Stevie Smith

My service was excellent! I have been a Dave White customer for many years. The service department has always been good to me. I highly recommend Dave white Acura to all my fr I have been a Dave White customer for many years. The service department has always been good to me. I highly recommend Dave white Acura to all my friends. More

by JAYMSANDERSON Verified Customer Verified Customer

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Exceptional service provided by a professional staff. They always go the extra mile for you. They always go the extra mile for you. More

by SUNBUNNY815 Verified Customer Verified Customer

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Took my 2018 TLX in (Dave White Acura, Sylvania Oh) for Oil Change, Tire Rotation, Air Filter (I was advised I also needed Transmission Service/$176, but declined). I was disappointed to learn Scott was no Oil Change, Tire Rotation, Air Filter (I was advised I also needed Transmission Service/$176, but declined). I was disappointed to learn Scott was no longer there but proceeded with the service. I had a coupon for which Stevie advised I could use, once service was completed, she advised they were “unable to rotate my tires/fill with air because they were rotted and the TPMS Sensor/Valve were broken on one tire”. She also informed she “would not grant the discount because they weren’t able to rotate the tires” (where’s the customer service, especially for someone who has been bring their vehicle for years and for this is your first encounter?!). She change/charged) the cabin filter without informing me, in total, I paid over $200 for an oil change with “regular oil” ($93 for labor and $92 for parts, REALLY?!) I have NEVER paid this much for an oil change!! I went back to speak with her, Jose was available and informed “the prices did go up in January”. POOR customer service, I PLAN TO NEVER USE THEIR SERVICE AGAIN, SHAMEFUL!! More

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The service advisor Mr. Jose Sosa makes the service experience very pleasant and the job well done. Jose Sosa makes the service experience very pleasant and the job well done. More

by NAAJYABDULLAH Verified Customer Verified Customer

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It was a very good experience. My only complaint is that I had to follow up and ask if my accessories had arrived. Otherwise, everything was prompt, professional and performed well My only complaint is that I had to follow up and ask if my accessories had arrived. Otherwise, everything was prompt, professional and performed well. Thank you. More

by jared_ridoutt Verified Customer Verified Customer

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My speakers have been crackling for more than 6 weeks now, I tried to get it repaired with new FAKRA connectors, but the dealership said they have to recreate the noise in order to order the parts and ma now, I tried to get it repaired with new FAKRA connectors, but the dealership said they have to recreate the noise in order to order the parts and make the repair, of course they couldn’t recreate the noise while I was there and told me to just bring it back in whenever it starts doing it again, I travel a lot for work and I love over an hour away from my dealership, so just “bringing the car back in”, isn’t an easy task. Why does the dealership require themselves to recreate the noise instead of listening to their customer, who spends 10-30 hours a week in their own car?! More

by erock67 Verified Customer Verified Customer

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always a good experience . .. would love to never have to wait at the dealership but the team always does a good job. .. would love to never have to wait at the dealership but the team always does a good job. More

by RSMITH53 Verified Customer Verified Customer

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Needed to get in ASAP, they were able to get me in the same day same day More

by Adriana Verified Customer Verified Customer

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Always professional excellent care Very knowledgeable about the vehicles and they care about the customer about the vehicles and they care about the customer More

by loricoyle1961 Verified Customer Verified Customer

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What a great experience which was topped off with excellent communication from Stevie. Great job! excellent communication from Stevie. Great job! More

by JOHN.LUSCOMBE Verified Customer Verified Customer

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