Steve Farley | Page 7

Outstanding customer service! Purchased both a Pathfinder and a Murano at Younger Nissan. Have continued to receive outstanding customer service before, during, and after our purch Purchased both a Pathfinder and a Murano at Younger Nissan. Have continued to receive outstanding customer service before, during, and after our purchases!!! The quality of our sales and maintenance experiences will keep us coming back! More

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Don't Use the Body Shop-its a Joke Customer service is horrible. Turnaround time is horrible. The General Manager (Steve) is rude and does not appropriately follow through with anythi Customer service is horrible. Turnaround time is horrible. The General Manager (Steve) is rude and does not appropriately follow through with anything. The Manager of the body shop (Bill) is rude and incompetent. It took 2 weeks to repair my roof after a branch put two minor dents in it. The body shop damaged my driverside visor and interior grab handle. My car had black overspray all over it. The roof moulding on both the passenger and driver side was not properly reinstalled. It took over one week to fix the issues and their 'fix' for most of the items was glue. Most of the work was completed by the body shop Estimator and not a trained and qualified Technician. When I requested my money back I was told they would not do it because their (incompetent) technicians needed to be paid. Despite all of the issues and requesting repairs they still managed to leave the car in an unfinished state. The entire company is unprofessional and I do not recommend their services, go elsewhere for superior quality. More

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excellent customer serives So, I was there to buy a car the order day, and the whole team came out to help me. they all wanted me to have the best car buying experience any pers So, I was there to buy a car the order day, and the whole team came out to help me. they all wanted me to have the best car buying experience any person can ask of. Thanks to Mr. Curry, the sales person that attended t me. I would not hesitate to direct any friend or family member looking to buy a car to Younger Nissan of Frederick. Simply the best! More

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sales My father has done business with Nissan for over 30 years. I brought a 2011 Nissan Sentra traded in for the 2016 Visa Note. Nice friendly salesperson My father has done business with Nissan for over 30 years. I brought a 2011 Nissan Sentra traded in for the 2016 Visa Note. Nice friendly salesperson (Phil Sizemore) and good service. Will continue to do all my service check ups with Younger..Cant say enough good things about the salesperson..... More

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Good Deal in Hassle-Free Environment We were in a difficult position needing to quickly replace a car with broken transmission. The folks at Younger gave us a great deal on a new 2015 ca We were in a difficult position needing to quickly replace a car with broken transmission. The folks at Younger gave us a great deal on a new 2015 car that made up for the loss of the transmission in the trade. Everybody was very pleasant and professional and listened to our needs. This is the second new car we purchased at Younger and we recommend the dealership. More

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New car Experience Our first visit to the dealership was very positive. We were greeted immediately by Jim Burdis. We test drove an Altima and then went home to do a Our first visit to the dealership was very positive. We were greeted immediately by Jim Burdis. We test drove an Altima and then went home to do a little research on the internet. Upon our return to the dealership a few days later, we were greeted by Steve Farley (General Manager). He allowed us to test drive again the Altima. We chose a color we liked with the features we wanted. Everyone was friendly and helpful during this process and they offered us a fantastic deal, and the financing was more than reasonable. Mike Schirf stayed after hours to help us transition into the new car, showing us the many features, while we moved everything from our old car into the new one. Thank you for a remarkable experience.....we are greatful!!! John and Beverly More

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A reponsible dealer in buying a used vehicle You often hear the stories of bad problems when buying a used vehicle. This is my review of a RESPONSIBLE dealer. Frederick Nissan sold me a used You often hear the stories of bad problems when buying a used vehicle. This is my review of a RESPONSIBLE dealer. Frederick Nissan sold me a used Nissan Frontier in 12/2012. I did the typical checks and also asked for a Carfax at purchase time. It came back clean. This last winter of 2015, a deer hit me. It was discovered at the body shop, that prior to this a shoddy body damage repair had previously been done. I went back to the dealer and they presented me a new Carfax that stated an accident had occurred in 9/2012 and it had not been reported to Carfax until 3/2013 by an unknown shop.. This report was three months after I purchased the vehicle. I was aware that Younger Nissan had no responsibility in this issue because it was a used vehicle sold "as is" and they did not do the repair and were not aware of it. When I discussed the new report with the Nissan management, they had an internal discussion. Afterwards,Younger stated they would perform whatever effort it took to make me Happy! My choice was to have them check for permanent damage and to do a body/frame alignment test. All went well. I'm impressed that Younger Nissan stood up and took responsibility to this agreement. More

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Staff at Younger Nissan Feel Like Family After our Juke (which we had purchased new) got totaled in an accident, we went straight back to our friends at Younger Nissan in search of our next v After our Juke (which we had purchased new) got totaled in an accident, we went straight back to our friends at Younger Nissan in search of our next vehicle. Through all the regular service appointments for the Juke, the entire staff (everyone from Management through Sales and Parts) had made us feel like old friends. We found ourselves dropping by just to check out the new vehicle stock and chat with the sales force. It would have been hard to consider going anywhere else when it came time to seriously shop. And now, we couldn't be happier with our Murano CrossCabriolet. More

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New Nissan frontier purchase This is a dealership that will treat you like family, they REALLY do care about you and your business and want you to feel good about it and be a retu This is a dealership that will treat you like family, they REALLY do care about you and your business and want you to feel good about it and be a return customer They dont play games , they shoot straight I wont go anywhere else More

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Trading in a beloved suburban We came in with the intention of getting a vehicle to replace my 2002 Suburban I was looking for the comfort in seats and ride as I had with my subur We came in with the intention of getting a vehicle to replace my 2002 Suburban I was looking for the comfort in seats and ride as I had with my suburban but, smaller and with much better gas mileage. We were at Younger Nissan twice. The first time we dealt with Nathan. He showed us 2 cars. The Rogue and the Pathfinder. Nathan was great and patient explaining all about both vehicles and gracious with us trying out both. The second time we went we had driven 13 different vehicles of various makes and models at other car dealers. We had an appointment at Younger to drive a 2013 Pathfinder. That time Johnathan assisted us and we received the same accommodation and patience as we test drove 3 others. Even allowing me to keep one for the afternoon test drive around town. I was interested in a white with the Almond interior. When we returned the Pathfinder that evening and Johnathan was talking to us about what options we wanted on a vehicle he showed us an Artic Blue one with the features we were interested in. We fell in love with it. The staff could not have been more patient, understanding, accommodating us as I narrowed down my search for a new car We ended up leasing the 2015 Attic Blue Pathfinder SL. It was very late, past closing hours by the time we closed the deal and signed all the papers, yet the staff acted like it was mid afternoon and we did not feel like we were being rushed out of the dealership. Jonathan came out and showed us the highlights of all the technology the car offered and did not mind my questions in spite of the lateness of the hour. I would definitely buy another vehicle from Younger Nissan of Frederick. More

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