Steve Kikta | Page 24

**Review of Ferman Chevrolet Dealer - Tarpon Springs, Florida** I recently had a disappointing experience at Ferman Chevrolet in Tarpon Springs, Florida, which I feel compelled to share. Unfortunately Florida** I recently had a disappointing experience at Ferman Chevrolet in Tarpon Springs, Florida, which I feel compelled to share. Unfortunately, my family member's vehicle was not only brought in for service but was returned in a worse condition than it arrived. This situation is incredibly frustrating, and it reflects poorly on the dealership's commitment to customer satisfaction. One of the most concerning aspects of this experience was the lack of communication from the service team. It felt as though our concerns were not taken seriously, and attempts to reach out for updates were met with silence. For a dealership that relies on its reputation, the failure to acknowledge the customer is simply unacceptable. I would like to specifically mention Service Adviser Steve Kikta and General Manager John Reese. I believe that both of them need to improve their communication skills and customer service approach. It’s crucial for a service department to keep customers informed about the status of their vehicles and to address any issues that arise promptly. Overall, I was left feeling undervalued and frustrated. I hope that Ferman Chevrolet takes these concerns seriously and works towards improving their service quality and communication with customers in the future. Until then, I cannot recommend this dealership based on my experience. More

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Re: our BMW repair work, all the folks at Ferman Chevrolet of Tarpon Springs were totally professional and most personable. I highly recommend their service! Chevrolet of Tarpon Springs were totally professional and most personable. I highly recommend their service! More

by Patrick2016PC Verified Customer Verified Customer

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Everyone at this service center was polite, friendly, helpful, and knowledgeable about our vehicle and its specific needs helpful, and knowledgeable about our vehicle and its specific needs More

by shannenjoah Verified Customer Verified Customer

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Worst dealership in history. Do not I mean DO NOT use the service sept. I brought my car in for whistle noise and after two weeks my car makes louder noises and they destroyed m Do not I mean DO NOT use the service sept. I brought my car in for whistle noise and after two weeks my car makes louder noises and they destroyed my cup holder and navigation screen !!! Please listen to me the service and manage t are terrible!!! Brought car in for simple fix and ended up more problems due to there lack of knowledge and customer care than I left it!!! General mgmt and staff under all scam artist out to take advantage to customers !! More

by david@caprihomecare.com Verified Customer Verified Customer

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Purchasing my car at Ferman Chevrolet was a pleasant experience. I'd purchase from them again. experience. I'd purchase from them again. More

by nicotrafamily Verified Customer Verified Customer

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Bought new FOB to program. Original was deprogramed. Returned to program original, you broke case. No compensTion $ 347.72 only one fob functioning. Never going to do busine Original was deprogramed. Returned to program original, you broke case. No compensTion $ 347.72 only one fob functioning. Never going to do business with Fermam again. More

by emersonlathe Verified Customer Verified Customer

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Tony always keep you up-to-date with my vehicle always happy with Ferman Chevy. They always go above and beyond and I’m always greeted promptly When I come in and take care of very quickly, Tony is a rock happy with Ferman Chevy. They always go above and beyond and I’m always greeted promptly When I come in and take care of very quickly, Tony is a rockstar More

by tonyfast119 Verified Customer Verified Customer

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Steve is always helpful. He keeps me in the loop with any issues. Our family appreciates him. He keeps me in the loop with any issues. Our family appreciates him. More

by jmjaeger72 Verified Customer Verified Customer

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Service was great. Got me in and out quickly no issues thanks again.. Great employees, great facility clean and great waiting area. Got me in and out quickly no issues thanks again.. Great employees, great facility clean and great waiting area. More

by Glen Smeal Verified Customer Verified Customer

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My wife and have purchased over 5 vehicles over the years. Must tell you something.. years. Must tell you something.. More

by db246ok Verified Customer Verified Customer

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