Steve Berman
Steve Berman at Heritage Honda Parkville
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Steve Berman | Page 3

Service Director

Heritage Honda Parkville

9213 Harford Rd
Baltimore, MD 21234

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37 Reviews
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37 Reviews

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37 Reviews of Steve Berman

July 24, 2020

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Employee Rating

Excellent customer service. Robert W greeted me and everyone who walked in as if they were an old friend. This was my first time here and I came in for an oil change and diagnostic check. Employees tak More

by psparks626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Whittington

Jul 26, 2020

Heritage Honda Parkville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 09, 2020

Dealership Rating

Rip Off This shop attempted to replace my compressor, when it was not needed. I had it verified by 2 shops, that it worked. Don't go here! They will also try More

by customer 1
Recommend Dealer
No

Other Employees Tagged: David Branch

Jul 14, 2020

Heritage Honda Parkville responded

Thank you for stopping in at Heritage Honda Parkville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for any confusion or miscommunication that occurred in our Service Department, as this is not our way of doing business at any of our MileOne stores. We take great pride in providing all customers with honest, reliable and transparent service and appreciate you taking the time to speak with our Service Director, Steve Berman, regarding the situation. We were glad to clarify and resolve your concerns. As discussed, if you have any further questions or future vehicle needs, please contact Steve directly at sberman@mileone.com or 410.663.7155 and he will be happy to help. Again, thank you for your time and valued business. We look forward to working with you in the future.

June 17, 2020

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Employee Rating

Excellent team at heritage Honda Parkville. The team was about to find the problem within 3hours . Fixed it and my 2017 honda accord was ready to be picked up . More

by Tee -Tee
Recommend Dealer
Yes

Other Employees Tagged: Robert wigginton

Jun 18, 2020

Heritage Honda Parkville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

May 08, 2020

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Employee Rating

Good service, my 2015 Honda Pilot EXL 4WD is running as fantastic as the day I bought it from Heritage Honda when it had 3 miles on it. I didn’t see my service tech’s picture so I chose the first ten peopl More

by Rbreeden
Recommend Dealer
Yes

Other Employees Tagged: Bryan Anderson, Dora Norman , Jason Adam, Jeff Beling, Kimberly Brown, Tim Hardiek, Edward Jones, Diane Maloney, Bill Maurath

May 10, 2020

Heritage Honda Parkville responded

Rbreeden, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

May 08, 2020

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Employee Rating

I have been taking my Honda Pilot to Heritage Honda Parkville service department for services for over a decade and I have always received exemplary service from both Steve Berman and Mark Sowder. More

by Gboyee
Recommend Dealer
Yes

Other Employees Tagged: Mark Sowder

May 10, 2020

Heritage Honda Parkville responded

Gboyee, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions, we will be more than happy to assist you! Safe travels!

April 21, 2020

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Employee Rating

I am so grateful for Heritage Honda Service, they are amazing. Thank you Steve Berman and Ed Jones for taking such good care of my Civic and ME TOO, especially as I am going through chemo and needed my More

by Gisele F
Recommend Dealer
Yes

Other Employees Tagged: Edward Jones

Apr 22, 2020

Heritage Honda Parkville responded

Gisele, thank you for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We hope to be of service to you again! Take care!

December 10, 2019

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Employee Rating

Always a 5-star experience. They keep appointment times, so no long waits. Service was thorough; vehicle passed inspection. Would recommend to others because of great service. More

by Honda Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Hardiek

December 04, 2019

Dealership Rating
Employee Rating

Heritage Honda is a wonderful place to have your car serviced, i love the staff so much it makes my toes curl. I highly recommend this establishment, Mark. dora, bill, tim, garrett are all wonderful. More

by Tony.was.the.best.serv.adv.ever
Recommend Dealer
Yes

Other Employees Tagged: Dora Norman , Kimberly Brown, Tim Hardiek, Bill Maurath, Garrett Powell, Mark Sowder, Al Watts

November 09, 2019

Dealership Rating
Employee Rating

Heritage Honda provides excellent customer service. They go above & beyond for their customers. Steve Berman is the absolute best in customer service & satisfaction. He is oversees the entire service depart More

by Sony
Recommend Dealer
Yes

Other Employees Tagged: Garrett Powell, Phil from the service department

Nov 10, 2019

Heritage Honda Parkville responded

Sony, thank you for your support! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 16, 2019

Dealership Rating
Employee Rating

Excellent We have always had very good service with Heritage Honda no matter what the situation . Our experience with new sales and service at Heritage Honda ha More

by Terri1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Hardiek, Robert koski

Oct 17, 2019

Heritage Honda Parkville responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

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