Steve Kikta | Page 6

Usually service is good and they accommodate me knowing I use my car for work. This was now the third time my vehicle has been in the shop for fuel related issues. They were “short staffed” and couldn’t even use my car for work. This was now the third time my vehicle has been in the shop for fuel related issues. They were “short staffed” and couldn’t even look at my car for several days and then once they finally did, it was 5 more days to get the part delivered and my car fixed. I requested a loaner or rental car and was told my contract only allowed a rental for the day the car was serviced and no loaners were available leaving me again without a car for 9 days. This is not acceptable!! It’s not my fault that the service department was short staffed and I was told that they didn’t know I was going to have my car towed in. Well, likewise, I didn’t know my car was going to quit on the side of the road while I was working! That seemed like a pretty ignorant thing to say- you didn’t know I was having my car towed in. Next time, I’ll try to give you a couple days notice when it’s going to stop working. Not Onstar or my Chevy app gave me any notice there was an issue when I hit the message Low Power Mode as I coasted to the side of the road and it shut off on me. For the most part, service is good, and they try to squeeze me in for oil changes because of my busy schedule and needing my car to work, but this is now the third issue with the fuel system and each time has left me stranded for over a week with no vehicle which is not okay. More

by jackie.l.ferreiro Verified Customer Verified Customer

Report | Print

They are all great and very helpful! Wonderful customer service! I will always come here! Wonderful customer service! I will always come here! More

by Sher Verified Customer Verified Customer

Report | Print

Great service and very friendly. Service was finished on time and technician promptly notified us. Service was finished on time and technician promptly notified us. More

by jwkbleu Verified Customer Verified Customer

Report | Print

They provided information about extended warranty and bumper to bumper coverage. They are courtesy and friendly. They also kept me informed on the progess of repairs and maintenence. bumper to bumper coverage. They are courtesy and friendly. They also kept me informed on the progess of repairs and maintenence. More

by lianneramsey Verified Customer Verified Customer

Report | Print

Iv been going to them for years and always get great service and the sales team is excellent as well! service and the sales team is excellent as well! More

by David Gause Verified Customer Verified Customer

Report | Print

Did break job cost about $1200. My breaks make a noise since the first day. Took it back to them to check it out took them 4 days and told me that doesn't make noise.i guess I'm h My breaks make a noise since the first day. Took it back to them to check it out took them 4 days and told me that doesn't make noise.i guess I'm hearing things and I'm crazy. They used to have good service not anymore don't recommend. More

by xitisg1 Verified Customer Verified Customer

Report | Print

Service is always great, except for service communication. The on line link is inaccurate and my vehicle progress actually went backwards by the second day my vehicle was there. I also received communication. The on line link is inaccurate and my vehicle progress actually went backwards by the second day my vehicle was there. I also received a text from service advising to text the number for updates on vehicle service progress. I texted twice with no response. I also called service twice leaving messages because no one picks up the call. No response from service. Towards the end of the second day my vehicle was in service I received a message my vehicle was ready for pick up. Service communication needs to improve to receive a five star rating. More

by suescoop Verified Customer Verified Customer

Report | Print

Very slow to return phone calls. Slow service. No phone call advising me that I had to go online to approve a service… didn’t notice email for 2 hours. Slow service. No phone call advising me that I had to go online to approve a service… didn’t notice email for 2 hours. More

by RDWILL Verified Customer Verified Customer

Report | Print

Wonderful Job and Very Professional. Thanks for the Great work and It came out perfect Thanks for the Great work and It came out perfect More

by papebrian922 Verified Customer Verified Customer

Report | Print

Set appointment quickly, received updates through process. The tracking link though never let me know it was finished process. The tracking link though never let me know it was finished More

by tesposito2000 Verified Customer Verified Customer

Report | Print