Steve McKerracher | Page 16

Longest, most frustrating experince to buy a new car. The worst experience in buying a new car that we have ever had. We were referred to this dealership through the Costco auto program which we have used The worst experience in buying a new car that we have ever had. We were referred to this dealership through the Costco auto program which we have used in the past with excellent satisfaction. Tom Larson should not have been representing Manly as a contact for this program. He wanted to make the sale but was not happy that the program cut into the commission he received. Very unprofessional. The salesman also contacted our insurance company, but gave them the VIN number for our trade-in vehicle instead of the new vehicle. Why would a person want to put full coverage on a fourteen year old car that they no longer owned? We were rushed through the final signing of the sales contract, with nothing being explained to us (our fault, I guess). We were also railroaded into purchasing an extended warranty on our contract, with very little explanation. This was corrected the next day by another finance officer, and our contract was voided and re-written. More

by B@JB Verified Customer Verified Customer

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Love my new Civic Overall had a great experience in buying my new 2017 Civic Ex. The dealership was very busy when I arrived, I was greeted by a nice man that quickly p Overall had a great experience in buying my new 2017 Civic Ex. The dealership was very busy when I arrived, I was greeted by a nice man that quickly paired me up with Tom a senior sales consultant. Tom asked which models and colors I wanted and quickly located a white one with everything I asked for.took a test drive and fell in love with the car, I ultimately decided to go with the black. The process was pretty effecient and relatively painless, not always the case when buying a new car. Steve one of the business managers handled the paperwork, Steve went as far as getting me a better interest rate and a little lower monthly payment. My car was ready by the time the paperwork was done, Tom handled explaining the details of the car, how to set the radio, pair the phone, lights, signals, gas, etc. Tom noticed a few spots on the car, so insisted we take it back to deluxing and have them make it perfect. A full tank of gas and paymemts not due for 45 days, I'm a happy guy. Now i just have to keep it clean. More

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Friendly customer service Hello! Rosa was very friendly and did not hard sell us on a vehicle. A pleasure, actually, to have a woman salesperson! Steve was informative, but no Hello! Rosa was very friendly and did not hard sell us on a vehicle. A pleasure, actually, to have a woman salesperson! Steve was informative, but not too pushy, about extended sales contract options. More

by CAROLNNICK Verified Customer Verified Customer

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Nice folks I had an idea of what I was looking for but hadn't settled on a make or model. Friendly and helpful salesman patiently rode along on a few test drives I had an idea of what I was looking for but hadn't settled on a make or model. Friendly and helpful salesman patiently rode along on a few test drives of vehicles that fit the bill and offered information and insight for each. More

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Shout out to J.R. Mazola! I am more than satisfied with my new car, and I never imagined what a pleasure it was to do business at Manly Honda. J.R. sold me a 2014 Subaru Impre I am more than satisfied with my new car, and I never imagined what a pleasure it was to do business at Manly Honda. J.R. sold me a 2014 Subaru Impreza, and it is a beaut, My husband and I did a lot of research, looking for the right car for me and our family, and we are very pleased with what we paid for-a good deal, and with J.R.-a marvelous auto rep. that made it easy for us, and we left feeling secure buying a car from him. Manly Honda has been around for a long time; a history in selling cars for many, many years. and while there are other places to buy a car in the bay area, only at Manly Honda in Santa Rosa did I find a used car with a clean carfax record., low miles, at a great price for a car that looks and feels brand new. The whole crew at Manly were great; they are a big family there, and I recommend you go there first. What? Nothing negative to say? Well, J.R. never pushed us into anything; he didn't need to; backed by a one week, no questions asked return policy of the vehicle if not satisfied J.R treated us well; assured us in more ways than one. Thank you J.R. for everything, and to the rest of you who help complete the experience in buying our car with ease and peace of mind. More

by Xanadu Verified Customer Verified Customer

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The good & the not so good Dealership did something that was definitely unusual. We were allowed to test drive the car home (round trip 50 miles) for 2 days BEFORE purchasing i Dealership did something that was definitely unusual. We were allowed to test drive the car home (round trip 50 miles) for 2 days BEFORE purchasing it...',,~0 SOLD! They really bent of backwards to accommodate US. Max was our favorite salesperson. The paperwork is the only negative...long drawn out....and time consuming even though we had been preaproved by our credit union....',~( ... More

by FIREBEAR60 Verified Customer Verified Customer

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Haggling I was preapproved with Capital One auto loan and had my paperwork in hand to purchase a car. I had already been online trying to see what best suited I was preapproved with Capital One auto loan and had my paperwork in hand to purchase a car. I had already been online trying to see what best suited my needs and what I could afford. I walked into Manly to test drive the vehicle and to see if I really wanted it. I dealt with Efrain Aguado who was very helpful and took me on the test drive. When it came time to actually start signing the paperwork I then started dealing with Steve McKerracher. This is where my experience went from good to bad. The haggling started because they wanted to add more options to my loan. I did want the GAP coverage which I said from the get go but having all the other options like vehicle service contract, key repair, and other protection options. I understand that this is how dealerships make extra money but I am not when to be haggled with I don't care for it, this is why I went a got preapproved. More

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Buying a New Car at Manly Jason had everything lined up and ready for me when I entered the dealership. We had spoken on the phone previously and it was a simple, easy experie Jason had everything lined up and ready for me when I entered the dealership. We had spoken on the phone previously and it was a simple, easy experience. And, Jason did a wonderful job explaining my vehicle to me. Thank you Jason!!! Highly recommend him. More

by PAMULLINS Verified Customer Verified Customer

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My experience was great and easy This guy's know what to do they are great they always do the best they can do for you they do it great. Good workers This guy's know what to do they are great they always do the best they can do for you they do it great. Good workers More

by GERMAN L CARRILLO Verified Customer Verified Customer

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Great service! From start to finish, Dylan and the crew at Manly made my car buying experience easy and pain free. They answered every question I had, and helped me From start to finish, Dylan and the crew at Manly made my car buying experience easy and pain free. They answered every question I had, and helped me drive home in the perfect car. I totally recommend going to Manly for your new or new-to-you car. More

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