Steve Zion Sr | Page 9

Outstanding Customer Service My husband and I had a very pleasant experience at Toyota of Wallingford. We would like to thank Al Salazar, Sales Associate, who was professional, My husband and I had a very pleasant experience at Toyota of Wallingford. We would like to thank Al Salazar, Sales Associate, who was professional, accommodating, friendly and very kind. Bill DiChello from the finance department also took the time to explain each important detail. We thank him for being so personable and patient. It was our pleasure to meet the owners, Steve Zion, Sr. and Steve Zion, Jr. They certainly run a business friendly operation. It is a great team. Thank you for this wonderful experience. We are truly enjoying our new Avalon. We will not hesitate to recommend Toyota of Wallingford to family and friends. More

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Toyota Avalon lease Toyota of Wallingford provided exceptional customer service and a really great car. I would recommend to anyone looking to make a new car purchase to Toyota of Wallingford provided exceptional customer service and a really great car. I would recommend to anyone looking to make a new car purchase to visit Toyota of Wallingford. More

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Smoothest Purchase Ever We recently traded in our Sienna van for a pre-owned certified 2014 Toyota Venza through Toyota of Wallingford. The whole experience was extremely sm We recently traded in our Sienna van for a pre-owned certified 2014 Toyota Venza through Toyota of Wallingford. The whole experience was extremely smooth from beginning to end with no drama of any kind. My wife and I both agreed that it was the best car dealer experience we have had. The staff from sales to finance was just great to work with and we never felt like there was anything to worry about during the process. They were just good people and we weren't in a situation where we needed to make a purchase if we weren't comfortable. The vehicle we purchased was Toyota certified giving a full year of bumper to bumper warranty as well as engine / tranny coverage up to 100,000 miles or 7 years from original sale of the vehicle. We also decided to take the optional coverage to cover everything to 7 year / 100k. So if anything should happen to go wrong, it really won't be our issue for some time. Toyota will have that covered. Thanks to Toyota of Wallingford for a great experience! More

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Best Car Buying Experience!! I just purchased my first car from this dealership. Immediately after first entering the building I was greeted by the friendliest group of staff I co I just purchased my first car from this dealership. Immediately after first entering the building I was greeted by the friendliest group of staff I could imagine. Each and every one of them was there to help me with whatever I needed and to make sure I was happy. I bought a beautiful Toyota Corolla, which I already know will be one of the best purchases I will ever make. With the help of Eric, Steve Sr., and the rest of the staff, I am a VERY satisfied customer!! More

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Great Service Great and personable service. Mike Cote was my salesman. This was my second car I have bought from him. He's very knowledgeable and always helps me un Great and personable service. Mike Cote was my salesman. This was my second car I have bought from him. He's very knowledgeable and always helps me understand exactly what I need to know about my purchase. More

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Very Happy First Time Leasee This was my first experience doing business with a dealership and I was very pleased. The entire staff was very friendly, helpful, and professional. This was my first experience doing business with a dealership and I was very pleased. The entire staff was very friendly, helpful, and professional. At no point during the process did I feel pressured to make a decision that I wasn't comfortable with. Additionally, they were willing to negotiate a price that worked for me. I was able to leave there knowing I chose the right car and dealer. I would definitely recommend this dealership to anyone interested in a Toyota vehicle. More

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First time leasing Toyota of Wallingford was a great dealership to work with as a first-timer for leasing a new vehicle. Mike Cote was an incredible sales representative Toyota of Wallingford was a great dealership to work with as a first-timer for leasing a new vehicle. Mike Cote was an incredible sales representative, ensuring I received a fair value for my trade in vehicle. Mike went the extra mile of explaining the breakdown of monthly costs of the lease, different monthly payment and mileage allotment options, and the entire process from my current vehicle trade-in to the new vehicle's keys in hand. I would highly recommend anyone searching to buy/lease a new or used vehicle to request Mike Cote as their sales representative of choice. Mike Cote goes the extra mile to make your car buying experience as easy and straightforward as possible. Mike is someone that Toyota of Wallingford should truely value as asset of it's organization. More

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AMAZING Customer Service We have purchased several family cars from Toyota of Wallingford over the years. Most recently we purchased a Matrix and continue to be amazed with th We have purchased several family cars from Toyota of Wallingford over the years. Most recently we purchased a Matrix and continue to be amazed with this awesome dealership. Steve Hernandez gave us impeccable customer service and really helped us find what best suited our needs. Bill DiChello was enormously helpful in the financial office, and Bob Olson has really accomodated us with servicing our older car, a Yaris (which has 175,000 miles and is still going strong!) Steve Zion, Jr. has incredible integrity and goes above and beyond for customers. We recommend them so highly and we are so grateful for all they have done for us! More

