donna is the best!! I had lived in Palm Beach for 15 years before I moved to Ft. Lauderdale 12 years ago. For the 15 years I did live in Palm Beach I bought a new BMW every three years exclusively with years before I moved to Ft. Lauderdale 12 years ago. For the 15 years I did live in Palm Beach I bought a new BMW every three years exclusively with Braman BMW. After moving to Ft. Lauderdale I started doing business with the local BMW dealer near my home. Big mistake! I quickly realized that my new local dealer could not compare to the level of excellence and professionalism that Braman is famous for. Donna is a complete joy to work with. She is professional, knowledgeable, friendly, and personable. Donna is totally committed to provide the ultimate world class customer service her clients expect and deserve. She went above and beyond the call of duty to insure my complete and total satisfaction. I look forward to many more purchases with Donna and Braman. Put simply, Donna and Braman are the best of the best! More

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