Steve Berman | Page 3

I only rate the service center good just because I had to come back for the same service twice in few weeks but I still going to recommend this service center to everyone that I know and they have Honda. I come back for the same service twice in few weeks but I still going to recommend this service center to everyone that I know and they have Honda. I am going to start with Service Manager Steve Berman, he called after my review and after few times of phone tags we got in touch. he was very nice on the phone, we had great conversation, very informative with a great manner, was asking me to let him to make it good by me for what went wrong the previse time. I explained to him about my 2004 car and also about my new 2021 car that I just perched from another Heritage Honda in Belair that needed its tag. after his recommendation for my 17 years old Accord he told me will tray to get my tags transfer for me to pickup in Parkville. to me that was a great customer service beside other stuffs he said going to do when I return. On Saturday when I arrived to Parkville my new adviser Mark Sowder was ready for me with very welcoming atmosphere , gave me my new tags for my new car and asked me to go to waiting room while he was checking the car. After little time he came and seat next to me and started first with the items that wasn't priority at list for time being, explained everything like I was seating in the class room and he was the teacher, I loved it, then he went over the major items and as he was explaining I was picking and choosing what I wanted to be fixed and ones in while I had some questions that as his routine he would stop and answer. I know I am going in a detail but this person was like god send from haven very knowledgeable and nice it took him and the his team just little over an hour to fix my car and now I will take all my 5 Hondas to them. they worked very hard to return a unhappy customer and make him happy. Big thanks to Steve and Mark More

Report | Print

Clean and friendly. The service team was welcoming and helpful. The estimator staff finished their job just as my recall inspection ended. I was in and out very quickly and with requested info and air fil helpful. The estimator staff finished their job just as my recall inspection ended. I was in and out very quickly and with requested info and air filled tires. Good experience. More

Report | Print

I would like to say thank you to Steven and Bill for there excellent service!!! As long I been coming there Steven has been a great and wonderful supervisor. Thank you guys so much keep Up the good wor there excellent service!!! As long I been coming there Steven has been a great and wonderful supervisor. Thank you guys so much keep Up the good work continue to make Your More

Report | Print

Overall fast and efficient, also had me and out of the service department , had a oil change and a change of a tire. Never a bad thing to say about my number 1 dealer Good work guys👍🏽 service department , had a oil change and a change of a tire. Never a bad thing to say about my number 1 dealer Good work guys👍🏽 More

Report | Print

Heritage service staff is professional and knowledgeable. Facility is clean and tidy. Overall this is a first rate service andrepair facility. Will definitely return with my Honda for future needs Facility is clean and tidy. Overall this is a first rate service andrepair facility. Will definitely return with my Honda for future needs More

Report | Print

Working with Rob was GREAT as he has always been! I look forward to coming to this location because of Rob! He is punctual, courteous, and communicates clearly and timely. forward to coming to this location because of Rob! He is punctual, courteous, and communicates clearly and timely. More

Report | Print

So far, so good .. thanks to Steven Berman for taking care of me and my CRV .. I still glance down to see if the AWD indicator light comes on .. it must be a mental thing care of me and my CRV .. I still glance down to see if the AWD indicator light comes on .. it must be a mental thing More

Report | Print

Heritage Honda’s service department is top notch. From the initial call to set up an appointment to when the car was picked up, they were professional, courteous, thorough, and friendly. the initial call to set up an appointment to when the car was picked up, they were professional, courteous, thorough, and friendly. More

Report | Print

Excellent customer service. Robert W greeted me and everyone who walked in as if they were an old friend. This was my first time here and I came in for an oil change and diagnostic check. Employees tak everyone who walked in as if they were an old friend. This was my first time here and I came in for an oil change and diagnostic check. Employees take the cleanliness and the wearing of face coverings seriously which made me feel extremely comfortable. More

Report | Print

Rip Off This shop attempted to replace my compressor, when it was not needed. I had it verified by 2 shops, that it worked. Don't go here! They will also try This shop attempted to replace my compressor, when it was not needed. I had it verified by 2 shops, that it worked. Don't go here! They will also try to buy back your care, even if you don't want to sell. You will use your personal information, from your service visit, to do that. More

Report | Print