TJ Schmitt

I have been with Family Hyundai since 2013, and have always been treated well by the service department. I like how the person who is servicing my car, thru a text introduces themselves and gives a cont always been treated well by the service department. I like how the person who is servicing my car, thru a text introduces themselves and gives a contact number so you can contact them. Never used it but makes it personable. Very efficient as well. More

by kjerickson345 Verified Customer Verified Customer

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I was very unsatisfied. Should’ve been a free oil change with the buy two get one free. The manager was a jerk not very helpful. I will never come back. I will also not reco Should’ve been a free oil change with the buy two get one free. The manager was a jerk not very helpful. I will never come back. I will also not recommend your service center to anybody I know. I will actually recommend that they go to other places and it’s upsetting cause I own a Hyundai and my son who lives with me also owns another Hyundai and neither one of our cars will be serviced in your service center again. More

by joe p Verified Customer Verified Customer

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Management is very Unprofessional and rude and they are supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from y supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from your team about when your vehicle is ready If you have a set date from the paperwork issued at the service counter you would expect that date for your car to be ready If your car isn’t ready and they need more time it’s up to you as a customer to call and speak with staff and ask them if they are done with your vehicle If you need more time with a customer vehicle I think that day or day after a phone call should be place to the customer Then when you decide to call and ask what’s going on it’s a problem that you called about your property The management team has no respect for customers , the manager for the service department hung up the phone while I was asking questions about my vehicle At no point was I rude to the manager or raised my voice or anything to get such a bad experience with him. Then I called back To finish gathering information from management Spoke with phone agent who transferred me multiple times and place on the call hold with music for over 3/4 mins each time only to be told that he not available for customers and they don’t know why he not answering and no one else was available It appears that you guys don’t have any polices that prevent staff from “Looking out for each other “ because it seems if you ask any questions to staff via telephone you will get the phone disconnected and all of a sudden there is no service More

by SEANPAYNEJ Verified Customer Verified Customer

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They charged me for a diagnostic I did not approve and then recommended replacing spark plugs with only 3k miles on them. And did not even start addressing my concern. I will not be returning to them. then recommended replacing spark plugs with only 3k miles on them. And did not even start addressing my concern. I will not be returning to them. More

by PMEYERS2851 Verified Customer Verified Customer

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Great customer service. Every worker is helpful. I would definitely recommend family Hyundai to my friends and family. Every worker is helpful. I would definitely recommend family Hyundai to my friends and family. More

by Ssnaid Verified Customer Verified Customer

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Went in for an Oil Change and was out in a Timely Manner! Great Job! Great Job! More

by GGL1953GOHAWKS Verified Customer Verified Customer

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The service department did a great job during my appointment. They were helpful and competent. appointment. They were helpful and competent. More

by patterson.sara Verified Customer Verified Customer

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I came in for service on my 2016 Santa Fe that had developed a rod knock. They were quick to diagnose the issue, get a new engine ordered, and replaced under warranty in 7 business days from start to developed a rod knock. They were quick to diagnose the issue, get a new engine ordered, and replaced under warranty in 7 business days from start to finish. Color me impressed! More

by MATTHEW NELSON Verified Customer Verified Customer

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I was told all lies never shop there again car is a piece of junk of junk More

by KSIMON20133 Verified Customer Verified Customer

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Svc on whole was ok,but sometimes appt took to far out in the future the future More

by willash Verified Customer Verified Customer

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