Steve Santin
Steve Santin at Piazza Mazda of Reading
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Steve Santin | Page 4

Service Manager

Piazza Mazda of Reading

3728 Pottsville Pike
Reading, PA 19605

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155 Reviews

Our Service Manager, Steve Santin, started as the Service Manager at Piazza Mazda of Reading in May of 2019. Steve's goal is to provide excellent service to all of our clients, and making sure each service experience will be remembered fondly. Steve is the proud owner of a Mazda3, which he purchased here at Piazza Mazda of Reading.

Dealership Experience

5 yrs, 1 mo

Industry Experience

38 yrs

Specialties & Trainings

Master Certified with Mazda

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155 Reviews

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155 Reviews of Steve Santin

April 27, 2021

Dealership Rating
Employee Rating

Excellent friendly service. This is our fourth Mazda CX9 lease so we are partial to that particular model but everything was great and we love our new car. More

by robsteph11
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Douglass, Jobin Grandstrom, Andres Castro , Kaitlyn Lawniczak, Chris Lund, Mike Whitney

May 02, 2021

Piazza Mazda of Reading responded

Thank you both so much for your kind words! It is truly our pleasure to assist you in selecting your beautiful new CX-9. We really appreciate your loyalty to Mazda and Piazza Mazda of Reading! Thank you! Rob Douglass- General Manager

April 26, 2021

Dealership Rating
Employee Rating

Dealership does a wonderful job with showing and explaining what is going on with the vehicle. They do this with a text video. Overall just satisfied More

by DRAGONWARRIOR541
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rob Douglass, Jobin Grandstrom, Andres Castro , Kaitlyn Lawniczak, Chris Lund, Mike Whitney

May 02, 2021

Piazza Mazda of Reading responded

Thank you so much for your review of your service experience! We are very happy to be incorporating video into your service visits, and are glad you enjoy it! Thanks so much for trusting us to service your vehicle! Rob Douglass- General Manager

April 21, 2021

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Employee Rating

I brought the car in to be serviced and I returned the rental car down a quarter of a tank I was asked to go fill it My mistake that I didn't fill it as I was instructed but I thought they would just char More

by tammyleeconklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

April 20, 2021

Dealership Rating
Employee Rating

I always appreciate the video of the car during the service. It is a good visual to see the work being done or needed on the car. I also love they offer a free loaner. More

by JSTOUDT101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 17, 2021

Dealership Rating
Employee Rating

Made an appointment because my tire was leaking they fixed right away and everything is great 😊 Everyone was very friendly and helpful! And the service was done in a timely manner! More

by hmarie11269
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 18, 2021

Piazza Mazda of Reading responded

Thanks so for for your kind review! I am so happy that our service team took great care of you and your time. Thank you so much for choosing Piazza Mazda of Reading! Rob Douglass- General Manager

April 16, 2021

Dealership Rating
Employee Rating

Fixed the problem very good at finding cause of noise. Took for test drive and heard noise so it could be repaired. I was very pleased More

by NANAHINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 18, 2021

Piazza Mazda of Reading responded

Thank you so much for your feedback about your service with us. I’m so happy that you had a great experience with our service team, and that we were able to both find and fix the noise! Thanks so much for being our customer! Rob Douglass- General Manager

April 11, 2021

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Employee Rating

Always treated with respect. Service scheduled quickly and done properly. If something isn't right, they make sure it is fixed to the customer's satisfaction. More

by Lori P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 31, 2021

Dealership Rating
Employee Rating

The people at my Mazda are so professional yet down to earth. I will enjoy coming to them for the servicing of my car! The loaner car was nice and clean. I felt bad my car wasn’t washed! More

by aspadt1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 27, 2021

Dealership Rating
Employee Rating

Had great service, the service manager talked to me about all the work I needed to have done. And didn’t suggest things that weren’t necessary More

by DUTTRTPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 27, 2021

Dealership Rating
Employee Rating

Wonderfully taken care of, process was simple and easy! I would highly recommend to anyone. Glad to have picked Mazda to shop with for my car. More

by JABLONSKISARAH93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rob Douglass, Jobin Grandstrom, Andres Castro , Chris Lund, Mike Whitney

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