Stephen Grossman

This is the 4 th BMW I have purchased from Brahman BMW west Palm beach, all while working with the same salesmen Jamal. He makes it so easy . I txted him asking when would 10:30 am. When I arrived the sal west Palm beach, all while working with the same salesmen Jamal. He makes it so easy . I txted him asking when would 10:30 am. When I arrived the sales a manger greeted me by name and the car I was interested in was waiting for me to do a test drive. No haggling , we agreed on the deal and Inwas out the door with my certified pre owned 430I convertable. The finance person was also great making sure Imhad the proper maintenance and protection plans in place. I walked out feeling like a winner! But best of all my wife loved the car! Great customer service from beginning to end . More

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I had a great experience, as always, with Braman WPB. I have used this dealership, as well as Chris Safi, for the last three BMWs I have purchased. Each time it seems that the process gets easier and m I have used this dealership, as well as Chris Safi, for the last three BMWs I have purchased. Each time it seems that the process gets easier and more efficient. I always feel welcome by all employees and comfortable during the entire process. Kam was exceptional and able to breeze through the finance process. Their service department is also fantastic, so it's a win-win all around. I look forward to using them again for my next vehicle. More

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***Braman Motors sold me an unsafe Electric Vehicle with open recalls and known defect!!!*** ---CONSTANT LOUD BANGING SOUNDS---Defective BMW EV--- Based on my recent experience, I strongly advise cau open recalls and known defect!!!*** ---CONSTANT LOUD BANGING SOUNDS---Defective BMW EV--- Based on my recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for an electric vehicle. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency and customer care. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup. Information provided about the vehicle’s MMR (Manheim Market Report) was misleading, and the overall sales process lacked the honesty and professionalism one would expect from a premium dealership. I was encouraged to lease a BMW i5 that had a visible scratch on the bumper and was told to return later for repairs. More troubling, products and warranties I had explicitly declined were added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing issues, unusual clunking and extreme fan noises during and after DC fast charging sessions (Electrify America - BMW advertised external partner). The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a potentially defective electric vehicle. In such cases, either a buyback or a collateral exchange should be applicable, not a costly trade-in. The vehicle has now been at the dealership for over a month, and service staff have refused to take it to an Electrify America station for the appropriate diagnostic tests. At this point, I am deeply concerned about the safety of this vehicle — not just for myself and my family, but also for the general public. There are ongoing reports of similar issues with the i5 both domestically and abroad, particularly related to overheating and high-voltage battery cooling systems. In conclusion, this experience has left me extremely disappointed in both Braman’s dealership practices and BMW’s handling of EV-related safety concerns. The combination of misleading sales tactics, lack of transparency, and inadequate service response represents a serious breakdown in customer care and corporate accountability. I would not recommend Braman dealerships, and I would strongly advise prospective buyers to conduct thorough research before committing to a BMW electric vehicle or Braman Motor Cars. ***My Braman experiences have been nothing short of deceptions, sales misconduct, lack of integrity, misrepresentations and an overall unethical sales culture.*** More

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Jamal was very easy to work with during the sales process. He was kind, professional, and provided all of the information I requested. He even identified some areas of the vehicle that required tou process. He was kind, professional, and provided all of the information I requested. He even identified some areas of the vehicle that required touch-up by BMW before I arrived to see it. After purchasing the vehicle, Jamal worked with the service department to ensure all minor scratches were painted so that the vehicle looked like it just arrived from the factory. Ramon was very kind, helpful, and provided detailed explanations during the process of signing and adding additional vehicle protection options. Stephen followed up immediately after the sale to offer assistance with any additional questions. More

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I had an extremely disappointing experience at BMW of Braman, West Palm Beach. I drove one hour each way and spent three full hours at the dealership, only for the car I was interested in to be sold out Braman, West Palm Beach. I drove one hour each way and spent three full hours at the dealership, only for the car I was interested in to be sold out from under me to someone who was willing to pay more—despite me being there first, driving the car first, and already completing payment authorization. Lev Vinogradov and his management team completely wasted my time and showed no regard for fairness or professionalism. This experience made it clear that they do not run an honest business. If you’re in the market for a used car, I strongly recommend looking elsewhere. Save yourself the time, the frustration, and the feeling of being misled. This dealership clearly prioritizes profit over integrity. More

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Outstanding, efficient and professional service by a wonderful, friendly sales team. Nicole Stem, Nick Patel, Steve Grossman and Jorge Mundo are to be commended for treating my wife and I exceptionally wonderful, friendly sales team. Nicole Stem, Nick Patel, Steve Grossman and Jorge Mundo are to be commended for treating my wife and I exceptionally well. Many thanks! More

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First class experience! Nicole was kind caring patient and professional. She walked me through all the steps . Truly a one of a kind experience!!!! Nicole was kind caring patient and professional. She walked me through all the steps . Truly a one of a kind experience!!!! More

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AMAZING EXPERIENCE START TO FINISH. THE MOST PROFESSIONAL AND TRANSPARENT TEAM I HAVE EVER DELT WITH! THE MOST PROFESSIONAL AND TRANSPARENT TEAM I HAVE EVER DELT WITH! More

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I had an excellent experience this past weekend purchasing a certified used 7 series from Braman BMW. Thank you to: Client Advisor - Chris Safi, Director - Michael Morganstein (DJ Mike), Paul Schwa purchasing a certified used 7 series from Braman BMW. Thank you to: Client Advisor - Chris Safi, Director - Michael Morganstein (DJ Mike), Paul Schwab - F&I Coordinator (Go FL Panthers!) and Jacob Mulcahy - BMW Genius. Highly recommend this team. I am a client and advocate of the Braman brand for life. Thank you all so much! More

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Best salesman at Braman bar none! A true professional educated gentleman! Sincerely, John P. D'Angelo A true professional educated gentleman! Sincerely, John P. D'Angelo More

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