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Stephen Mackin
179 Reviews
Dealership Experience
14 yrs, 5 mos
Industry Experience
14 yrs, 5 mos
179 Reviews
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179 Reviews of Stephen Mackin
March 20, 2019
Took quite a long time I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arrov I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arroved at 6:55 and my vehicle was not done with its oil change until just after 9am. I was sitting in the waiting room talking with 2 other customers who arrived at 7:50 and 8am and were both finished and out of there by 8:55. I was told it was supposed to be first come, first serve by the employee working the desk and he apologized for the wait. This has now happened 3 times in the last 1.5 years which is very frustrating. Would just warn people that you might be there for a while if you go for an oil change. More
by KIM_REED02
Verified CustomerOther Employees Tagged: Brian Gardner, Michael Ferrara , Brandon Crimmins, Im not sure of the guys name.
March 15, 2019
New Service representative Friendly service representative, Stephen. the service was great and quick. The price was great. the service was great. the waiting room was great. I w Friendly service representative, Stephen. the service was great and quick. The price was great. the service was great. the waiting room was great. I will return in 5K. More
by RELEM625
March 11, 2019
Always great service! Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, that would definitely set you above the rest! More
by WEMS26
Other Employees Tagged: Jason Westafer, Brian Gardner, Michael Ferrara , Brandon Crimmins, Kevin Reason
February 25, 2019
Very good experience I have had countless Toyotas and Gates service has been excellent every time. They do the manufacturer recommended service and don't try to push expe I have had countless Toyotas and Gates service has been excellent every time. They do the manufacturer recommended service and don't try to push expensive unnecessary 'recommended' services like other dealers. More
by Car Guy B
February 15, 2019
Windshield washer repair The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works well now. More
by gwenordave
Other Employees Tagged: Brian Gardner, Michael Ferrara , Samantha, Randon
February 09, 2019
very fast and explaned everything great service will return for service on my car. Best to take my car to I just love my Vensa wish they stilled made them. great service will return for service on my car. Best to take my car to I just love my Vensa wish they stilled made them. More
by WARNER2
January 29, 2019
Diasappointed I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. La I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. Lately, I don’t feel that I can trust you to do a good job and get me the best deal for my money. You tried to sell me a service that I already had. When I got upset the service worker refused to talk to me any further. This lady visit a part was left laying on the floor mat of my car. It appeared to be a cover to a fuse box. More
by LIBBEYT
Other Employees Tagged: Brian Gardner , Austin Crimmins
January 29, 2019
I needed my first oil change on my 2017 car. I needed my first oil change on my 2017 Corolla and the service person also noted that my car had a recall on it. They were able to provide the servi I needed my first oil change on my 2017 Corolla and the service person also noted that my car had a recall on it. They were able to provide the service all at the same time. More
by MCHAMADA1
January 29, 2019
Good experience Maintenance visit for my new car went smoothly. The service department was on schedule so I was in and out in less than 45 minutes. Maintenance visit for my new car went smoothly. The service department was on schedule so I was in and out in less than 45 minutes. More
by KIRBSERV
Other Employees Tagged: Brian Gardner , Austin Crimmins, Mike McNally
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