TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 39

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

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661 Reviews of TJ Schmitt

September 16, 2022

Dealership Rating
Employee Rating

I really love going to this dealership because it's convenient for me having early appointments and they are always on time. More

by JGBLESSED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 18, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 16, 2022

Dealership Rating
Employee Rating

The service department was able to get my vehicle taken care of in a timely matter. My service advisor Bryan was very helpful and did a great job! More

by alex.jtsldetail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Bryan, service advisor, 5 stars

Sep 18, 2022

Family Hyundai responded

Alex, Thank you for your very kind service review. Bryan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

September 15, 2022

Dealership Rating
Employee Rating

Excellent service every time. I have never left with a problem or had any thug missed. More

by P420f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 16, 2022

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

September 10, 2022

Dealership Rating
Employee Rating

Service tech was awesome and very detailed. Very happy with the service. Great job by him. More

by balitewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 12, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 08, 2022

Dealership Rating
Employee Rating

It took them 3 weeks to even look at my car and only after I spoke to two managers and threatened to have my car towed to a different dealer. Once they looked at it, it was quick but they just wouldn’t More

by ANNAmoski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Kratschmer, Mike Majors

Sep 11, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 03, 2022

Dealership Rating
Employee Rating

The service I received here was awful. Whoever is in charge of the service department should be fired. I dropped my car off expecting it to be completed in one day (as they promised) and d More

by Dissatisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 08, 2022

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 01, 2022

Dealership Rating
Employee Rating

I am please with the service that I received from everyone. Thank you very much! More

by Viedrain
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Sep 02, 2022

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

September 01, 2022

Dealership Rating
Employee Rating

I got new brakes and from start to finish everything went just great! My car was ready on time and is operating very well. More

by joewachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 02, 2022

Family Hyundai responded

Thank you, Joe. We appreciate your business and our team looks forward to serving you again soon!

August 29, 2022

Dealership Rating
Employee Rating

IDeopped my car off for repairs and was satisfied with the service tech and my experience at Hyundai. More

by Jake74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 26, 2022

Dealership Rating
Employee Rating

Great Customer Service and follow thru. I recommend anyone visit if they're tired of being treated like a number! No BS😉 More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Aug 28, 2022

Family Hyundai responded

Thank you so much for your kind words, Kelly, and for taking the time to leave us this wonderful feedback!

Aug 31, 2022

Kelly responded

It was absolutely my pleasure. I haven't had this type of consistent customer service in "Decades"! Bravo

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