Steven Rothe
Steven Rothe at Kelly Ford
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Steven Rothe | Page 2

Service Manager

Kelly Ford

776 Magnolia Ave.
Melbourne, FL 32935

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4.3
20 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

31 yrs, 1 mo

4.3

20 Reviews

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20 Reviews of Steven Rothe

March 08, 2023

Dealership Rating
Employee Rating

Paul was amazing to deal with, I have purchased tons of vehicles over the years and it is always nice to find someone who makes the experience a pleasure. I have dealt with the service department and they More

by Elizabeth Pearce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 08, 2023

Kelly Ford responded

Elizabeth, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Eric Frechette General Sales Manager (386) 547-5626

February 23, 2023

Dealership Rating
Employee Rating

Very Nice People very clean dealer lots of trucks would consider dealing with them agin More

by donald_warner1969
Recommend Dealer
Yes

Other Employees Tagged: Mike Karpowich , Josh Gomez

Feb 23, 2023

Kelly Ford responded

Donald, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Eric Frechette General Sales Manager (386) 547-5626

January 02, 2023

Dealership Rating
Employee Rating

In November of 2021 I ordered two brand new broncos! I loved the experience and Dave Tucker was awesome! In July of 2022 I ordered the new Ford lightning. Dave Tucker assured me that the order was comp More

by tgoody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nicholas Lagges, David Tucker, Christine Pulice , Nikolas chavez

Jan 03, 2023

Kelly Ford responded

Tim, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Ford. Please reach out to me on my personal cell phone, 386-547-5626, so that I can address your concerns. Sincerely yours, Eric Frechette, General Sales Manager Kelly Ford.

November 08, 2022

Dealership Rating
Employee Rating

They kept my van for 3 months and failed to fix it, they fail to stay in contact with anyone. I've had to contact corporate which the stated they can't get ahold of anyone at dealer overall they are incompe More

by Joshua k
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Jeremy Collins, Wison Vazquez

Nov 08, 2022

Kelly Ford responded

Please see updated response

Nov 08, 2022

Kelly Ford responded

This is not a Kelly Ford customer, nor is he allowed on the premisis. The owner of the company and the van is very nice and we have been dealing directly with him. He has been a very loyal customer for many years and we thank him for his business.

October 06, 2022

Dealership Rating
Employee Rating

First and foremost I/we want to whole heartedly thank you for the hard work you put in for us. We’re already telling everybody whose jaw drops when seeing this amazing rig about Kelly Ford and especially More

by RODK70
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sandra Van Hook, Omar De Jesús

Oct 06, 2022

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Eric Frechette General Sales Manager (386) 547-5626

September 11, 2022

Dealership Rating
Employee Rating

Outstanding service everywhere. . Both the sales and Finance personnel where excellent and enjoyed working with them. More

by Sam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2022

Kelly Ford responded

Sam, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Eric Frechette General Sales Manager (386) 547-5626

July 21, 2022

Dealership Rating
Employee Rating

A dealership that does what you need them to do when you need them to do it and always delivers on their promises More

by slat4590
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2022

Kelly Ford responded

We strive to provide a 5 star experience to every customer. Thank you for a perfect rating which insures us we are attaining our goals. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (386) 547-5626. Eric Frechette General Sales Manager Kelly Ford

June 15, 2022

Dealership Rating
Employee Rating

Everyone was a professional and it was a great experience. I would definitely recommend them. More

by THOMASCUFF
Recommend Dealer
Yes

Other Employees Tagged: Sandra Van Hook, Wison Vazquez, Clayton Flynn , grace andrews, Stephen Reed

Jun 16, 2022

Kelly Ford responded

Thomas, Thank you for taking the time to write this kind review. We look forward to working with you at Kelly Ford in the future. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (321) 960-6133. Chris Saraceno Vice President and Partner Kelly Automotive Group

June 06, 2022

Dealership Rating
Employee Rating

Reggie and Casey were outstanding with great customer service and extremely informative and helpful my wife loves her new Ford F 150. Thanks for the great price and service? Very truly, Ed Drake More

by EDRAKE
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Reggie Morton, Nicholas Lagges , Chuck Cooper, Casey Tucker, Casey Jones 5 stars

Jun 07, 2022

Kelly Ford responded

Ed, Thank you for taking the time and effort to write Your 5 Star Review. We greatly appreciate the fact that you and your family stopped in to visit us at Kelly Ford to shop and purchase your new vehicle. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (321) 960-6133. Chris Saraceno Vice President and Partner Kelly Automotive Group

May 31, 2022

Dealership Rating
Employee Rating

Andre was a good salesman. He is attentive and friendly. The dealership personnel were friendly and polite. They did not add any market adjustments to my order for the Maveri More

by Dburk1956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2022

Kelly Ford responded

Thank you for taking the time to give us a review and share your experience. I would love to hear more about your overall experience with Kelly Ford. Please reach out to me on my personal cell phone, (321) 960-6133, to let me know what you think our team could have done to earn a 5 star review. Chris Saraceno Vice President and Partner Kelly Automotive Group

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