Steve Owusu | Page 3

The whole staff actually want to help you. A great customer experience that I plan to revisit for all of my future automotive needs A great customer experience that I plan to revisit for all of my future automotive needs More

by EVAN.KENDIS Verified Customer Verified Customer

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THE BEST EXPERENCE I HAVE HAD GETTING A NEW CAR! KUDOS...Many Thanks to all! KUDOS...Many Thanks to all! More

by PATRICIAOR7 Verified Customer Verified Customer

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To sum it all up, what started as a great buying experience and 5-star review quickly changed to a unsatisfactory new vehicle acquisition and a less than great experience. Joyce Honda will never experience and 5-star review quickly changed to a unsatisfactory new vehicle acquisition and a less than great experience. Joyce Honda will never see a penny from me again. And sincerely hope losing a customer over a $500 windshield (because that’s what they cost) is worth losing a guaranteed $40k every 3 to 4 years. Sometimes losing a few bucks to keep a good business relationship is part of being in business. Joyce Honda isn’t willing to replace my imo defective windshield, and that turned a already strangely problematic new vehicle purchase into a terrible experience as an American consumer. Great job Joyce, let’s blame it on me and not see things for what they are. Wish someone there would actually man up and apologized for a evasive sales team once problems with my new vehicle started. If you can’t stand behind the quality of the product you sell that’s one red flag too many for me. Extremely disappointed a business who’s motto involves treating customers like “family” hasn’t had a minute to have a higher up fix my problem. 3 days later after being denied repair by possibly a fictional character, and no one seems concerned about taking responsibility for a shoddy glass. Perhaps the idea is that the customer will eventually give up and give in to the abusive $1500 repair cost on a 3 week old brand new automobile. They’re welcoming and polite until the sale is complete. Dealership failed to take responsibility for a imo defective windshield, unable to sustain the average road hazards drivers encounter in daily driving. Had to get corporate involved after a abusive price tag of $1500 for a windshield replacement on a 3 week old 2022 Accord Sport. Also had issues with a dislodged fog light, all within 15 days of purchase. In 20 years of driving never had so many issues with a newly purchased automobile. More

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Department was great, Both sales and sales manager. While the purchase process is still very long that is my only complaint. While the purchase process is still very long that is my only complaint. More

by TYLER.ROBERT.PHELAN Verified Customer Verified Customer

Helpful 3

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Honest, knowledgeable. Salesman gave us a good idea in choosing a specific vehicle. The change in vehicle gave us better gas mileage Salesman gave us a good idea in choosing a specific vehicle. The change in vehicle gave us better gas mileage More

by kgerardi0 Verified Customer Verified Customer

Helpful 2

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Everybody was so helpful and amazing! Giancarlo and all of management including finance were great super helpful. Genuinely went above and beyond for me and my new lease. felt very valued Giancarlo and all of management including finance were great super helpful. Genuinely went above and beyond for me and my new lease. felt very valued by the staff. More

Helpful 5

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Probably the most amazing dealership I have ever dealt with! Highly recommended. You won't be disappointed. with! Highly recommended. You won't be disappointed. More

by JC18 Verified Customer Verified Customer

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Quick and easy transaction! Everyone was very kind and helpful. Good experience start to finish. Everyone was very kind and helpful. Good experience start to finish. More

by MOTOOLE1 Verified Customer Verified Customer

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Everything is easy except for making appointments, no one physically answers the phone always goes to voicemail physically answers the phone always goes to voicemail More

by jw2912 Verified Customer Verified Customer

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Exceptional level of customer service provided! ! The staff goes above and beyond to ensure a pleasant and painless car shopping experience. ! The staff goes above and beyond to ensure a pleasant and painless car shopping experience. More

by MARI623623 Verified Customer Verified Customer

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