Steve Fisher | Page 29

Prompt response to initial request to look at the vehicle and figure out the issue. Part was ordered and Repair was done quicker then estimated. and figure out the issue. Part was ordered and Repair was done quicker then estimated. More

by rob Verified Customer Verified Customer

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They go above and beyond at Luther Family Ford in Fargo they are very good at what they do right down to even the Quicklane excellent service I will go nowhere else they are very good at what they do right down to even the Quicklane excellent service I will go nowhere else More

by KDSTREIFEL Verified Customer Verified Customer

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Everything I asked to be looked at and addressed was. I feel confidence in the service and my vehicle to perform as expected. I plan to return. feel confidence in the service and my vehicle to perform as expected. I plan to return. More

by lpsteier Verified Customer Verified Customer

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Loved the pick up and drop off option. They were great about keeping me updated on the progress of the work being done. Great service. about keeping me updated on the progress of the work being done. Great service. More

by hopemarie9788 Verified Customer Verified Customer

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I had made an appointment regarding a recall and when I got my car there and left they later called and said they did not have the part and I would need to bring it back later. I did get an oil change and got my car there and left they later called and said they did not have the part and I would need to bring it back later. I did get an oil change and when picking up car I was told I could find it in the south lot and just pointed. Thankfully I found it right away. Second time going back once again told car was in south lot. I had to use my key fob to try and locate my car. This is very poor customer service. Other dealers have brought the car out front when I pick it up. I leave it out front where they can find it easily not sure why they can not do the same thing for the customer. Will only be going here for recall stuff since they are the Ford Dealer in town. More

by Dana Verified Customer Verified Customer

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Will not be going back, won't stop sending email. More

by R Verified Customer Verified Customer

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3 times I asked your mechanics to tell me why I smell burning oil with no loss in the crankcase. First answer was to replace my turbo for over 3k, second answer was "nothing to worry about" oil must hav burning oil with no loss in the crankcase. First answer was to replace my turbo for over 3k, second answer was "nothing to worry about" oil must have just dropped on the steering assembly? And the last time it was the PTU needs to be replaced for 1500. Not serviced using the fill and drain plugs to replace the spent lubricant, just replace the whole unit the works just fine. I replaced the gear oil myself in my garage and haven't had an issue since. So you'll have to forgive me if I have lost ALL confidence in the credibility of your shop. I thought bringing my car to the dealership would give me superior service but I can now see why some independent mechanics call them stealerships. I mean I literally googled the problem and found the solution myself, and the fix took all of about 20 minutes. Guess what I didn't have to pay a diagnostic fee either. More

by lancewanner Verified Customer Verified Customer

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Experience with Luther Family Ford during this visit (as in previous service visits) was excellent. The service tech identified the problem and did the required repair. in previous service visits) was excellent. The service tech identified the problem and did the required repair. More

by GBURKLE Verified Customer Verified Customer

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Great service! They squeezed me in fir an appointment the day of because they knew I needed it fixed before I went out of town. day of because they knew I needed it fixed before I went out of town. More

by nfeldhake Verified Customer Verified Customer

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I bought a canvas from the Toyota dealership however I don’t like their customer service nor their manners therefore I came to Ford dealership for the outstanding service also the friendly welcoming Plus don’t like their customer service nor their manners therefore I came to Ford dealership for the outstanding service also the friendly welcoming Plus informative knowledge that lube techs have. Definitely I come again. More

by hazimnadoom Verified Customer Verified Customer

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