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Reasons I keep going to this dealership We have bought several cars from this dealership. We never received any pressure from the salesmen on buying a car. The entire staff is very friendl We have bought several cars from this dealership. We never received any pressure from the salesmen on buying a car. The entire staff is very friendly and helpful. These people are also very easy to deal with and still very helpful after the purchases were made. The service department is excellent and they are also easy to deal with. They listen to your concerns and treat you like one of the family.This is why I brought my sister here to lease a car. Richard Astorino, Sr. - North Haven More

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How Did This Dealership Win a Customer Satisfaction Award? I see the glowing reviews for this dealership on this website. I wish my experiences were so positive. I purchased my vehicle here 5 years ago and h I see the glowing reviews for this dealership on this website. I wish my experiences were so positive. I purchased my vehicle here 5 years ago and have been repeatedly underwhelmed by the service department. I've lost count of how many times the service associates have been cocky and condescending. I dread going there so much that I usually send my poor husband so that I don't have to deal with them. The incident that compelled me to write a letter directly to the owner of the dealership, to Toyota Corporation and to write this review was precipitated by a call I made to the dealership on December 30, 2015 in order to schedule service. I received a recording that stated all the service techs were busy and my call would be returned. A short time later, my call was indeed returned by someone who identified himself as "Steve". I explained to "Steve" that I believed that I needed 2 new tires, but I had an additional matter to discuss. I detailed a rather unsettling incident that had occurred while I was pumping gas. I had inadvertently opened the van's sliding door. The sliding door retracted all the way back and the gas door became wedged underneath the sliding car door. This left the gas door mangled and bent and I am no longer able to close the gas door completely. It is my understanding that as a safety precaution when the gas door is open, the sliding door is not supposed to open. I explained to "Steve" that I have had the car for a little over 5 years and did not believe I was under warranty anymore. He put me on hold and verified that indeed the door should not have opened and stated it would still be covered since the door was faulty. I asked Steve to call me when the part was in, so that I could make sure this was fixed during the same visit as my tire replacement on January 18. When I hadn't received a call back almost 2 weeks later, I asked my husband to call "Steve". This was January 12. Steve reiterated that the part was there waiting for installation and reiterated to my husband that it was indeed covered. Imagine our surprise when my husband and I show up for our scheduled appointment only to be told the part is not there and they know nothing about it or why we would be told it was covered! This the point where I demanded to speak to a manager, and was directed to the Service Manager, Vern Fortin. Before being handed off to Fortin, the service tech makes the comment "they say they talked to Steve" and tells us "Steve only answers the phones". As you can imagine I am livid at this point and now I am face to face with Fortin, another employee that does not possess a "customer first" attitude. Fortin was only concerned with getting the car checked in so he could look at the door and asserted "how could "Steve" tell you he is going to fix the gas cap without knowing if there is something wrong with the door". My husband pointed out that we weren't asking them to fix the sliding car door. The promise was to replace the mangled gas door. Knowing we weren't going to get any further with this conversation we allowed them to check the car in and were told we would be called when they had a chance to examine the door. An hour or two later Fortin called my husband to confirm that the door was indeed faulty and none of it would be covered. The dealership was reneging on the promise to replace the gas door! There is a clear lack of integrity on display at this dealership. I do not appreciate being lied to. I was told "Steve" would be reprimanded for telling us this would be covered. I was also told that "Steve" doesn't recollect having these conversations with my husband and I. What ever happened to "the customer is always right"? That is clearly not practiced at Toyota of Wallingford. 3 of my co-workers overheard my conversation with "Steve" on December 30 and when I got off the phone I expressed how pleasantly surprised I was that I didn't have to put up a fight and that it was going to be repaired at no charge. You can imagine their surprise when I returned to work on January 19 only to tell them about the completely negative experience I actually encountered when I brought the car in for the promised fix. To add insult to injury, I later discovered that my power doors and power hatch were no longer operable. I was already completed annoyed with them and then I had to contact the dealership yet again to determine why these items were no longer functioning! It turns out that they left 2 switches in the off position when evaluating the door issue and never turned them back on. Lousy attention to detail and more unnecessary aggravation for me. To say I am disappointed would be an understatement. I wasn't sure how far from the top this unacceptable behavior/treatment of customers extended, so I sent a certified letter to the owner, Steve Zion, thinking he would surely care about how this matter was handled. Unfortunately, it has been 2 weeks and he has not bothered to contact me in order to address this matter. More

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