TJ Telesco | Page 5

The service person was not very helpful or available to respond to questions. I felt he did the minimum he could and did not provide good advice. I don’t like doing everything mostly by text. Phone calls w respond to questions. I felt he did the minimum he could and did not provide good advice. I don’t like doing everything mostly by text. Phone calls would have been preferred. More

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The service was great. Everything went smooth and easy. He took care of everything. Thank you. Everything went smooth and easy. He took care of everything. Thank you. More

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Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the original estimate. I would highly recommend BMW of Darien, CT service department. More

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Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the original estimate. I would highly recommend BMW of Darien, CT service department. More

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Poor communication on timing and service took over a week. Very difficult to reach a live person on the phone to get answers. week. Very difficult to reach a live person on the phone to get answers. More

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My latest service appointment at Darien BMW was excellent. Very knowledgeable service coordinator & good communication throughout. excellent. Very knowledgeable service coordinator & good communication throughout. More

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Organized On time Follow up Courteous Inspection video was forwarded to me A professional dealership for service video was forwarded to me A professional dealership for service More

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We are very pleased with the attention of your service advisors. They are very knowledgeable, communicative and customer focused. advisors. They are very knowledgeable, communicative and customer focused. More

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Thomas Telesco (TJ), my service engineer, made my experience at Darien BMW an absolute pleasure. He was polite, professional and completely understood what I needed, and clearly explained the steps experience at Darien BMW an absolute pleasure. He was polite, professional and completely understood what I needed, and clearly explained the steps leading to the return of my “perfect” car. I even had a key fob that had not been synched to my car (who knew you needed to synch your fob to your car!) and he quickly took it and out it in action! If I had to summarize today in a word - phenomenal - thank you TJ! More

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professional and very accommodating. A well run service department and their mechanics are top notch. A well run service department and their mechanics are top notch. More

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