Steve Ault | Page 30

Fast and Pleasant Experience Came to the dealership somewhat knowing what I was looking for (a TLX I saw in online inventory), but Steve was able to answer any questions I had or Came to the dealership somewhat knowing what I was looking for (a TLX I saw in online inventory), but Steve was able to answer any questions I had or any clarifications I needed. He was knowledgeable on the different models and even the various trims within each model. Test drove a few cars and all it took was a copy of my insurance and license and he let us head out. Once it came down to actually deciding and talking purchase, Steve was very friendly, clear, and concise. It felt like he was on our team when we haggled a bit on the final cost. Steve also stayed a bit after the dealership closed to make sure we were good to go. Adam was extremely helpful (and friendly) when it came to the final paperwork and was able to answer all questions we had. We're thankful Adam stayed a bit after close as well so that we could drive the TLX home that night! Also to note, I felt we were given a fair amount for our trade-in as well by the dealership. More

by ctaylor Verified Customer Verified Customer

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Delightful Day I walked into the dealership to test drive an RDX and within 15 minutes, I'm on the road. When I returned, we talked numbers on both the car I purcha I walked into the dealership to test drive an RDX and within 15 minutes, I'm on the road. When I returned, we talked numbers on both the car I purchased as well as the one I traded. Wasn't any BS that I've encountered at other dealerships--their offer on my car was fair and I paid $250 more than I wanted to for their car. Done deal, I was home in 3 hours from the point the odyssey started! More

by snolder9 Verified Customer Verified Customer

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Awesome experience with leasing my new TLX! Excellent customer service and low pressure sales. Friendly environment. Steve is very knowledgeable and helpful. Always willing to go the extra mile Excellent customer service and low pressure sales. Friendly environment. Steve is very knowledgeable and helpful. Always willing to go the extra mile to ensure a great experience. More

by Johansent1 Verified Customer Verified Customer

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New headlight The service tech was very attentive and explained what they were going to. He explained the car was in good condition, but needed to replace tires at The service tech was very attentive and explained what they were going to. He explained the car was in good condition, but needed to replace tires at some point. More

by bdoughty1814 Verified Customer Verified Customer

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New car purchase This is the second vehicle we have purchased from this dealership. We returned there because of pleasant, knowledgeable, high quality customer service This is the second vehicle we have purchased from this dealership. We returned there because of pleasant, knowledgeable, high quality customer service. The salesman did not pressure us and gave us information as we requested it. Previous experience over the past four years also proved what an excellent service department this dealership has. More

by roach6540 Verified Customer Verified Customer

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Great experience! I submitted my information online about a week ago and Francesco got back to me quickly with the pricing I was looking for. He was the only sales asso I submitted my information online about a week ago and Francesco got back to me quickly with the pricing I was looking for. He was the only sales associate to do so in Columbus. There is an Acura store down the road from my house, but I drove the extra 25 minutes to work with Francesco because he was so responsive and helpful. My in person experience was just as great. He gladly showed me multiple vehicles and had a positive attitude the entire time (despite me being a self admitted pain in the butt). Everyone was very friendly and helpful! I left with the car I had my heart set on and couldn’t be happier! I will certainly be sending all of my friends and family to Francesco and Acura Columbus! Thanks, guys! More

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Service team did a great job getting my car In and running quickly and the hours are great for my schedule. I feel confident that problem is solved and my ca team did a great job getting my car In and running quickly and the hours are great for my schedule. I feel confident that problem is solved and my car is running great More

by coavision1 Verified Customer Verified Customer

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Steve was great to work with. The whole process was very easy & I thought Steve did a nice job overall. He had all the paperwork ready to go when I arrived & again a very good exp The whole process was very easy & I thought Steve did a nice job overall. He had all the paperwork ready to go when I arrived & again a very good experience. I thought Ian did a nice job too of going over the options & it was a quick & seamless process. More

by brandyl1221 Verified Customer Verified Customer

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Consistent great service Steve was great to work with as was Ray in the finance area. No surprises and attention to detail to explain vehicle after the sale. Steve was great to work with as was Ray in the finance area. No surprises and attention to detail to explain vehicle after the sale. More

by Irish 311 Verified Customer Verified Customer

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Added Remote Starter to 2018 RDX I've been working with ACURA of Columbus for years. Top notch service. Top notch brand. No plans to change from the ACURA brand. I'm driving my 6th AC I've been working with ACURA of Columbus for years. Top notch service. Top notch brand. No plans to change from the ACURA brand. I'm driving my 6th ACURA. All bought at ACURA of Columbus. Keep up the good work! More

by JMAYER Verified Customer Verified Customer

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