Stephen Mackin
Stephen Mackin at Gates Toyota

Stephen Mackin | Page 19

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.7
187 Reviews

Dealership Experience

14 yrs, 7 mos

Industry Experience

14 yrs, 7 mos

4.7

187 Reviews

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187 Reviews of Stephen Mackin

March 11, 2019

Dealership Rating
Employee Rating

Always great service! Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, More

by WEMS26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Westafer, Brian Gardner, Michael Ferrara , Brandon Crimmins, Kevin Reason

February 25, 2019

Dealership Rating
Employee Rating

Very good experience I have had countless Toyotas and Gates service has been excellent every time. They do the manufacturer recommended service and don't try to push expe More

by Car Guy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 15, 2019

Dealership Rating

Windshield washer repair The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works More

by gwenordave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara , Samantha, Randon

February 09, 2019

Dealership Rating
Employee Rating

very fast and explaned everything great service will return for service on my car. Best to take my car to I just love my Vensa wish they stilled made them. More

by WARNER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 29, 2019

Dealership Rating
Employee Rating

Diasappointed I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. La More

by LIBBEYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian Gardner , Austin Crimmins

Feb 26, 2019

Gates Toyota responded

Thank you for sharing your review and comments. We're sorry to see only a 2-star review. Our goal is always 100% customer satisfaction but sometimes we miss the mark. We would like to resolve all your concerns and issues with your recent service experience. Would you be so kind as to send a quick email to editor@gatesautomotive.com with your best contact information and we'll have our Service Manager call you to address your concerns. Again, thank you for sharing your feedback and we look forward to speaking with you soon.

January 29, 2019

Dealership Rating
Employee Rating

I needed my first oil change on my 2017 car. I needed my first oil change on my 2017 Corolla and the service person also noted that my car had a recall on it. They were able to provide the servi More

by MCHAMADA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 29, 2019

Dealership Rating
Employee Rating

Good experience Maintenance visit for my new car went smoothly. The service department was on schedule so I was in and out in less than 45 minutes. More

by KIRBSERV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner , Austin Crimmins, Mike McNally

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