Steven May | Page 10

Very good Was a a very good experience . Really easy to make a deal. Great selection and Ryan was helpful in making this deal happen. Griff real knows fords. Was a a very good experience . Really easy to make a deal. Great selection and Ryan was helpful in making this deal happen. Griff real knows fords. More

by twocmatt Verified Customer Verified Customer

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Frustrated The last two service visits have been frustrating. The first time my car was difficult to diagnose the problem with the breaks and we had issues with The last two service visits have been frustrating. The first time my car was difficult to diagnose the problem with the breaks and we had issues with my husband being picked up and told it was ready. When in reality the car was not ready. We decided that we were not going to use Laird Noller again, but I do have brand loyalty and my family has used Laird Noller for years (in Lawrence). So I figured we should be ok for an oil change and the close proximity to my work was a bonus. I made an appointment for 8am on 11/2 for the oil change and rode the curtesy car to work. Things went well! Unfortunately, my child was sick at school. I called the shop at 1:04pm to arrange pickup and to get my car. The service dept said it wasn’t done yet but they could see about moving it up. At this point I told them I needed picked up and needed my car as my child is my priority. I waited for the car and at the 45 min mark I called the shop. Spoke to a staff memember and they said the car driver had left “10 min ago in a real hurry and I will check on it.” I explained that I was less than 10 min away and had not seen the driver yet. At 2:04pm the driver arrived. I had resigned that my personal emergency is not not the dealer’s emergency and resigned that I shouldn’t be upset. When I got in the car I asked the driver when he was notified to pick me up and he said “2pm when I got back from lunch.” At this point I was frustrated. I voiced my frustration with the Service Staff. They kindly worked with me and I appreciate that, but I still truely feel that the communication and processes failed in my recent Laird Noller visits. More

by er_ka06 Verified Customer Verified Customer

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Great service! Steve had the tires waiting for me when I arrived. Steve always does a great job. The service was prompt and well done. Always great service. Steve had the tires waiting for me when I arrived. Steve always does a great job. The service was prompt and well done. Always great service. More

by Sanchez.david Verified Customer Verified Customer

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Appreciate the responsiveness of the entire team! I most recently interacted with the service department over a tire issue. The tech performed the appropriate testing to isolate the problem and was fi I most recently interacted with the service department over a tire issue. The tech performed the appropriate testing to isolate the problem and was fixed to my satisfaction. More

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Focus The Clutch in my 2015 Focus needed to be replaced again, I think this is number 4 or 5. The work was done in a day. The Clutch in my 2015 Focus needed to be replaced again, I think this is number 4 or 5. The work was done in a day. More

by Mary Verified Customer Verified Customer

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Personalized Award Steve May was very informative and helpful. He is very much appreciated! I appreciate everyone there at Laird Noller, that includes Cordaryl and Morga Steve May was very informative and helpful. He is very much appreciated! I appreciate everyone there at Laird Noller, that includes Cordaryl and Morgan. You all are simply amazing!!! More

by Megan Robbins-Hall Verified Customer Verified Customer

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Great consumer service. Staff is courteous, professional and well trained. I use their courtesy ride to and from work all the time. That very convenient for me. I'd recommend Staff is courteous, professional and well trained. I use their courtesy ride to and from work all the time. That very convenient for me. I'd recommend their service any time. More

by hmenag1 Verified Customer Verified Customer

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Awesome The environment is awesome the service men greet me with a smile and they're not rushing me they even hold a small conversation there true gentleman The environment is awesome the service men greet me with a smile and they're not rushing me they even hold a small conversation there true gentleman More

by PRICILLAWALKER31 Verified Customer Verified Customer

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Steve May does a great job for Noller Ford as well as the rest of service tech. Steve always calls and lets you know how much repairs will be and calls when do does a great job for Noller Ford as well as the rest of service tech. Steve always calls and lets you know how much repairs will be and calls when done. More

by xxxx Verified Customer Verified Customer

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Great service Laird Noller Ford gives great service. They treat all customers like family. We have been going to Laird Noller Ford for years and wouldn’t go anywher Laird Noller Ford gives great service. They treat all customers like family. We have been going to Laird Noller Ford for years and wouldn’t go anywhere else. Steve May is the best. More

by r-lstrouse Verified Customer Verified Customer

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