Steve Mutchler | Page 10

Excellent customer service and complimentary bagkes and coffee. Quick service, clean customer lounge. Prompt service. coffee. Quick service, clean customer lounge. Prompt service. More

by Bp81277 Verified Customer Verified Customer

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Took care of problem, explaining more about warranty extention. Courteous and friendly. Made visit bareable. extention. Courteous and friendly. Made visit bareable. More

by JOHNMAZZARELLA3 Verified Customer Verified Customer

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I have purchased and serviced cars at this dealership for over 25 years. My Service Manager for the majority of that time has been Steve Mutchler, in whom I have the utmost trust and confidence. During that over 25 years. My Service Manager for the majority of that time has been Steve Mutchler, in whom I have the utmost trust and confidence. During that time, and over the ownership and service for three different Hondas, I have never had a breakdown. Even though another Honda dealership is 3 miles from my home, I drive 15 miles to Honda of Freehold. Consistent reliability, quality and technical expertise are the hallmark of the Honda of Freehold service and sales staff. More

by USER198589 Verified Customer Verified Customer

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I am always very satisfied with the service and the quality of work done on my Honda. quality of work done on my Honda. More

by MEMA21 Verified Customer Verified Customer

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My experience with Honda of Freehold has always been very positive. Cole was great and I appreciated without even asking an offer to provide a ride home for me given the recall repair was to take most of the positive. Cole was great and I appreciated without even asking an offer to provide a ride home for me given the recall repair was to take most of the day. The people at the dealership are always friendly and professional. A great experience. More

by JDEMKO56 Verified Customer Verified Customer

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I rated the dealer with 4 Stars. Everything was fine but I have two reservations preventing a 5 Star rating. Frst, I always feel like the dealer is trying to upsell repair/maintena Everything was fine but I have two reservations preventing a 5 Star rating. Frst, I always feel like the dealer is trying to upsell repair/maintenance work. Honda says it has one of the lowest costs of ownership but it always seems like regular maintenance costs me more than my other two non Honda vehicles. Second, the checkout process is very inefficient for the customer. The shop calls you to tell you the repairs are complete, what was done, and the final cost. However, when you show up to retrieve your vehicle, you can’t go directly to the Cashier to pay for the service. You need to wait for a service advisor who explains everything that was done again for the second time. Then he has to walk you over to the Cashier for payment. On the most recent visit, I had to wait about 10 minutes for a Service Advisor to become free to walk me over to the Cashier to pay for my service. I would put the paperwork at the Cashier and, only if I have additional questions, I should have to talk to the Service Advisor. This would improve the pick up experience for the Customer. More

by NitRoc7 Verified Customer Verified Customer

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It was quick and easy to have my car serviced. My only question is about the AI appointment maker on line. that was not helpful. But when I went direct - all was good! My only question is about the AI appointment maker on line. that was not helpful. But when I went direct - all was good! More

by mmclaughlin5 Verified Customer Verified Customer

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Not customer service oriented. Kept my car overnight & lied about how long battery testing takes. No consideration for customer situation. Kept my car overnight & lied about how long battery testing takes. No consideration for customer situation. More

by MSLATTE31 Verified Customer Verified Customer

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Lou, Cole, and the rest of the staff are always courteous and professional. Very knowledgeable, and caring for my family’s needs, every time we show up!! Excellent experiences!! and professional. Very knowledgeable, and caring for my family’s needs, every time we show up!! Excellent experiences!! More

by Mike F. Verified Customer Verified Customer

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Friendly folks. Good coffee in the waiting room. Very good and fast service. All great! Good coffee in the waiting room. Very good and fast service. All great! More

by wa2guf Verified Customer Verified Customer

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