Steve Krohn | Page 3

Phil long did a wonderful job taking care of me so I sent a couple more people to buy a car from them. Excellent experience will return again. a couple more people to buy a car from them. Excellent experience will return again. More

by ritchie1969 Verified Customer Verified Customer

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Great personality, great atmosphere! Great team! Absolutely loved the entire experience glad I chose to go here! Great team! Absolutely loved the entire experience glad I chose to go here! More

by julianna_lucero Verified Customer Verified Customer

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Great dealership been going here for years. I really loved the personalized service I received from Andrea and the rest of the team. I really loved the personalized service I received from Andrea and the rest of the team. More

by Bear Verified Customer Verified Customer

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Pleasant surroundings and staff. Appointment time meant little, but simple oil change done in about an hour and 10 minutes. Appreciate the 3-year new car maintenance coverage. Appointment time meant little, but simple oil change done in about an hour and 10 minutes. Appreciate the 3-year new car maintenance coverage. More

by PBNERVIG Verified Customer Verified Customer

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Very friendly and knowledgeable. He paid attention to what we were telling him and was able to answer our questions. Very enthusiastic. He paid attention to what we were telling him and was able to answer our questions. Very enthusiastic. More

by msissonm11 Verified Customer Verified Customer

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This dealership I have nothing but the best things to say about them. They are always super welcoming, they made the process of buying a car so easy. Steve and Paoe helped to get me a great deal on the car a about them. They are always super welcoming, they made the process of buying a car so easy. Steve and Paoe helped to get me a great deal on the car and Hannah helped me with the financing, really explaining the benefits of all the add ons and helping me get an extended all around warranty. Honorable mention to Kevin as he wasn’t actively in my deal but he is also super friendly and awesome to talk to. All I can say if you’re in great hands coming here! More

by isabellaroberts1221 Verified Customer Verified Customer

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Very very customer orientated always willing to be of assistance very knowledgeable make the customer comfortable and at ease with the experience. assistance very knowledgeable make the customer comfortable and at ease with the experience. More

by Jeff kaschnigg Verified Customer Verified Customer

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had the unfortunate experience of purchasing a car from Phil Long Hyundai of Motor City five and a half months ago, and it has been nothing short of a nightmare. Despite numerous assurances, I have yet to Phil Long Hyundai of Motor City five and a half months ago, and it has been nothing short of a nightmare. Despite numerous assurances, I have yet to receive the title for the vehicle. From the beginning, they misled me about the status of the paperwork, blaming the delay on the DMV. However, after reaching out to the DMV myself, I discovered that Phil Long Hyundai of Motor City hadn't even submitted the necessary documents. Their incompetence reached new heights when they began requesting a death certificate from me, for an individual I've never even heard of, presumably the previous owner. It's clear they failed to obtain the title due to their own negligence, yet they continue to dodge responsibility. I strongly advise anyone considering purchasing a vehicle to steer clear of this place. Their deceitful and illegal practices and inability to fulfill basic obligations make them entirely untrustworthy. More

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I wouldn’t purchase a vehicle from them if they were the last place to buy a vehicle. They are rip offs if you go there to buy a vehicle you better read every word in the contract. They added 3 different wa last place to buy a vehicle. They are rip offs if you go there to buy a vehicle you better read every word in the contract. They added 3 different warranties and wasn’t told me about them just put the paperwork in front of me to sign you have so many things to sign it would take you a few days to read all of it that’s how they get you. I was told that i would get 2 free windshields a year the salesman lied to me i was charged 1,300 dollars an extended warranty never said a word about the warranty and an anti theft charge also. Went i to complain about the charges they kept giving me the runaround went there 3 times to get my money back that i didn’t get a straight answer from everyone i spoke with always needed something else before i would be able to get some of my money back. Almost 4,000 dollars i spoke to someone who worked there for 12 years and she said that they are the worst dealership on the planet she left them because of the way they ripped off people. So go somewhere else and purchase a car. I asked one of the idiots how many people read every word and he and another idiot said that everyone read the whole contract i why you are lying. I’m reporting them to several agencies. Something needs to be done about them ripping off people. On a scale of one to ten i would give them a negative 1,000,000 More

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Follow up to Dealership response: I do appreciate the fact that Steve Krohn (GM) took the time to listen to my concerns that I had with my purchase experience. I am disappointed that the Customer Experie fact that Steve Krohn (GM) took the time to listen to my concerns that I had with my purchase experience. I am disappointed that the Customer Experience Manager did not forward my input after I had verbally addressed them on the 20th of December. Although my concerns were responded to in person, however I was trying to relay my perception, and experience. I do understand that logistics is unpredictable but providing your sales rep ample notification prior to visiting the dealership to review an identified VIN number and waiting until arrival to disclose the status change to "service vehicle" is where I assumed that a "bait and switch" took place. The responses provided on the 3rd of January are understandable, but what does not sit well with me are the tactics and attitude of the F&I department. The dealership response does not address those issues and what Phil Long Hyundai plans to rectify it leads me to believe that that type of behavior is acceptable. The lack of including that portion in the response provided reinforces my stance and opinion in my initial posting. I do appreciate the expeditious actions to fix the "product" for the DTC codes, and lack of safety functions since the 16th of December 2023. More

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