Steve Butsch | Page 3

Redi Shehu has sold me 3 cars now. The experience has been enjoyable each and every time. He is very personable and I feel like he truly tried to find me the b has sold me 3 cars now. The experience has been enjoyable each and every time. He is very personable and I feel like he truly tried to find me the best deal. I lease my cars and throughout the process he kept in touch with me to let me know if there were any incentive programs or pull through deals. This was greatly appreciated. I will definitely keep coming back to Bill Delord for my wife's next vehicle this year More

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Exceptional Customer Service When we left the house that morning, we knew we were coming home with a new Buick. The only question, was where would we purchase it. We had previousl When we left the house that morning, we knew we were coming home with a new Buick. The only question, was where would we purchase it. We had previously test driven an Enclave at another dealership and the salesperson just wasn't knowledgeable or excited to see us. We decided that we would visit Bill DeLord Buick GMC Cadillac and look at their inventory. We arrived just as they were opening the doors and from the young lady who greeted us until the last person we saw, it was a pleasant experience. The enthusiasm of Tim Long was contagious as he took us on a test drive, explained the features and closed the sale. Tim did all of this without any high pressure sales. Steve did the financing paperwork and Mr. DeLord even stopped by. Although I didn't work with Frank, I want to thank him for noticing my military decal on my car and stopping by and thanking me for my service. Thanks Frank!! Thanks Tim! Bill DeLord Buick GMC Cadillac has gained another happy and loyal customer! More

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Great used vehicle purchase experience Thanks Tom K.. We had a great low pressure experience.. The process from online to delivery was exceptional.... Appreciate the quick and easy way of d Thanks Tom K.. We had a great low pressure experience.. The process from online to delivery was exceptional.... Appreciate the quick and easy way of doing business More

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Mike bender did a great job and was not at all pushy and took his time to make sure I got all I could out of the deal. He went above and beyond his job I would recommend him to a and was not at all pushy and took his time to make sure I got all I could out of the deal. He went above and beyond his job I would recommend him to any one looking for a car or truck More

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Courteous, Professional Service Leads to Happy Buyers We especially wish to thank Mr. Tim Long for his friendly, informative, patient, most courteous and professional sales assistance in our achieving bot We especially wish to thank Mr. Tim Long for his friendly, informative, patient, most courteous and professional sales assistance in our achieving both a successful trade-in and the related purchase of a one-owner, 2014 Nissan Rogue SUV in absolutely superb condition, both inside and out. In fact, we'd for certain want to work with Mr. Long again during any of our future dealings at Bill DeLord! Simply put, he's the best!!! :-) In addition, we also want to thank Mr. Steve Butsch for his prompt, courteous and very efficient approach during our subsequent closing in the Finance Department. More

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The sales team are outstanding This is our second vehicle purchase with Bill Delord Cadillac. Tim Long our sales executive was extremely helpful in helping me to choose the right v This is our second vehicle purchase with Bill Delord Cadillac. Tim Long our sales executive was extremely helpful in helping me to choose the right vehicle for my wife and me. My original thought was either and SRX or an XT5 but after working with the 2 of us helped us settle in on a CTS-4. The rest of the team starting at Bill Delord to General Manager Jerry Perrow worked to put together a very compelling deal and made us feel like we were the most important customer they have. Frank Lambert helped us get the best price possible for our trade-in. As with my previous experience with this group of professionals Steve Butsch got us the best financing available and made the financing and deal closure super simple. Our hats are off to this outstanding group. I look forward to doing business with them again in the future. Thank you, Keith and Sally Drummond More

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Great service, warm reception, courteous salesman. I was looking to buy a car and wanted a 2011 Lexus ES 350 model. I had trouble finding one until my husband saw this dealership on the internet. Our f I was looking to buy a car and wanted a 2011 Lexus ES 350 model. I had trouble finding one until my husband saw this dealership on the internet. Our first experience with Bill DeLord was met with a warm reception, courteous salesman, and great service. I love my new car! More

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Outstanding Dealer and good to work wih. I have purchased 4 cars from this dealer and they have been great to work with in all cases. The salesmen are friendly and they know the products. T I have purchased 4 cars from this dealer and they have been great to work with in all cases. The salesmen are friendly and they know the products. Their service is outstanding. When you have a problem, they go out of their way to solve it. Cars are becoming very complex and they have so many options you can get. If you have a problem understanding all these options and how they work and how you get them to work, the salesmen, sales manager, finance person and even the owner will help you even if it takes a lot of time. I would recommend this dealer to anyone. More

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My experience with Bill Delord Dealership was amazing. I found Bill Delord's Dealership to be very professional, yet extremely friendly and courteous. They made my experience simple and rewarding and allo I found Bill Delord's Dealership to be very professional, yet extremely friendly and courteous. They made my experience simple and rewarding and allowed me to experience the feeling of being able to select the car that was right for me. The staff were efficient and respected my time when at the dealership. In addition, they were very knowledgeable about their vehicles and were more than helpful in demonstrating all the features of my new automobile. It is without hesitation that I would refer both family and friends to Bill Delord for their automotive needs! More

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Excellent experience!!! I'm a GM employee with 23 yrs experience and am very critical of how the Dealer/ Customer experience is. Well, let me tell you, from the time my wife I'm a GM employee with 23 yrs experience and am very critical of how the Dealer/ Customer experience is. Well, let me tell you, from the time my wife and I walked in to Bill DeLord's dealership, it was excellent. The Gereral Mgr., our salesman), the finance guy and Bill DeLord himself couldn't have been anymore accommodating and friendly. My first purchase there and it won't be my last. More

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