Steve Willis | Page 16

Easiest Car Purchase Ever Tucson Subaru, Steve Willis, Curt McHenry, and Dan Ford were, in today's vernacular, "awesome." They made our new-car purchase and follow-up absolu Tucson Subaru, Steve Willis, Curt McHenry, and Dan Ford were, in today's vernacular, "awesome." They made our new-car purchase and follow-up absolutely painless. I judge a business, large or small by its "culture." This is a top-down concept and this dealership positively has it down pat. No pressure and seamless transaction. Bill and Nan Moore More

Report | Print

Great job everyone. It was a pleasure doing business with Tucson Subaru. Though the buying process was a long one and Steve Willis made sure we were well cared for durin It was a pleasure doing business with Tucson Subaru. Though the buying process was a long one and Steve Willis made sure we were well cared for during the process. From the test drive to the transfer of vehicles Steve made sure I was well informed as to what was taking place. His knowledge of the Outback and his instruction had my mind spinning. Loren Henry was willing to work with us to come up with a mutual agreement. We appreciated his professional, frank and honest negotiation. We had to come back today to sign the paperwork, because we really hadn't planned on buying a car, and Traci Roberts got the job done in short, efficient and friendly order. In closing, I LOVE my new Outback and will not hesitate to spread the word of my great experience to my friends -- THANK YOU. SIncerely, Judy and Pat Cannon P.S. The roses were such a wonderful surprise. THANK YOU More

Report | Print

Best test drive We wanted an AWD car, and Subarus are the best out there. Steve helped us and he gave us the best test drive by far. His enthusiasm is contagious and We wanted an AWD car, and Subarus are the best out there. Steve helped us and he gave us the best test drive by far. His enthusiasm is contagious and it's clear that he enjoys talking to people and that he's confident in his product. He made us feel like we were his favorite customers. More

Report | Print

Steve Willis - Great Salesman! Steve Willis gave us an excellent test drive, and worked very hard to get us the best price, even involving the general manager to squeeze every penny Steve Willis gave us an excellent test drive, and worked very hard to get us the best price, even involving the general manager to squeeze every penny he could out of the deal. He was avaiable by text, phone, and email, and always got back to us. Very friendly and professional. Just a great guy to work with! More

Report | Print

Bob Wilson was very knowledgeable and helpful. I had purchased Forester, but I found it difficult to read the speedometer. I was given a loaner Outback when I took the Forester in for service, and I had purchased Forester, but I found it difficult to read the speedometer. I was given a loaner Outback when I took the Forester in for service, and I found I liked it better than the Forester. Bob Wilson helped me trade in my Forester with only 581 miles on it for an Outback. The Outback had the GPS and a lot of improved electronics such as a greatly enhanced cruise control. It cost me quite a bit more money, but I love my Outback. I would have always been slightly dissatisfied with the Forester. More

Report | Print

New car purchase I hadn't purchased a new car for 12 years so the technology of the cars had moved beyond my experience. Everyone was helpful in explaining what I nee I hadn't purchased a new car for 12 years so the technology of the cars had moved beyond my experience. Everyone was helpful in explaining what I needed to know to make my decision to purchase. More

Report | Print

New Friends Even before closing a deal, I felt that I had found people who would be there to help me no matter where I bought a car. But I was able to get exactl Even before closing a deal, I felt that I had found people who would be there to help me no matter where I bought a car. But I was able to get exactly what I wanted at my price at Tucson Subaru. It will be fun going back for service. More

Report | Print

no pushy sales just friendly smiles I am happy with my experience, no pushy sales just friendly smiles. So Far so good, thank you for making things comfortable for my daughter. I am happy with my experience, no pushy sales just friendly smiles. So Far so good, thank you for making things comfortable for my daughter. More

Report | Print

Above and Beyond! We first contacted Steve W. about 2 months ago. We knew we were in the market but had to finish up some obligations first. We told him this. He was no We first contacted Steve W. about 2 months ago. We knew we were in the market but had to finish up some obligations first. We told him this. He was not pushy at getting a deal right there. He made very reasonable attempts to keep in touch with us as to how our situation was going. When we were finally able to make the purchase he and the finance manager, Tim H were so so pleasant to work with. We got there over an hour late for our appointment because a doctor's appointment went over! :) But the stayed very late to help us get our new wheels. We LOVE our new Subaru Foresters! And it was such a pleasure to work with these guys and Tucson Subaru! Everyone including the door opener and the receptionist treated us as family. I truly recommend them! More

Report | Print

Stay Local in Tucson I recommend you go with the local Tucson dealership, they were honest, they honored the TrueCar price despite not being a participant in the program ( I recommend you go with the local Tucson dealership, they were honest, they honored the TrueCar price despite not being a participant in the program (and eloquently explained their objection to the TrueCar program as a whole, which basically boils down to the TrueCar company taking a middle-man's cut of each car sold via the program). I'll be blunt, the Phoenix Subaru dealerships will undercut the Tucson dealership because the Phoenix dealerships can hit volume minimums and work at a slimmer margin--its simply a numbers game with how big Subaru looks at things. That being said, your margin isn't going to be too much higher with Tucson Subaru, it keeps the business local to the area, and I'm confident that the hassle I saved by simply going through the closer dealership makes up for the price difference. Props to Steve Willis for putting up with my endless haggling, something that I hate about the entire process, as well as being flexible about short-notice visits to the dealerships and also being comfortable with dealing with prices over the internet and having an honest discussion about the car-buying system as a whole. Curt McHenry made the financial process very easy and was comfortable with moving through it at my speed, to include explaining warranties in a way that makes sense in a service-orientated way (i.e. what are the real results and examples of the various warranty/coverage options that they'll try to tack on at the very end of the car-buying process). He also seemed very knowledgeable regarding maintenance schedules and car specifics as he worked the service side of the house before moving to financial management. Loren Henry, manager, stepped in and was very responsive to my many questions and was patient with the whole process. He stuck by his word when he gave it and was upfront about where the dealership stood on certain things, which I can respect. I'm fairly happy with the dealership. You can play the Phoenix/Tucson dealerships off each other, and the Phoenix dealerships are more the happy to try to undercut the Tucson one in a very blatant fashion, but the people at the Tucson dealership were straightforward--so if that's what you're looking for in your car-buying I recommend that you start the conversation at Tucson Subaru and see what they can do for you. More

Report | Print