Steve Kramer | Page 9

I have been waiting two months for a repair on my car that I purchased in July. They keep telling me that they’ve ordered the parts but the wrong parts keep coming in so they keep ordering more parts. If that I purchased in July. They keep telling me that they’ve ordered the parts but the wrong parts keep coming in so they keep ordering more parts. If the numbers are correct in what they’ve told me, they have now ordered five times! How patient is a customer expected to be? I’m tired of hearing they’ve ordered parts. I want my car fixed, as promised. At this point, I just feel like they never really intended to fix it, they just wanted me to think they were going to. I’m really starting to get upset. As far as the salesman and the actual sale of the car, that went great. Steve was very professional and very polite. However, I did not like the guy that did the paperwork.(The guy that does the loan work) He was very short in speaking with us and acted very annoyed that he was having to stay past 6 o’clock to finish signing papers. It’s a good thing that he was not my salesman because I would have left and never bought the car. More

by NEWLIFE4U30 Verified Customer Verified Customer

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Great experience! I am enjoying my new telluride very much. Staff is friendly and helpful! I am enjoying my new telluride very much. Staff is friendly and helpful! More

by JONES.CAITY2012 Verified Customer Verified Customer

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After looking for a Kia Soul in several different towns in North Carolina to no avail. I ended up coming to Wilmington to pick up my mother and go search for her a used Kia Soul at some of the places she h in North Carolina to no avail. I ended up coming to Wilmington to pick up my mother and go search for her a used Kia Soul at some of the places she had seen advertised online. After searching all day at many cars lots I ultimately made the best decision I could have ever made. I turned into Coastal Kia and we started looking on the lot at the nice selection of Kia Souls that they had. I was coming from Greensboro NC and checked several dealerships between there and Wilmington and no dealership between the Coast and the Piedmont had such a great selection of new and used cars as Coastal Kia. When I saw this, I knew that I was in the right place with the right people. The other thing that made this day better was the salesman that came out to talk to us. His name was Steve Kramer and this guy was genuine, honest and sincere. I am retired military and have brought cars all over the country but this is the best experience that I ever had buying a car. Steve had no hard sales techniques, quick lies or shifty looks but a man that could look you in your eyes shake your hand and get you the best deal he could. And that he did!!!! My mother got a brand new 2022 Kia Soul for less than the prices that those other dealerships were trying to sell us a used one for. Steve should be rewarded and treated well at this dealership because this man is the real deal and make real deals. It is hard to find a dedicated sales person like Steve, whom is not only interested in making a sale but wanting to put the customer in the right vehicle for them at the right price and they leave with a smile. Coastal Kia is a top-notch dealership and I stand behind them and will put them up against any Kia dealership, simply said they are the best. More

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Friendly staff and very smooth process from start to finish. Would recommend to anyone for purchase of their next vehicle. finish. Would recommend to anyone for purchase of their next vehicle. More

by heather_laws Verified Customer Verified Customer

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I Did not get a fair price for my trade in. Low balled by $5000. Low balled by $5000. More

by heinrpa Verified Customer Verified Customer

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Real friendly staff and would recommend to other people and the sales team were great to deal with. Thanks Steve Kramer for helping us and Brandon Wright. and the sales team were great to deal with. Thanks Steve Kramer for helping us and Brandon Wright. More

by cahughes41 Verified Customer Verified Customer

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Impressed with the entire dealership and the well run machine that it is...completely willing to assist machine that it is...completely willing to assist More

by Gibbyrifc Verified Customer Verified Customer

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Awesome service as. Always. Worked with us until payment we could live with. Recommend to anyone Love my new Kia Always. Worked with us until payment we could live with. Recommend to anyone Love my new Kia More

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My 4th new car with Coastal Kia was purchased yesterday! Steve Kramer always goes above and beyond to get me into the car I truly want, even with not perfect credit! I’m 59 and have hair pulling nightmare e Steve Kramer always goes above and beyond to get me into the car I truly want, even with not perfect credit! I’m 59 and have hair pulling nightmare experiences at any and all dealers until my first coastal Kia experience a few years back! It’s like normal shopping, no stress no hassle no haggling just really great serve! I got my 2023 Sportage yesterday afternoon and I love it so so so much! Great cars, great service all the way down to financing! More

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Easy process, I got what I asked for at comfortable price. Sales representative was informative and understandable. price. Sales representative was informative and understandable. More

by katelynn.koval Verified Customer Verified Customer

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