Stephen Kroes | Page 4

We visited not expecting to find something to fit our needs and budget. Everyone was pleasant and helpful! No pressure just a great team helping to meet our needs! needs and budget. Everyone was pleasant and helpful! No pressure just a great team helping to meet our needs! More

by jwedgren Verified Customer Verified Customer

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Steve and The Five Star Subaru team were great to deal with from the start. They worked with us to find the right car at the right price. with from the start. They worked with us to find the right car at the right price. More

by Tony Verified Customer Verified Customer

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I have been using 5 star for maintenance and always been pleased. Now I was in a jamb, very few new cars available let alone the colors or trim you want. I find myself without a car and need one right awa pleased. Now I was in a jamb, very few new cars available let alone the colors or trim you want. I find myself without a car and need one right away. Since this is my 5th outback in a roll I am becoming very picky and in steps Stephen Kroes, a nice young man I spoke on the phone with and explained my situation. A simple task, not only did I need a new Outback, I wanted a color scheme and trim package unavailable any where in the DFW Metroplex and surrounding areas. Oh did I mention I wanted it today Monday June 21 since I had an early appointment on Tuesday morning. So somehow Stephen got the ball rolling and by Monday afternoon had found the car... the only Black on Ivory Outback with my trim package anywhere. There were a couple of Black on black available coming in on July 2 but that would be 11 days too late and the wrong color leather. So he sent a driver early that morning to go get my car, 4 hours round trip and then get it back and run thru service and Finance. I must say we get full of ourselves in this instant age we live in but once again Subaru had brought the excitement back again. I mean this was a ridiculous task and did I really have to have the car that day? I could take other transportation for one day. It was not just exciting for me but you could see it in everyone's face, and mind you they really did not know me from any one else. Oh they knew I had bought several cars and was a good customer but they had not run my credit or anything and I believe they would be going out of there way like this for anyone. It seemed like every department was pushing for this to happen and finally it just got to late. They did not want to put the car out with out going thru the full service checks and of course I wanted everything to be right. We laughed about the drummed up urgency and I told Stephen it was exciting but I would take other transportation to the meetings and check with him afterwards. Let's just slow down and enjoy the victory of getting the only car any where around in perfect colors and trim just like I wanted. Well I must have been the only one slowing down because I get out of my meetings and Stephen had already left messages. I go straight over and Stephen introduces me to the coolest Finance guy you ever wanted to meet. Brandon has everything laid out so I can see different options and pricing without going back and forth a lot. I purchased the extra things I liked while Stephen got my Sirius Security features turned on and at 3:00 on Tuesday June 22 I had the car I requested just the day before. So if you want to be excited about buying a new car again, just head over to 5 Star in Grapevine and ask for the "Rick Special" Now they probably will not know what that is but I bet they find a way to make you happy. Thanks guys it was a blast doing business, Rick More

by rick@firstchoicecomputers.com Verified Customer Verified Customer

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First time buying a new car and the whole experience was stress free. Steve Kroes is an excellent salesman and made me free super comfortable and at home. He was very knowledgeable about Subaru and took me stress free. Steve Kroes is an excellent salesman and made me free super comfortable and at home. He was very knowledgeable about Subaru and took me through every feature of the car step by step, not something I had seen prior at other dealerships. I would highly recommend Steve and the rest of the team! These guys know what they're doing, and they're doing it right. More

by Skeltr Verified Customer Verified Customer

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Steve was great and overall a great experience. Steve and the pre owned car manager were very accommodating. I would do business again with 5 Star Subaru. the pre owned car manager were very accommodating. I would do business again with 5 Star Subaru. More

by aicokie64 Verified Customer Verified Customer

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I can’t say enough good things about Steve - He’s Da best ,,,,, My wife and I were very happy to say the least. Give that man a big A Da Boy ,,,,, . ,,,,, My wife and I were very happy to say the least. Give that man a big A Da Boy ,,,,, . More

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An exceptional purchase experience! Could not have been smoother.They found the car we wanted and the transaction was seamless. Everything was ready to go when we arrived.Thanks! smoother.They found the car we wanted and the transaction was seamless. Everything was ready to go when we arrived.Thanks! More

by stevehindsley Verified Customer Verified Customer

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The best experience from the phone call to make the appointment to the purchase. If I could give more stars I would! Everyone was great appointment to the purchase. If I could give more stars I would! Everyone was great More

by nicoleleigh777 Verified Customer Verified Customer

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Five Star Subaru in Grapevine was a pleasure to do business with. Our salesman, Ron Berman, was very knowledgeable about the Subaru product line. Subaru’s are very feature rich and Ron patiently exp business with. Our salesman, Ron Berman, was very knowledgeable about the Subaru product line. Subaru’s are very feature rich and Ron patiently explained each feature. On our initial visit we explained that we were only looking to test drive and we would be looking at other makes and models too. Ron’s response was “Great you have to start somewhere.” I truly appreciated the no pressure sales approach. Ron was confident in his product and allowed the car to sell itself. Absolutely no pressure or arm twisting. A real pleasure to do business with. A family member who has purchased three (3) Subarus in the past couple of years said that they too have experienced a friendly, non-pushy sales approach at Five Star with each of their purchases. Too bad more car dealers do not take this approach. More

by jjyoung70 Verified Customer Verified Customer

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Steve was excellent to work with in all areas of the sales process. He was prompt and thorough in replying to my communications and anticipated things I hadn't yet thought of. He made sure my time was sales process. He was prompt and thorough in replying to my communications and anticipated things I hadn't yet thought of. He made sure my time was not wasted waiting around at the dealership - it was by far the quickest sales process I've experienced once the deal was struck. All around an 'above-and-beyond' person! More

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