Steve Kozlowski
Steve Kozlowski at BMW of Darien

Steve Kozlowski | Page 8

Client Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

Contact Me
5.0
116 Reviews

Dealership Experience

49 yrs, 6 mos

Industry Experience

49 yrs, 6 mos

5.0

116 Reviews

Write a Review

116 Reviews of Steve Kozlowski

January 23, 2021

Dealership Rating
Employee Rating

Quick, efficient car buying experience. Steve K was knowledgable, friendly and most importantly low/no pressure. My first BMW and a great experience at that. Would definitely use this dealer again. More

by rcomerfo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anderson Cherilus

January 19, 2021

Dealership Rating
Employee Rating

As someone who is brand new to BMW, I now realize that the service experience can make the car experience. Sadly this has out a real damper on mine. Having had another German brand for the last 15 years I More

by Slives
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Vince Pampena

Jan 19, 2021

BMW of Darien responded

Hello Mr. Fagen, we limit waiter appointments to non diagnostic repairs as mentioned to you during your scheduling and your conversation with our Service Manager. We were happy to take care of replacing the wheels that were incorrectly ordered from your selling dealer while you waited and we offered you a loaner car to use so we would have an appropriate amount of time with one of our Diagnostic technicians to check into your charging issue, I'm sorry that wasn't an option for you but we need time to get diagnostic concerns into the shop and additional time to check into the concerns as they are typically complex in their design. Our apologies for your disappointment. Vincent Robustello Director of Parts and Service BMW of Darien

Feb 03, 2021

Slives responded

That’s not even remotely close to the issues I had with your service department. I am happy to discuss if you would like to call me, hopefully it helps the next person. Two friends warned me not to use your service dept for similar issues. As an aside, please remove my name from this "public" response. If you'd like more specifics though: - The advisor on the phone last night dissuaded me from waiting for the car, he did not inform that you do not have waiter appointments for such a visit. I told him repeatedly why my situation (including a very fragile litle girl at home and germ fears) kept me away from loaners. - I made it clear to the advisor that despite his advice on waiting for a while, I was willing to wait as much as needed and made usre he understood I would be waiting. - The advisor also urged me to do my 1,200 mile service, even though the car is 7 days old and has 260 miles...I told him I would wait and that the seller told me to wait to 1,200 miles. He said they probably didn't ping the key which would have told them to do it then. I told him over and over I did not want this yet...and he reluctantly said "ok, you told me you didn't want it and I took it off.." He noted that he was trying to save me coming in again in a month or so. - I contacted the dealer from which I picked up the car, and in response, they said...of course we checked if the car needed service, and if it did, we would have done it here, and that the car needs to be driven more before getting that 1,200 mile service. - The whole conversation became argumentative and I am never argumentative. - When I asked how long I might wait, he said to call this morning. - I called this morning at 7:15 after arranging my day to be there, and was told by someone that I did not have a waiter appt. The gentleman told me that maybe they could accomodate me, but he wouldn't know till we hung up. I told him maybe I would not come all the way in, and he said "since you are halfway here, you might as well," (my time is still valuable as is his...). - When I got there, I entered and told the person I met that I was frustrated that I was given a waiter appointment but that it was not recorded as such and didn't know if they could help me. - The gentleman from the phone introduced himself and said they could accomodate me, but noted that he looked at the notes from the call and they didn't agree with my account... - What was the relevance of this, he was mistaken, but even if he thought he was correct, he is calling me a liar. What about "sorry for the misunderstanding, but we can help..." - After all of this drama, and with some much-appreciated help from Steve in sales to smooth things out, your service department reluctantly helped switch my tires while I waited as planned. That was it. I totally understand there wasn't time to attend to the technical issue with the chargin pad, and as I noted, that was totally fine, such is life. - But, to have to deal with such snappy attitudes, so much "he-said," "she-said" about every single element. The argumentative nature of every conversation, and the overall feeling that I was a bother to have, was really inexcusable. - The fact that you never called me to discuss this, and have not taken my name off of the review, that probably tells me all I needed to know. - I do hope you take some of this to heart, I heard similar issues from a friend who had a not-disimilar experience with your enterprise, perhaps you can use this as a learning experience.

December 22, 2020

Dealership Rating
Employee Rating

My experience with BMW of Darien was brilliant from start to finish Steve Kozlowski from sales was a gentleman Made my life a lot easier Very much appreciated Steve Highly recommend More

by Declan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 10, 2020

Dealership Rating
Employee Rating

Love BMW of Darien! Great staff, great service, great price! Always feel welcomed, but never pressured, and a great selection of cars to choose from. More

by davidelk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Martinez

December 02, 2020

Dealership Rating
Employee Rating

Stephen Kozlowski Was excellent and very friendly. He really took the time to go over all the details of the car before I left. He didn’t want me to miss any of its amazing features. The Darien dealershi More

by fabourke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 13, 2020

Dealership Rating
Employee Rating

I’ve been dealing with BMW of Darien for more than 30 years; they are well run and do a good job! Even the parts Dept, which I am sure most customers don’t have contact with, does a great job getting me More

by spnovak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena

November 05, 2020

Dealership Rating
Employee Rating

Excellent service. Anthony is the best! He was able to fit me in and arrange a shuttle back t the dealership when the service was complete. More

by Steven.cohen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Fischetti

October 24, 2020

Dealership Rating
Employee Rating

Great people, great service. Take the time to make sure you understand everything. Very safe environment relative to COVID protocols. Do a great job with your vehicle. Spotless after service work. More

by jhlesko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Ciardullo, Anthony Martinez

October 15, 2020

Dealership Rating
Employee Rating

Easy to book. Worked with me to get done and allowed me to use loaner. Excellent service. Clean!! Car spotless. Job done and work done was explained. Thanks More

by ringers07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 15, 2020

Dealership Rating
Employee Rating

Everybody was very nice and professional except the young female who handled my loaner. She was quite unfriendly, wasted my time with talking with the other young females working with her instead of proces More

by anja.wagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena

Oct 16, 2020

BMW of Darien responded

Thank you for your survey and business. We had issues with our loaner car software while creating your contract which caused a little extra time in printing the contract, I had played back the video of the desk staff and found that it took a little over 4 minutes to create the contract which could seem like much longer when you are standing an waiting. We have spoken to the staff about letting the customer know if there is any issues in processing so they understand the delay is due to a system issue and not general conversation, we have also explained that the customer deserves 100% of our focus while we are handling their needs and general conversation needs to take a backseat to our customers needs even when the system is running slowly. Thank you, Vincent Robustello Director of Parts and Service BMW of Darien

...
8
...

Dealership Inventory (200 Vehicles)

used 2024 BMW X5 car, priced at $48,495
2024 BMW X5
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
used 2026 BMW X3 car, priced at $51,101
2026 BMW X3
used
Skyscraper Grey Metallic exterior
Automatic
All-wheel Drive
used 2026 BMW X3 car, priced at $52,717
2026 BMW X3
used
Dune Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X5 PHEV car, priced at $85,175
2026 BMW X5 PHEV
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X7 car, priced at $96,355
2026 BMW X7
new
Skyscraper Grey Metallic exterior
Automatic
All-wheel Drive
used 2025 BMW X3 car, priced at $49,693
2025 BMW X3
used
Mineral White Metallic exterior
Automatic
All-wheel Drive