Steve Byrd | Page 13

Great service always Steve Byrd is always helpful. He’s been servicing my vehicles for years and I have always been satisfied. He’s always honest and professional. Steve Byrd is always helpful. He’s been servicing my vehicles for years and I have always been satisfied. He’s always honest and professional. More

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Great dealership I have been using RBM of Alpharetta for my Mercedes vehicles for over ten years and have always received great service. Steve Byrd keeps me well infor I have been using RBM of Alpharetta for my Mercedes vehicles for over ten years and have always received great service. Steve Byrd keeps me well informed and updated regarding both my vehicles. More

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Joseph Stiren's Customer Service Skills Need Improvement After paying $1,000.00 for my service appointment, I drove off the dealership's lot only to notice that a sensor was illuminated on my car's control p After paying $1,000.00 for my service appointment, I drove off the dealership's lot only to notice that a sensor was illuminated on my car's control panel. When I returned to the dealership and informed my service advisor (Joseph Stiren) of this situation, Joseph told me that he was waiting for me to tell him that my car needed additional services. Isn't the service advisor responsible for advising the customer of their car's service needs? I asked Joseph to correct the problem associated with the illuminated sensor on my car's control panel. He told me that it would take 25 minutes to repair the problem. After the service team completed the work and returned my car to the customer pick-up area, I waited an additional 15 minutes and had to find Joseph to inform him that my car was ready. Upon completion of the service appointment, shouldn't the service team alert the service advisor that the client's car is ready for customer pick-up? After spending an additional $300.00, for a total of $1,300.00 spent today at RBM Alpharetta, my service advisor didn't walk me out to my car and retrieve my key from the service team. I had to ask the service team for the key to my car. This is the second worst experience I have endured at RBM Alpharetta. The absolute worst experience endured at RBM Alpharetta was related to racial comments made to me by Steve Byrd. Due to their close proximity to my home (15 minutes away), I will give RBM Alpharetta one more opportunity to provide quality customer service. IF I have one more negative experience in the service department at this dealership, I will discontinue my relationship with them and will give them a "DO NOT REFER" rating. More

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VALUED AT RBM Just a few short words about my positive experience at RBM Service Department. Van had issues with the AC unit -- not a good thing in the Great Atlan Just a few short words about my positive experience at RBM Service Department. Van had issues with the AC unit -- not a good thing in the Great Atlanta in the sweltering heat. I had to leave my van several days to be worked on. The dealership was kind enough to make arrangement to use a loaner vehicle. I was extremely grateful due to the fact that i have a mobile furniture repair company. I am comforted to know that if there should be anything that goes wrong with my Mercedes Sprinter that they have my back. The Service Advisor who goes by the name, Steve Byrd is a pleasure to work with!!! More

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Steve Byrd is our rep and he always treats us well at RBM. We never have to wait to long and he always has our paperwork ready to go and he is very knowledgeable. Thank you RBM and thank you Steve for al RBM. We never have to wait to long and he always has our paperwork ready to go and he is very knowledgeable. Thank you RBM and thank you Steve for all of your help. More

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Great service Have taken my E350 here for 3 years. Great service, from Steven Byrd and Joseph Stieren. Very helpful with recommendations. Joeseph recently helped me Have taken my E350 here for 3 years. Great service, from Steven Byrd and Joseph Stieren. Very helpful with recommendations. Joeseph recently helped me with a tire issue. More

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Excellent Service Steve Byrd Steve is very professional and helpful as always!All problems were solved. I had an excellent experience with the RBM of Alpharetta Service Department Steve is very professional and helpful as always!All problems were solved. I had an excellent experience with the RBM of Alpharetta Service Department. I highly recommend this dealer! More

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Rock Star treatment The attention to me was better than i deserved. I mean, made me feel like a rock star. They are at your service as soon as your wheels stop turni The attention to me was better than i deserved. I mean, made me feel like a rock star. They are at your service as soon as your wheels stop turning in the covered reception/arrival area. 'Nuff said! More

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B Service on GLE350. As usual RBM North was waiting for my arrival. No waiting time, straight into service advisor, Steve Byrd. Completed B Service paperwork, loaner car p As usual RBM North was waiting for my arrival. No waiting time, straight into service advisor, Steve Byrd. Completed B Service paperwork, loaner car paperwork and headed back home. Steve called mid afternoon and informed me the mechanic had found a small oil leak at the front of the engine. Repairing required 2.5 to 3.0 hours, no charge, under warranty. I told Steve I would pick up my car the next morning. Steve was busy with a customer and steared me to a customer service lady in the waiting room. We went through my work order, paid and one of the dearship guys had my car waiting for me when I walked out. More

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Repair work Consistently great customer experience working with Steve Byrd my service advisor. Steve provides prompt responses to all of my questions and explains Consistently great customer experience working with Steve Byrd my service advisor. Steve provides prompt responses to all of my questions and explains all of the work that needs to be performed on the vehicle. I can highly recommend working with him. More

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