Steven Chapman

One of the worst experiences in dealing with dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately t dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately tampered with the engine component to force having it replaced IMMEDIATELY. I advise customers coming to this branch to emphasize to the customer agent that they must not manipulate or force inputs using the Techstream for any component before they get your approval to received the service. So I brought in my Toyota which has had a “check engine” sign for almost a week and no other apparent issues whatsoever. I drove it fine all around town and went hiking too. Once I was finally free I brought the car in to have it looked at. They gave me the error/diagnostic code and a quote to replace the electric coolant pump for ~ $1,400. I explained to the agent that I wish they have not tampered or took apart the existent pump because I would like to have a second opinion/quote at a local repair shop especially when a new OEM spare part with gaskets only cost $260. As soon as I left the Toyota Center —and literally less than a minute— the coolant temperature shot up to beyond HIGH and I was fortunate to be able to safely stop in the middle of the highway and waited until it was safe for me to take a u-turn and return safely to their service center. And guess what, I had to pay $1,300 as their tech “Donaldo” has recommended. It is reasons like this that people do not trust dealerships anymore. While these technicians and service agents try to impress their supervisors and managers by forcing sales, they lose customers with these questionable and potentially unethical practices back in the “repair workshop”. Very frustrating and pointless to discuss what you can’t see done on your car. My car was totally fine for a week being driven daily with only “check engine” sign, and a minute after I leave their dealership headed to another repair shop it dies on me. I hope their Customer Relations agent read this and investigate manipulating input values using the Techstream device to disable supply to such critical pumps and risk customers safety just to force them replace components and say “we told you so”. Think twice before getting repair done here, folks. More

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I feel overall it is still a good service department but also has slightly regressed from previous years I have been going there. also has slightly regressed from previous years I have been going there. More

by DMEDINA069 Verified Customer Verified Customer

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I’m very happy about my service with Findly Toyota at the East Gate branch. They offer uber ride option for the waiting period. They also are negotiable with my service prices. I just love this dealer ship o East Gate branch. They offer uber ride option for the waiting period. They also are negotiable with my service prices. I just love this dealer ship over others with their exceptional great services. They set the bar really high for others to learn from. Thank you again for your excellent service. More

by SZHANG2 Verified Customer Verified Customer

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Steven Chapman is amazing always making sure that i have an awesome experience he is the reason I come to this location for all my service needs an awesome experience he is the reason I come to this location for all my service needs More

by TM.COSENTINO Verified Customer Verified Customer

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I brought a 2925 Prius from Findlay Toyota, Henderson Nv. It took almost 2 months for my car to arrived. During the period David Glenn kept me informed every steps of when my car was due to arrive. David It took almost 2 months for my car to arrived. During the period David Glenn kept me informed every steps of when my car was due to arrive. David was knowledgeable, professional. We had a very good experience with Divid and Findlay Toyota. More

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Excellent and friendly service. I would recommend this location in Henderson, Nevada. The service team member provided excellent service. I would recommend this location in Henderson, Nevada. The service team member provided excellent service. More

by Kathyrn H Verified Customer Verified Customer

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2 year service my car has 12000 miles and they started I needed to have about $400 worth the work done on it needed to have about $400 worth the work done on it More

by dmarionkaminski Verified Customer Verified Customer

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Well for one I was given the wrong car when told my car was ready. I was then told that my oil pan was broken while oil change happened… leaving me without a car I was not able to go to work the day of the was ready. I was then told that my oil pan was broken while oil change happened… leaving me without a car I was not able to go to work the day of the service and the day after. When I was told my car was ready I was still asked to pay for the service which I felt was beyond insane. Very unfortunate due to the fact I had been a loyal customer here for 2 years now. More

by jaxs2000 Verified Customer Verified Customer

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Very nice friendly clean place to do business with. At a pretty fair price. Have bought three cars from them At a pretty fair price. Have bought three cars from them More

by SHERYL4 Verified Customer Verified Customer

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They were great great great great, great great great great great great great great great great great great great great great great great More

by LVFRYGUY Verified Customer Verified Customer

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