T.J Mitchell | Page 8

Always a pleasure. In and out in record time. Very nice and kind with a smile.. In and out in record time. Very nice and kind with a smile.. More

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DJ goes above and beyond! And he has even been over backwards for me a few times And he has even been over backwards for me a few times More

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Anytime there is a need to have any one of our vehicles worked on, we always select Columbia Honda! The service is aways top-notch and we are sure that only work that is necessary is completed. All membe worked on, we always select Columbia Honda! The service is aways top-notch and we are sure that only work that is necessary is completed. All members of the service team really work their hardest to achieve great customer appreciation. 100% recommend! More

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Listening to customer; providing specific feedback to customer regarding service needs; have confidence about honesty customer regarding service needs; have confidence about honesty More

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If I could give a negative rating I would. I was in a bizarre accident before Christmas, my car was totaled, so I needed a new car ASAP, and my shopping time was limited. I had decided on th I was in a bizarre accident before Christmas, my car was totaled, so I needed a new car ASAP, and my shopping time was limited. I had decided on the CR-V Hybrid. I met my salesman, Dennis, and he found me a car to test drive. I decided to buy it on the spot. Given that it was quick purchase, I would have thought that I would have been offered something other than a tiny bit off of the top. Upgraded floor mats cost them next to nothing. Anyway,next, I met with Arthur, finance, who sold me an "uprgraded" extended service and road advantage policy ($4900). He didn't ask me what terms I wanted just gave me numbers. So, he had to go back and redo. Fine, I drive the car off of the lot. A couple of weeks later I go to put my plates on my car. There was no bracket for a front plate. Aggravating, but people make mistakes. I call the service department who I assumed was going to put the bracket on for me. The gal who answered the phone just said I needed to talk to sales. (??) I thought I was being transferred to a manger. Nope, just a sales associate. He then transferred me to Dennis. At no time did any of the 3 offer an apology. No one said, "I'm sorry for the inconvenience, let me see how I can help you." What I got from Dennis was "what do you want me to do about it?" REALLY?! This man did NO work in selling me a car, but definitely made a commission from it. Of course, I asked to speak to the manger, Dave. He didn't apologize for the bad service I received just that, "he would just fall on the sword." I said to him that his business is sales and service of which I didn't receive either. He then offered me a free tank of gas and my car detailed on my first service visit. And then, he reminded me that my first 2 years of service were free. These service visits are offered from Honda when you buy the car, not from the dealership. Dave then calls me the next day to let me know he spoke with the service department. I could tell from the conversation that he wasn't getting that it wasn't the missing bracket that I had been angry about, it was the crappy service. I then find out that my warranties are not Hondacare, but a third party which I could have bought for myself for a lot less money. I bought Hondacare and maintenance from another dealer ($1900). I called Columbia after this and spoke to Noah to cancel my warranties. I didn't have to go in. He did this over the phone. He was very pleasant. No hassles, no problems. I also had to go into the service department to have a plastic piece replaced. TJ, the service manager, happened to be the one to help me. I told him that I found a check off list of things that were to be done to my car. Of which, the plate bracket was not checked off. He looked up my car and explained how that happened. He also took my phone number to listen to the call. Why didn't Dave listen to the call? I got the impression that TJ never heard about the issue I had with the missing bracket. I don't know if it's because I'm a single female, or what, but I would go to another dealer. More

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Wonderful service and staff! I would highly recommend this dealership for all your automotive needs. I would highly recommend this dealership for all your automotive needs. More

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Courteous, efficient and considerate of my time. Very accommodating to my needs. Communication was great. Very accommodating to my needs. Communication was great. More

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Certainly the sales staff is excellent, but the reason I keep coming back to Columbia Honda is TJ and the service staff. TJ treats us like family and has come through with assistance on multiple occasions w keep coming back to Columbia Honda is TJ and the service staff. TJ treats us like family and has come through with assistance on multiple occasions when we needed help. I really want a sporty Toyota Camry, but I will continue to buy Hondas for as long as TJ is with the service department. He is that good. More

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Columbia Honda is the best. I can count on them to service my car and keep me updated on maintenance and potential issues. Their recommendations for service are in my best int I can count on them to service my car and keep me updated on maintenance and potential issues. Their recommendations for service are in my best interest. More

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Always very nice, professional and quick. Will always take the time to answer questions and concerns. Will always take the time to answer questions and concerns. More

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