TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 38

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

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661 Reviews of TJ Schmitt

October 12, 2022

Dealership Rating
Employee Rating

My car was towed to dealership. It took 3 weeks for them to run Diagnostic report. Service was rude and I will never visit this dealership again. More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Matt,

Oct 16, 2022

Family Hyundai responded

Thank you for providing this feedback, Christine, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 07, 2022

Dealership Rating
Employee Rating

Jahia rocks! She gets 1000 stars from us. Always a smooth process at Family Hyundai. More

by wallywaldorf22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, Michael Kratschmer, Mike Majors , Larry Edwards, Tom Salin, Jahia Miller

Oct 08, 2022

Family Hyundai responded

Thanks, Wally, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 06, 2022

Dealership Rating
Employee Rating

From beginning to end extremely pleasant and informative. I even had to add a service that wasn’t scheduled and the gentleman whose name I can’t remember was super helpful! He also told me 2 hour wait but it More

by Latrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

Oct 07, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

October 06, 2022

Dealership Rating
Employee Rating

Bryan was very professional and helpful throughout the whole visit. Couldn't have gone any better. More

by msager211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer , Bryan Schultz

Oct 07, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 29, 2022

Dealership Rating
Employee Rating

Great job. Staff is very nice and helpful. Great service overall. I have no complaints More

by Larita Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Oct 02, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 28, 2022

Dealership Rating
Employee Rating

I came in without a appointment at 9am and Crystal met me at my car outside and was very kind and explained that they can fit me in. I work in the area so I was able to drop off my car and walk to my job and More

by Supercarboi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 30, 2022

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 25, 2022

Dealership Rating
Employee Rating

This is my favorite place, friendly and professional staff Cory seales men and service guy doing really good service👍 More

by SAID_BELIY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 25, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

September 25, 2022

Dealership Rating
Employee Rating

Friendly and informative. I had to switch my appointment times at the last minute and they readily accommodated. I really appreciated it. More

by zaravazka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 25, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 22, 2022

Dealership Rating
Employee Rating

The service department at Family Hyundai has always been the most friendly, efficient and knowledgeable of any other dealership service department I’ve been to. I look forward to bringing my vehicles to the More

by DHRUBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 25, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 21, 2022

Dealership Rating
Employee Rating

The staff is extremely friendly and helpful. The facility is always clean and well kept. More

by dlas527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 22, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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